Page 5 – Player Reviews for LeoVegas Casino
LeoVegas Casino Bonuses
Check out other LeoVegas Casino bonuses and pick the one that best suits your preferences.
Read our review
Review This Casino
Share your thoughts with other playersTop Reviews From Our Players
I was rather scared that will have to complain about non withraweble money to my bank card. But I am happy customer as yesterday evening they approved my withdraw and today noon I got money. Thank you Leo Vegas.
Hello Nikalg, Firstly, I would like to thank you for taking the time to leave this positive review! I'm very pleased to hear that you found our withdrawal process quick and simple to use. Here at LeoVegas we pride ourselves in getting our players funds back to them as efficiently as possible. I hope that you have continued good luck in the casino Nikal g! Once again thank you and have a wonderful week ahead!
Their website looks good and it always has. I've been using them for quite sometime now.
Today I was craving some slots. deposited some cash and started loading slots just to find error on a bunch of them. the ones that worked I didn't fancy playing them. Live chat clueless of what is happening only advised me to clear cache and history and coudn't assist no further.
Don't know if I will ever go back there as there is so many other casino with good working slots.
Hello Cryptobilly, Thank you for taking the time to leave your feedback. I'm sorry to hear that you have not had a smooth gaming experience on your most recent visit to LeoVegas. When contacting our support lions for further assistance, we do have a set of prerequisite questions to be followed for troubleshooting as we are usually able to eliminate any issue in this first stage. However, with this being said, I do appreciate that certain situations call for other diagnoses and I would encourage you to kindly get back in touch so we can look into your issue further should you wish. It's pleasing to hear that you enjoy the look of our website - we have a dedicated team working hard every day to ensure the site is appealing to our many players. Thank you again, have a lovely weekend.
This site has a very good selection of games and the site is very easy to navigate. However I did not have any luck and lost a quite large amount of money over a very short period of time. I do realise this can happen and that sometimes you just have no luck.
However I was very disappointed by this site's attitude when I requested some sort of bonus. They refused my request and compared with other sites I have played on they seem particularly unprofessional when it comes to customer relations. There are loads of other sites out there who reward their players with bonuses especially when they have had large losses. Also, many of them do not have the large wagering requirements which this site has in place.
Hi Tiggy1234, Thank you for your review- it is fabulous to hear your comments about our games- we always strive to have a huge collection of these so that each customer can find something which they may enjoy playing on and i'm sorry to hear you didn't have the best of luck- perhaps your next session may be different for you and you get to hit that lucky spin. I'm sorry to hear your thoughts about our bonus programme, we do have a dedicated team who regularly send out offers to our customers via SMS and Email too along with our brilliant up to date promotions page which has something on for everyone to take part in. With regards to your comment on rewarding customers losses, with bonuses- we take responsible gaming very seriously here at LeoVegas and are not permitted by our gaming licenses to do this- it wouldn't be very responsible of us- so I do hope that goes some way in explaining why you were maybe declined a bonus at the time. Thank you again for taking the time to review us and I wish you the very best of luck in your future gaming! Kind regards Nicola W
Good games.....mobile games quick and easy to navigate................
Let down by customer service...have sent 5 email over 5 days and no reply...still waiting for my account to be unlocked.....................
Hello Luckyman655, Thank you for taking the time to leave your feedback. I am very sorry to hear that you have not received a response to your emails, we recently had a large spike in contact but all emails should certainly be answered by now! If you would prefer a more instantaneous form of support I would recommend contacting our support Lions via LiveChat or phone. We are available 24/7! I'm glad to hear that you have enjoyed our selection of games and that you have found the site easy to navigate. I hope you continue to enjoy your LeoVegas experience. Best of luck in the Casino, have a lovely day!
Lots of games - all kinda chinsy and poor graphics.
Customer service. Was entitled to a small bonus earned from free spins cause I verified my account but the deleted it from my account after I withdrew money. Even though the $20.20 had nothing to do with my original deposit/playthrough/cashout.
Hello Gnorth, Thank you for your review. To ensure that you are experiencing the best gameplay and graphics we do encourage our players to use Google Chrome if playing through a browser as it is most compatible with our site. It is clearly detailed in our bonus Terms that any bonuses will be forfeit if a withdrawal is made, this is down to the fact that we never tie in any wagering requirements to your real funds which you can withdraw at any point. I am glad to hear that you enjoy our selection of games, our Casino team works hard to ensure that they keep the games up to date and interesting for our players. Have a lovely day, Gnorth and thank you again for taking the time to leave your feedback.
Great selection of games. I play a few online casinos and the game selection is the best on this site. I've won over 12k on small deposits so I have seen first hand you can win playing here. Customer support is above average. Id verification was quick.
Sloooowww cash outs. From the time you hit withdrawl, it takes a few days to get approved. Once it is approved its 4-5 days to get your money in your account. My last withdrawl is still not in my account after 7 days although i expect it soon. With it being 2018 it shouldnt take more than 2 days to get funds wire transferred. The biggest dislike i have is the 4k limit on withdrawls. Ive won big and had to withdrawl in increments of 4k which really sucks. Im not sure if its to ensure you keep funds in your account longer if you win big to be tempted to play and maybe give some back.
Vip programs here are horrible. I'm over level 45 and never get anything from them. The VIP program is pretty useless for me anyway so far.
Hi Jamief, Thank you for your review. Firstly, I would like to let you know that you are welcome to request your withdrawal to be flushed at any point, we have support available 24/7 who will be more than happy to assist with this. We are also able to offer alternative withdrawal methods should you require to withdraw a larger amount, simply pop into chat and have a chat with one of our friendly support lions. At the moment we are working hard on improving and developing our VIP program and I do hope that you will like the results! I am glad to hear that you have enjoyed the great selection of games available and that you have also been lucky to enjoy a nice win! Congratulations! It's also great to hear that you rate our support lions, we are working hard to ensure that all of our players receive a great LeoVegas experience at all points. Thank you again for your review, have a lovely day!
I have been playing with these guys for about 2 years now and they are by far the best in both variety of games and customer service, in fact they have always gone above and beyond normal expectations. I won 36,000 and it took them less than 48 hours to bank into my account. And a big thanks to Michael who always answers my emails whether or not im entitled to any bonuses and I pester the heck out of him
love it all Im only grumpy if I cant play from lack of funds
Hello Gizzit, Thank you for taking the time to leave your positive review. I'm very pleased to hear that you are happy with both the site and the service at LeoVegas. Here at LeoVegas we always try to go above and beyond for our players and we do work hard to ensure our player's withdrawals are processed as quickly as possible, with 24hour customer support available, we welcome players to contact us at any time to push through withdrawals. Feedback will be passed on to Michael to thank him from yourself Gizzit. Once again thanks for taking the time to write this review. I wish you all the best of luck in the casino!
Plenty of choice of games I guess
Quick payout times
Customer support, poor handling of support cases, keep vulnerable customers waiting 3 weeks for a response which ultimately was scripted. Made no attempt to engage with the customer, made no attempt at a resolution with the customer... essentially told them tough, we got we we wanted so screw you.
Added further stress and anxiety to the customer, showed absolutely no emotion or understanding of the situation and just dismissed the support case out of hand.
Clearly like all other casinos and are very greedy and care free
Hello, Roken2201, Thank you for taking the time to leave your feedback. I was dismayed to read your comments regarding customer support, our agents are never scripted and we certainly do not encourage a tough-luck stance. Here at LeoVegas our player's well-being is our primary concern and this is something that we actively highlight at all times. I am very sorry that you have not found this to be the case. If you would like this matter to be looked into, please do email [email protected] with the case details addressed FAO Sarah M and I will be happy to investigate further. Thank you again for taking the time to leave your comments, have a nice day.
Amazing quick payouts at Leovegas!!!! They pay me in 24 hours!! I still have to spend 35X Bonus though! Bonus is good and site is awesome with great games and latest slots. UK casinos have good cust. care as well!!!
Hello Joseb, Thank you for taking the time to leave you positive review. Here at LeoVegas, we do work hard to ensure our player's withdrawals are processed as quickly as possible, with 24hour support we welcome players to contact us at any time to push through withdrawals and speed up the verification process. Should you ever win on your real funds while having an active bonus balance you can withdraw at any point with no wagering requirement on your real funds, the bonus balance would simply be forfeit. I hope that you continue to enjoy your LeoVegas experience and if there is ever any way we can assist, please do not hesitate to get in touch. Have a lovely day and thank you again for your review.
Big Selection of slot. Many withdrawal and deposit options.
Can't be trusted. Loyalty system (VIP) is non-existent. Don't bother the Levels. 1 or 80 is the same in terms of treatment.
Hello Olspoker, Thank you for taking the time to leave your review, all feedback is genuinely appreciated. Currently, as an online casino, we offer one of the widest range of games available; something that we are continuously improving and growing, ensuring that our players will always be able to find new and exciting games. We also offer multiple withdrawal and deposit options and happily welcome our players to contact our fantastic support lions should they wish to "flush" a withdrawal quicker. At the moment, our VIP system is being evolved to offer a more comprehensive scalability in addition to the already present benefits of free withdrawals over level 30 as well as a higher priority in payments, support, and bonuses. I'm sorry that you feel as though we aren't a company to be trusted, I'm sure that our multitude of happy, loyal players would disagree with this; bearing in mind we are a publicly traded company in a heavily regulated industry. If there is anything specific that you would like to discuss in regards to trust and accountability, please do contact our support lions who will be able to place your mind at ease. Thank you again for your comments and feedback, have a lovely day!
Great selection of games, friendly livechat and fast payouts. The mobile platform is also one of the best out there
Probably just the VIP Program, not much info on how it works besides a crazy amount of levels (70+) and no real indication what each level or level group gives you or even at what stage will you be entitled to a personal account manager. I currently spend about 2000€ on online casinos per month and its split between different casinos, but if I had a casino which would be clear about these things, I’d be more likely to play there more often.
Hello WolfMalta, Thank you so much for your review of LeoVegas, it is great to read the comments which you made on our games and also the level of support which you receive from our Lions. We are constantly developing our mobile app and making it better and better- so we are pleased that you enjoy it! I hope that I can assist you with explaining the current VIP system, this system currently is indicative of how much you have played at LeoVegas. When you reach VIP level 30 all of your withdrawals will be free of charge and if you have a high VIP level, your withdrawals are processed faster and your emails are prioritized within customer support. The highest level you can get to is 99 and the lowest is 1. We are currently developing the VIP system however so it will be a lot clearer for you to know what benefits you can get when you reach a certain level. I believe and hope that you will be satisfied when we are done, in the meantime, I wish you the best of luck in the casino and thank you again for your review.
First time to be a member of an online casino, my experience at LeoVegas is amazing. Though I had been losing money most of the time I play, I like the layout of their web pages which is easy to handle, prompt reply from the customer service people, and nice friendly dealers. Hope my withdrawal at LeoVegas is also prompt and hassle free.
Hello Allan2, Thank you for taking the time to leave your feedback. I'm so glad to hear that you've had an amazing experience so far at LeoVegas! This is exactly what we aim to provide; a prompt service from our support lions and it's also great to hear that you have enjoyed friendly dealers too. Congratulations on your withdrawal and I hope you continue to withdraw and enjoy your time at LeoVegas for a while to come. Have a lovely day, Allan2, thanks again.
Having been around a while now with online gaming I would rate Leovegas highly. I registered last week due to the awesome layout of the casino both web and mobile though I only played on my mobile. The large selection of games and bonus offers sealed the deal for me. I deposited $60NZ and went onto play a whole week with that money thousands won and thousands lost haha but in the end I withdrew $2,000. They asked me to verify my account which I did and "Lenka" was very helpful with the process. It's so nice to actually play at a place where things go smoothly, layout is great, have tons of games and know in the end if you win you won't be mucked around. Leovegas your doing a good job!! 10/10
As mentioned above I didn't encounter any dislikes. Everything was how it should be. I'm not a sore loser or inexperienced with terms and conditions to leave negative feedback. Will definetly keep coming back at Leovegas.
Hello Genovese, Thank you for your lovely positive feedback. It's great to hear that you've really enjoyed your time with LeoVegas so far and that you have already made your first successful withdrawal - congratulations! We're always working hard to ensure that our players have the best experience possible and I hope that you will continue to enjoy our site and all the improvements we make. Have a great day Genovese, thank you again for your time.
Quite a selection of casino games some of the most popular and good new ones.
When you initially sign up and deposit it automatically gives you a bonus which I didn’t want. You have to untick automatic bonuses in your account settings which a new customer wouldn’t even know about.
Hi BG123, Thank you for your review of LeoVegas! Our casino teams work very hard to ensure that we have all of the new games available and that we have a large variety of games in general, so that there is something for all of our customers to enjoy. It is great to hear that you are happy with this and I wish you lots of luck on the slots! The bonuses are always loaded on automatically to the customers account after registering- if the account is set to receive bonuses. This of course doesn't suit every customer which is why our Support Lions operate 24/7 via LiveChat, Email and Telephone so that our customers can contact us and we can void any unwanted bonuses within a few seconds. Thank you again and I wish you a lovely day and a great Christmas!
Huge selection of live roulette game. Probably the best site for that game!
Again huge selection of games, for all taste. Fast cashout and great customer service!
Not an intuitive layout.
VIP scheme does not mean much. Slots RTP is really bad and the turn over bonus is ridiculously high !
Hello PittPitt, Thank you for your feedback! It's great to hear that you rate us first for our fantastic range of Live Roulette, we've worked very hard to ensure we offer the best product for live games so it's nice to know it's been noticed. As with all online Casinos, the games are hired from the game provider directly, meaning, the RTP at one Casino would be the same as any other Casino as this is something that cannot be controlled from our side. Nonetheless, I do hope that lady luck spins more in your favour and that your returns improve. If you have any suggestions for our site regarding the layout, please always do feel free to feedback to one of our friendly support lions who will be more than happy to pass the message on - we're always working to continuously improve and our player's opinions are essential for this task. Thank you again for taking your time to leave your feedback, have a lovely day!
The selection of games they have is about it. I like their very slow withdraws.
Do not ask for a bonus from their support, only because you will never receive one, even tho you spend lots, deposit after deposit of losing games, you will never get anything from them.
I had enough, so I self excluded.
Hello Casino_Guy, Thank you for taking the time to leave your review. While I am glad to hear that you enjoyed our vast selection of games, I am sorry to hear that you were disappointed by our bonus system. Here at LeoVegas, we operate on a frequent system of email and SMS send outs as well as onsite campaigns which we feel are run regularly. Unfortunately, even though our support lions are happy to check for any extra bonuses, they are not always available from support due to the offers already available. However, I have taken your feedback on board and we will continue working hard to improve our bonus offers. Have a nice day and thank you again for your time.
This is one of the best online casinos there is out there. I use a lot of casino site and av had so much good wins just thought a would write review as last night I won 7000 pound of a ten pound stake on slots. I win regular on this site and most normally just stake 1 pound and 2sI spend a lot of money on other site thinking that leo won’t payout again as last time I played.
I won but this is not the case with Leo Vegas if u like live roulette this is place to be I can list a lot of casinos out there with good reputation and the money I have spent on roulette and never experienced high stake wins anywhere so leo is the place to be fast withdrawal good selection of games and live sport and much more boom giro.
Would like if leo updated it sports bets so you can cash out your bet.
Hi L33999, Thank you so much for your great review and congratulations on your winnings too- lady luck must have been watching over you! We do pride ourselves on having the best live games and our Live Casino teams are always looking to add to the list of games and continuously improve the gaming experience four our customers. We do offer the cash out function on our Sports site, however this feature is only available on selected markets which are chosen completely randomly and these can be seen on the markets when available. The option will literally 'pop up' for you to use, should you wish to. Thank you again for your time and I wish you lots more luck in the casino!
Friendly casino. Lot of gaming possibilities. Great sportbookings. Fast withdrawal (payouts)
I do not like the bonus of leovegas. There are not a lot of, and mostly lot of wagering (play through). This could be better. The help desk support is fast, but not all of the support employees are friendly.
Hi there Beertje123, Thank you for taking the time to submit a review of LeoVegas. It is great to read the comments which you made regarding how friendly we are- we do take pride in being personable to our customers and we also pride ourselves in our level of customer support. I'm sorry to hear that you mentioned not all of our Support Lions are friendly- this is a shame and certainly not how we hope for any of our customers to feel so I do apologise for this. We have over 1000 games for our customers to play and enjoy and our in-house teams are always looking to increase this in order to provide the best gaming experience. Great to also read that you enjoy our Sportsbook and we do put a lot of effort into being the fastest at paying our customers their winnings, too. Our standard wagering is 35 x the original amount handed out in bonus funds but this can sometimes be higher or lower than this, the wagering requirements are always specified on the bonus given. I do believe that our wagering is competitive and gives our customers the extra chance to win cash with us. We always work hard to ensure we send out bonus promotions to our customers on a regular basis and I'm sorry that you feel these aren't enough- we do have our main Promotions page which lists all of our up to date offers and competitions so please do always keep a check on this. I do hope this has clarified the issues mentioned, for you. I wish you the best of luck in the casino and enjoy the rest of your day!
I have no idea how but I win here more often than at other online casino services. Also, unlike other online casinos, Loovegas works perfectly at mobile devices. It provides a great experience, very convenient and makes you not want to leave.
The best thing about the casino is that they give you about 50 bucks when you join for spins and you can win the same within next half an hour. Another time you can win 20 spins which is also good because you don't have to waste your money. Even if you play for the first time, there is a good chance to win. They offer live Blackjack that is available at any time but I noticed that the best time to play is after 11 p.m.
Hello Helen, Thank you very much for leaving your review! It's so great to hear that you have been lucky here at LeoVegas, we love to hear of players winning. Long may it continue! As a mobile-focused company it's great to see that our focus and dedication pays off and that you have experienced perfect play using your mobile device - should you ever have any issues we have 24/7 support available to offer you guidance. We now offer over 50 live tables covering roulette, blackjack and more! I hope that you continue to enjoy these tables and finding your lucky times and ways to play. Thank you again, Helen, have an awesome day!
Great selection of games. Very good support and fast payments.
They don´t give out so much bonuses, they should focus more on contacting loyal players.
Hi Deee, Thank you for taking the time to review LeoVegas. I am sorry to hear that you don't feel we hand out bonuses as regularly as you would hope for. Our bonus teams work very hard to ensure that we try and keep our customers happy with regular send outs by SMS and Emails- offering deposit bonuses and free spins along with exciting competitions to enter. Our Promotions page is always up to date with offers which everyone can take part in and enjoy and we are currently working on our VIP scheme also. I am very pleased that you like our selection of games- we are always working to increase that list so there is something for all customers to enjoy. We also pride ourselves on our fast withdrawals and our Customer Support Lions work tirelessly to ensure customers are as happy as possible. Thank you again and if we can be of any further help please don't hesitate to let us know. I wish you lots of luck in the casino and a great day ahead!
This is a casino where I feel confident playing at. The games are fun, the responsible gambling set up allows you to manage how much you deposit and wager. As it keeps you in line.
Fast withdrawal times. Friendly and efficient support. I have played at many online casinos, but Leo Vegas is the best, and I only choose to play with Leo. Thank you for being better than the rest.
Hello Nad, Thank you ever so much for your positive review! I'm very happy to hear that you have enjoyed your LeoVegas experience so much. We try our best to offer a fun and entertaining platform while promoting responsible gameplay. Your feedback on our fast withdrawals and support Lions is greatly appreciated, we do work hard to ensure we provide the best support possible for our players. Thank you again for your lovely comments, I wish you a fantastic Sunday!
I like the fact that there are good choices for games and its customer friendly.
The bonuses they give one in a while to loyal customers are pretentious. They make sure that you never cash out.
They gave me £50 in casino spins and I won £46. I kept playing and playing for what seemed like eternity and wagered £600 overall and still wasn’t able to cash out. They told me I had to win x 35 which is a slap in the face to loyal costumers.
If you want a company who will be true and appreciate you - please go to Bet365 or Paddypower.
Hello JRO, Thank you for taking the time to submit a review. I am sorry to hear that you don't feel rewarded by our bonuses, we always look to send out offers and promotions by SMS and Email regularly and our Promotions page is constantly up to date with our latest offers and competitions. Our general wagering is 35 x the original amount of the bonus handout though some bonuses differ and this is always specified when one is sent to you, I do believe that we offer competitive wagering and that some casinos wagering can be a lot higher in comparison. We do have a lot of customers who withdraw with us and the option to withdraw a cash balance is always available, the minimum amount for our UK customers to withdraw is £20. It is great to hear that you like our choices of games, it is something we are constantly reviewing and we are always looking for more games to add to our collection and keep our customers' happy, currently we have around 1000 games to chose from in the UK. Our 24/7 customer service is something which we pride ourselves on and I am pleased that you are satisfied with this. I hope that this helps though if you do have any other queries please don't hesitate to submit a direct message and I can help you further. Wishing you a good afternoon.
I'll tell you what happened around the time I was on this website, I had just won £16,000 on another website, which is a huge amount of money to me, the money went in and I thought I won't win on the same site after winning that much, so I signed up to LeoVegas, I made a deposit of £100, around an hour later I had got my balance up to £17,000 playing on wonky rabbits, so I withdrew £16,000 and played with the £1,000 I left on, I was going to mexico the next day for my 1 year anniversary, I went onto the support and explained I would be going abroad for 2 weeks and wouldn't be able to access the internet whilst I was abroad, so they verified my account there and then and the max I could withdraw was £4,000 a time, so the support asked me to withdraw the first £4,000 and then they immediately accepted it and then did the same thing for the remaining £12,000, I can honestly say out of all the sites I am on this site has had the best support I have ever experienced and it is a pleasure to play here every time I log on, thank you for the great support.
Nothing, everything with this site was great from support to website layout, everything was easy.
Hello Gazparky3. Congratulations on such a tremendous run of luck!! Long may it continue! Thank you for your very kind words, it really is great to hear that you've had such a positive experience here at LeoVegas as this is exactly what we aim to provide. If we can ever be of any assistance simply get in touch and we will be more than happy to help. Thank you again, have an awesome day!
Good game selection. Fast response on live chat. In theory the first deposit bonus of 200% is great but I had issues with it as detailed below.
I tried to withdraw £500 to my bank account, however the next day I got an email saying I can only withdraw to a method I have deposited with and that my withdrawal has been cancelled. Seens as I only had deposited with a debit card i dont know why it wasn't automatically changed to a debit card withdrawal. Nor did it stop me trying to withdraw it via bank account. I haven't seen anywhere where it says you have to deposit with a method before you can withdraw. Maybe it says somewhere in small print but it's not easy to see unless I missed something obvious. After you cancelled my withdrawal I managed to lose the amount in a very short space of time on live roulette. I am asking that because before I tried to withdraw I had a £120 first deposit bonus which I never went in to (£60 first time deposit) if I can have the £120 bonus re credited to use as I never actually withdrew anything off the £60 cash balance. To which the guy on live chat basically said nothing we can do. You forfeited the bonus. Great way to treat a new customer. Won't be back.
Final nail in the coffin is when I said "Would be easy enough to put a message on the withdrawal page." I was told, word for word, "That is fantastic feedback George, I will be sure to make that point to the powers that be."
Hi Wstrspace, Thank you for your review. It is really good to hear that you enjoy our selection of games and we always strive to provide a speedy service with our LiveChat facility. With regards to your feedback on withdrawals we are required to have the bank option available for all withdrawals as a large volume of our players do use single use payment methods and would therefore be unable to withdraw back to the method from which they had deposited. This is also why we cannot issue a message on the withdrawals page in these instances and email our customers personally to inform them, as each case is different. I am sorry to hear that you feel the assistance which you received from our Customer Support wasn't satisfactory, please could I ask you to kindly send a direct message to us with your account details so that I may look into the matter further for you. Thank you again for your time and I hope to hear from you soon.
When I first signed up with LeoVegas, I received 20 free spins. Those spins became over $1000, and after having provided my identification, I was promptly paid out, in a friendly and courteous manner. It was a while before I deposited my own money after that, but in all my dealings with them, I've never had any kind of problem. They're a professional outfit, and a player could do far worse than choose LeoVegas as their go-to casino.
The games are great, and the minimal help I have needed was always forthcoming in a timely, and friendly way. Kudos to you guys, and I'm going to miss playing there, due to restrictions placed by the Australian government. I lost the last deposit I made today, but hey, you guys rock! If you haven't already... Check them out.
A few more platforms would be good, but seriously, no complaints.
Hi Albybartfast, Thank you for your review. It is really great to hear your feedback and congratulations on your free spin winnings, too! It is also lovely to hear your comments on our level of Customer Support which we pride ourselves on and always strive to offer a speedy response to our customers queries. I am pleased that you enjoyed the games which we offered to you at the time and they also seemed to be lucky for you too! All feedback is useful to us and I will pass your comments on to the relevant teams here at Leo. All the best and I wish you lots of luck at the other casinos that you may be playing at now and thank you again for your kind review.
I am VIP at Leovegas for playing for over 3 years now, and I've deposited and withdrawn cumulatively quite big sums. I haven't kept exact records so I am not sure if I am up or down much, but my gut feeling says I am up a bit.
I mainly play NetEnt games there and Live Casino games. For slots I usually play Simsalabim, Reel Steal or Piggy Riches. In live games I prefer high stakes roulette.
Leovegas is a reliable company, and for me I am very confident that the payments happen fast, and I can trust them if I win big. Not all companies are as reliable as they are.
The bonuses they offer are great, and the money is split between real and bonus money. You start with real money, and you can gamble it away in any game you like. Then when playing with bonus money the maximum bet allowed is five euros per spin, and you should play slots to complete the wagering requirements.
They offer freebies as well, 7 free spins today. And they offer a 100% 500 EUR big bonus today which I played as well. Didn't win this time.
The live game section is filled with different blackjack and roulette games, with bet sizes starting from 1 € all the way up to atleast 5000 €. So you are not limited to small stakes.
They offer skrill with bonuses so that's a plus, and they dont charge extra for deposits.
Some games are not available in mobile, like Simsalabim for example. I just tested this today.
The maximum bet amount on the bonus could be bigger. Today I got the 500 EUR VIP bonus (100%), and the max bet is only 5 euros. That's very small compared to the size of the bonus, and the wagering requirements are quite huge.
Also a lot of games used to be based in flash, and you could choose the amount of lines you wanted to play. E.g. Piggy Riches is now in HTML5, and you can not choose the amount of lines you wanna play, but you must play with the max lines always.
They could send deposit bonuses more often. I usually get a VIP offer like once a month, and that's pretty rare. They used to run cashback offers as well, but not anymore, which is quite sad as I enjoyed and took part in them many times. Something like 20% cashback on your losses, even if it's bonus money would be nice.
Hi Actualplayer, Thank you for taking the time to write such a detailed review. Thank you for your kind feedback and I am pleased to hear that you are having a lucky streak at Leo and enjoying our range of games we have over 600 for your to chose from! It is great to read your comments on our withdrawals process too- making this a smooth procedure and paying our customers quickly is something which we pride ourselves in. With regards to certain games only being available for mobile devices, this is because the game providers only choose to make some games available for one platform, for example such as for only mobile or desktop. Some of our game providers have updated their games from Flash to HTML5, when this is done the providers sometimes chose to add or remove functions in order to enhance the games. I can confirm that the maximum bet allowed when using bonus funds is normally 5 EUR per bet, until wagering requirements are met, this is the same for both regular casino and live casino games. I'm sorry to hear that you don't feel you have received many deposit bonuses from us recently, we are currently reviewing the VIP programme though and I hope that in the not too distant future you will begin to see the improvements to this. Thank you again and I wish you further luck in the casino!
Easy to navigate and downloadable app in itune. This was my first ever casino that I had won from and ID verification was uneventful. Payouts can take a little while but trustworthy enough.
You don't STAY VIP!! After reaching level 50 and (alot dough spent) I became VIP. I get my own VIP host that was emailing and sending me well wishes and freebies. Then he stopped. And became like everybody, worse still I wasn't receiving any promotional emails until I asked about them. Just as well Leos will be closing to the Australian market.
Hi Trynzee, Thank you for your review. I am pleased to hear that you enjoyed the app and found it easy to use and delighted that you were lucky at Leo and I hope that you enjoyed your winnings. As you mention in your review we are no longer operating in Australia, as part of the closing process we slowly decreased the number of promotions sent out to our customers in AU before the close was fully completed. Thank you again and I wish you luck at any casinos which you may be playing at now.
Free bett offer is really good and fair. Layout of the site seems good so far, pretty easy to spot everything you need and get started right away.
-Costumer support is ignoring messages when you approach with an issue about a bet
-Costumer Support prefers to blame the player for proven technical issues caused by the site
-Live game statistics are lagging way too much and are delayed more than at other sites
-Due to the lag, approx 80% of live bets get cancelled cause in reality the quotes already changed multiple times
-There are no sightable notifications if at the same spot a bet suddenly changes to something complety different, so it can happen, that you bet on something other than intended without having any possibilty to cancel the bet in the milisecond it suddenly changes.
-Not recommend at all if you like to keep your money
Thank you for taking the time to submit your review. It is great to hear that you enjoyed our free bet offer and I hope it produced a win for you. We are constantly looking at ways to develop our Sportsbook and particularly to make this as user friendly as possible and I hope you like the ongoing changes we make. Feedback on this is also very important to us, too. I am sorry to read your comments about our Customer Support- this certainly isn’t how we wish for any of our customers to feel. If you would like me to take a look further with regards to the technical issues which you have encountered and the sports bet which you made reference to, please send me a direct message and I can help you with this. Thank you again and I wish you a good day ahead.
Good choice of games, easy deposits chat service always available and quick.
But that's it.
I've played Leo vegas for quite some time and never had much trouble really, there are VIP levels to work through and this takes a hell of a long time.. I took a break a while back and closed my account. Since reopening I have enjoyed playing back here, until now! I've finally got to level 33 VIP, to now be told that my VIP level doesn't even matter because I took a break! Don't think the perks of this level will be much different from before but at least your account will be reviewed by another person other than support so you could get a few extras that support can't add for you! But according to the chat advisor I don't qualify for any loyalty team to review my account because I had a break, so playing through my deposits and playing through real money to reach the vip doesn't count?
They are tight for bonuses anyway, and again it's another site that has specific promos so if your like me and only play selected games that you know and trust this site is no good for you unless you get to a high level VIP! Which I was looking forward to seen as I don't take advantage of the promos! I've only ever had deposit bonuses that have been automatically added upon a deposit, and I'm now been told that my bonus rate is exceptionally high? THESE HAVE BEEN AUTOMATICALLY ADDED BY THE SITE!
The chat I had with them is absolutely full of contradictions! On one hand my time playing back at this casino doesn't justify another team to look at my account, yet I've played my way through the VIP levels, which you can only do by depositing and playing through real money, I've had too many bonuses, which have only ever been added by the site when I've deposited.... the whole thing makes no sense to me..
Hello Heidismummy, Thank you for taking the time to leave your detailed review. As the VIP levels are capped at level 99 it gradually becomes harder to progress through each level, however, we do try to offer better bonuses and a more bespoke service to our players the higher they move through the levels. I am sorry to hear that you have not found the bonus system to be beneficial to yourself, as of yet, and I would like to assure you that even as we speak, the VIP system and levels are being reviewed and improvement is under consideration. I do hope that we will be able to continue working to improve and that you will be happy with the results from our hard work which will hopefully provide you with a fully comprehensive enjoyable gaming experience.
Compare LeoVegas Casino to Other Casinos
Fast withdraw and they have all the games you need.
I played here for many years and I still do, I depoist around 5000-10000sek each month
But since Leovegas was caught giving bonuses to players who they know loaned money to afford gambling on Swedish TV show, I feel obligated to tell that its not fun to play there anymore its not the Leovegas as before.
You will never get any bonus anymore other then from campaigns since then, it's not worth it to play here if you like to play little bigger anymore due to very strict bonus politics.
I've gone from10% bonus in total each month to 1%.
Look elsewhere if you want to get a healthy loyalty system.