AskGamblers Quick Overview
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LeoVegas Casino offers many slots, table, and live casino games that you can easily search through and find your favourite titles. The casino has three major licences and is available to players from Sweden and Ontario.
Navigation is simple, and you can access everything from the side menu. You can also select your language, check welcome offers and promotions, or contact support.
- Three online gambling licences
- Live chat open 24/7
- Different responsible gambling tools available
- Bonuses only offered in several countries
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LeoVegas Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About LeoVegas Casino
LeoVegas Casino is an online casino with gambling licences from the Malta Gaming Authority, Swedish Gambling Authority, and Alcohol and Gaming Commission of Ontario. It has been active since 2012, making it one of the older online casinos.
It has adapted over the years to provide its players with the ultimate gaming experience. The casino is available on mobile and desktop, so you can enjoy your favourite games from the comfort of your home or on the go.
Before registering at LeoVegas Casino, we recommend you read our online casino review to get a complete picture of what the operator offers its players.
- E-Wallets 0-24 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at LeoVegas Casino
The casino provides a wide range of deposit methods, not all of which can be used for withdrawal. Still, you can choose credit and debit cards and e-wallets. You can see all payment methods in our Payments tab, but what’s available depends on your country.
All withdrawals from your account must be processed within five business days, but the casino aims to process requests within 24 hours. For example, the minimum stake accepted at the Canadian casino is $0.10, while the maximum is $50,000.
Because LeoVegas Casino has several different licences, the payment methods, deposit, and withdrawal limits are different for the countries where it is active, so it’s best to check them when you register.
Games at LeoVegas Casino
LeoVegas Casino offers over 1,500 online slots in combination with table and live casino games. The slots are organised in different categories so that you can choose classic releases, progressive jackpot slots, featured or top games. Go with casino recommendations or search for the specific games and providers in the search bar.
The selection of table games will not leave you listless. Demonstrate your skill by playing different versions of poker, blackjack, baccarat, or roulette. Bingo fans will love this online casino, as several releases of the iconic game are available to members.
If you ever get bored or decide to switch things up, enter the live casino lobby or try one of the LeoVegas Originals. You can try games on the website without having to register.
LeoVegas Casino’s Commitment to Responsible Gambling
LeoVegas Casino has many responsible gambling features that protect players from any gambling harm. Players can do a self-assessment test to determine if they’re having gambling problems. The test is anonymous, and you can discuss the results with the casino staff who specialise in helping players stay safe.
Also, you can set the deposit, loss, session and wagering limit within your account. Meanwhile, the time alerts help you keep track of time, while player history keeps track of all your bets, providing you with a realistic picture of your gambling habits.
Players can choose to cool off or self-exclude. You must be logged into your account to access all the responsible gambling features. LeoVegas Casino proves its commitment to player safety.
Customer Support at LeoVegas Casino
You can contact LeoVegas Casino in several ways. When you open support, you can access the casino’s help centre, contact them via live chat or email them.
Live chat is open 24/7, so there will always be someone to answer your questions. To start the live chat, enter your email address and your name.
We tested their features, and the agents were helpful and supportive. However, as an unregistered user, you must go through the chatbot, which can be quite “persistent.”
Complaints
Read the complaints other players have left for LeoVegas Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Nah, Thank you for taking the time to review our site! I'm sorry to hear of the situation you have experienced, we aim to provide the best possible service and I'm saddened to hear that this was not the case on this occasion. Here at LeoVegas, we do always look to process all withdrawals in a timely manner, but I would also like to remind you that payments can take between 2-5 business days due to the banks processing timescales. With regards to verification, we have very stringent laws and regulations that we must adhere to, I understand that this can be a frustrating process however it is something that we are compelled to complete. Unfortunately, due to GDPR, I do not have access to your account/details to take a look directly into your case for you. Should you still require assistance with your verification/withdrawal, I kindly ask that you send an email to [email protected] and we will get back to you asap. Thank you and I wish you a lovely weekend ahead!
The variety of game selection is great.
I heard of a good reputation, so i started to play at their platform.
Easy to deposit funds on the account and start playing instantly.
After depositing only 200€ asked to verify.
After uploading my docs, after 12 days no reaction. Contacted CS to finally be verified.
1 WD only possible at the time & it cannot be locked.
Despite their reputation, my experience has not been the most pleasant one. Hope you guys have more luck :)
Hello SUPERBLACK, Thank you for taking the time to leave your feedback. It's great to hear that you have enjoyed our selection of games, we have dedicated departments who ensure that our game selection is kept at its best! From our end, it is essential that we complete verification with our players at some stage throughout the gaming relationship. This procedure is not only there to ensure our customer's safety and security but is also demanded by our gaming license providers. Unfortunately, due to GDPR, I do not have access to your account/details to take a look directly into your case for you. In the case that you require assistance going forward, I kindly ask that you send an email to [email protected] and we will get back to you asap. I wish you all the best of luck moving forward.
Love how fast withdrawals are processed. The range of games is unrivaled by any other casino the bonuses are few and far between but that's fine because when you win there is no play through
Hi JUDEANN, Thanks a lot for your lovely feedback! I'm really pleased to hear that you are happy with our site and are pleased with our game selection! Our casino team works hard to ensure that our game selection is kept up to date! Make sure to check out our LeoVegas original game selection too :) I'm really grateful to hear your positive views. Please do let us know if there is anything that we can look to help with! I wish you lots of luck with your future gaming!
Good casino, (Mostly) very friendly and helpful Customer Service. A wide variety of games from different providers. Various payment options. The casino looks very good. CS is there 24/7.
Now I understand the low ratings here on Askgamblers.
Feedback on documents takes very long. I sent and resent and had to constantly contact CS for an update. I appreciate security, but at the same time I get the impression that its focus on security is used to stall one's winnings. I am now waiting for an answer to the simple question "Are my sent documents safe at your casino" now that I have self-excluded myself and will no longer play at LeoVegas.
Hello LEOVW45, Thanks for leaving your comments. It's great to hear that you are happy with our site for the most part. From our end, it is essential that we complete verification with our players at some stage throughout the gaming relationship. This procedure is not only there to ensure our customer's safety and security but is also demanded by our gaming license providers. I would like to assure you that any documents which are sent in would be held on secured servers in line with our license obligations. Due to GDPR, I do not have any access to your personal/account details in order to look into this for you but if you are still experiencing these issues then I would urge you to get in contact with the support team who will be more than happy to look into this on your behalf. I do hope that this is resolved as quickly as possible for you and I wish you all the best!
I've been playing on LeoVegas for a year now, any issues I have are easily and quickly resolved with customer service, I can play in my countries own currency as well (NZD), Review says it restricts New Zealand players but I've had no restrictions as far as I can tell, I can play majority of the slots on their website.
Only issues I've come across that bugs me (and it's a petty issue really) the promotions for 5 free spins they always give out I find to be a bit on the sad side, you don't really get a chance to "get in to" the slot with only 5 spins, would love to see 10,15 or 20 free spins given out instead of 5. But that's just my opinion. Sports betting promotions are lost on me as I don't bet on sports at all, but I am aware that EVERYONE on the site gets sent those promotions regardless.
Hello KICKN_NZ, Thank you for taking the time to leave your feedback. It's really nice to hear that you are a loyal player here at LeoVegas. We do always strive to provide quick withdrawals and our support staff undergo regular training to ensure that we are available to help whenever required. I have passed on your feedback about the 5 free spins to the relevant team to see if this is something that we can change in the future! I'm really grateful to hear your positive views. Please do let us know if there is anything that we can look to help with! Good luck with your future gaming!
After the dreaded verification is complete; this is a very enjoyable site. Customer service for the most part is top notch. I had serious issues getting verified and James from CS ( over the phone) helped me out big time, wish I found him at the beginning. And Toyah recently provided exceptional service via chat. If get the right person they will make sure your matter is dealt with.
The games are great and for the most part no issues.
Speedy payments with ewallet once verified.
Verification process is the hardest out there, it’s constant back and forth and if you don’t get the right person to help it feels like it will never end. Needless resending docs.
I had an issue with a game I triggered free spins on during regular play, that was over a week ago, and I still can’t load them. Service is a bit slower than I anticipated for this issue but they are apparently working on it.
Hello TTPEI, Thank you for taking the time to write your feedback. I'm really pleased to hear that you are enjoying the site and that you have had your documents verified. I would like to apologise for any inconvenience that the verification process has caused. From our end, it is essential that we complete verification with our players at some stage throughout the gaming relationship. This procedure is not only there to ensure our customer's safety and security but is also demanded by our gaming license providers. I'm sorry about any delay to get through to our dedicated customer support lions, we have been experiencing a record number of contacts recently which has caused a small delay, however, we are working tirelessly to get this resolved as quickly as possible. We are available 24/7 on LiveChat and you are more than welcome to contact us at any time. You have mentioned some issues with free spins and in this case, I would ask you to clear cookies and cache on your browser or try using another browser, e.g. Google chrome or safari. This should resolve any issues, however, don't hesitate to contact should you require any further assistance. I wish you a wonderful week ahead and hope that these suggestions solve your problem.
I love Leo, quick withdrawals, great customer service. Game selections are super awesome. Keep up the good work. I have been playing with Leo Vegas for a few years and they are the leading the way for online Casinos. I have tried others but none can compare. Trusted and fair!
Thank you!
Hi NADY11, Thanks for taking the time to comment! I'm really grateful to hear that you are a loyal customer here at LeoVegas and that you are enjoying our casino to the fullest! We do always strive to provide the best customer service possible and process withdrawals in a timely manner. We are constantly adding new games to the site, so be sure to keep an eye out for these :) I wish you all the best of luck!
I had an awesome experience through LeoVegas. The new player bonus' provided major winnings for myself & my account verification went very smoothly. I was surprised with how quickly my withdraw came through despite the warnings to Canadians!! LEOVEGAS all the way!
Hello MAKMONROE96, Thanks for taking the time to leave your comments! Firstly, congratulations on your winnings! I'm really pleased to hear that you have benefitted from the bonuses which we have offered! Should you require any further assistance in the future and our dedicated support lions will be more than happy to help! I wish you a lovely day and continued luck in the casino :)
Great casino, quick login and keeps good track of favorite games. Good supply of live casino tables as well. Easy to use sportbook also. Quick deposits with both cards and banks. No winnings yet so don't know about withdrawals though.
Hi HJALMARA, Thank you for taking the time to leave this honest review. It's really lovely to hear that you have had a good experience here at LeoVegas, we do always strive to provide quick withdrawals and our support staff undergo regular training to ensure that we are available to help whenever required. I'm really grateful to hear your positive views. Please do let us know if there is anything that we can look to help with! Good luck with your future gaming!
Canadians beware, you can play but trying to withdraw your winnings is a very long and tedious process if you are able to withdraw at all. Most Canadian banks will not accept a transfer from them. PayPal is not an option for withdrawal as well. I don’t think they should be able to operate in our country any longer
Hello ADVOCATE, Thank you for taking the time to leave us a review. I'm sorry to hear you have experienced some issues with your withdrawal, I understand how frustrating this must be, however this issue is from the banks side. Please note that it is detailed on the deposit/withdrawals page that there may be some issues with some banking providers. We offer a range of different payment methods including e-wallets and I would recommend to check with our Customer Support Department who can advise on all the methods available to you. I wish you all the very best going forward.
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I'm not sure why but my initial review was rejected so I'll try to repost. I started gambling with Leo Vegas (without any real verification process) but when it came time to withdraw my winnings they continuously kept asking me to re-upload documents they're already received and approved (I have the screen captures proving as much). This literally went on for weeks. I don't think they should be allowed to operate in Canada and will be filing a complaint with the Better Business Bureau in the hopes of making that happen.