Page 3 – Player Reviews for LeoVegas Casino
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Hello REAPER1990, Thank you for taking the time to leave your feedback. I'm really disappointed to hear that you are unhappy with the casino and are experiencing some difficulties when trying to withdraw your funds. I would like to assure you that as soon as a customer requests their withdrawal this is then automatically checked within a few hours and our agents will process the funds or request documentation on a case by case basis. This is as per our license and something which we are thankful for your cooperation. Unfortunately, due to GDPR, I do not have access to your account/details to take a look directly into your case for you. In the case that you require assistance going forward, I kindly ask that you send an email to [email protected] and we will get back to you asap. I wish you luck for your future gameplay!
Great variety of games... Awesome payouts... Easy withdrawals... I love everything about this casino and the live chat people are polite as well.....
Hello CARASEAN, Thank you for taking the time to leave your positive feedback. It's really great to hear that you are happy with the experience here at LeoVegas. We do always strive to provide the best customer service possible and process withdrawals in a timely manner. We are constantly adding new games to the site, keep an eye out for these :) Thank you once again, we appreciate your time! I wish you all the best of luck on our casino!
I'm not sure why but my initial review was rejected so I'll try to repost. I started gambling with Leo Vegas (without any real verification process) but when it came time to withdraw my winnings they continuously kept asking me to re-upload documents they're already received and approved (I have the screen captures proving as much). This literally went on for weeks. I don't think they should be allowed to operate in Canada and will be filing a complaint with the Better Business Bureau in the hopes of making that happen.
Hello Nah, Thank you for taking the time to review our site! I'm sorry to hear of the situation you have experienced, we aim to provide the best possible service and I'm saddened to hear that this was not the case on this occasion. Here at LeoVegas, we do always look to process all withdrawals in a timely manner, but I would also like to remind you that payments can take between 2-5 business days due to the banks processing timescales. With regards to verification, we have very stringent laws and regulations that we must adhere to, I understand that this can be a frustrating process however it is something that we are compelled to complete. Unfortunately, due to GDPR, I do not have access to your account/details to take a look directly into your case for you. Should you still require assistance with your verification/withdrawal, I kindly ask that you send an email to [email protected] and we will get back to you asap. Thank you and I wish you a lovely weekend ahead!
The variety of game selection is great.
I heard of a good reputation, so i started to play at their platform.
Easy to deposit funds on the account and start playing instantly.
After depositing only 200€ asked to verify.
After uploading my docs, after 12 days no reaction. Contacted CS to finally be verified.
1 WD only possible at the time & it cannot be locked.
Despite their reputation, my experience has not been the most pleasant one. Hope you guys have more luck :)
Hello SUPERBLACK, Thank you for taking the time to leave your feedback. It's great to hear that you have enjoyed our selection of games, we have dedicated departments who ensure that our game selection is kept at its best! From our end, it is essential that we complete verification with our players at some stage throughout the gaming relationship. This procedure is not only there to ensure our customer's safety and security but is also demanded by our gaming license providers. Unfortunately, due to GDPR, I do not have access to your account/details to take a look directly into your case for you. In the case that you require assistance going forward, I kindly ask that you send an email to [email protected] and we will get back to you asap. I wish you all the best of luck moving forward.
Love how fast withdrawals are processed. The range of games is unrivaled by any other casino the bonuses are few and far between but that's fine because when you win there is no play through
Hi JUDEANN, Thanks a lot for your lovely feedback! I'm really pleased to hear that you are happy with our site and are pleased with our game selection! Our casino team works hard to ensure that our game selection is kept up to date! Make sure to check out our LeoVegas original game selection too :) I'm really grateful to hear your positive views. Please do let us know if there is anything that we can look to help with! I wish you lots of luck with your future gaming!
Good casino, (Mostly) very friendly and helpful Customer Service. A wide variety of games from different providers. Various payment options. The casino looks very good. CS is there 24/7.
Now I understand the low ratings here on Askgamblers.
Feedback on documents takes very long. I sent and resent and had to constantly contact CS for an update. I appreciate security, but at the same time I get the impression that its focus on security is used to stall one's winnings. I am now waiting for an answer to the simple question "Are my sent documents safe at your casino" now that I have self-excluded myself and will no longer play at LeoVegas.
Hello LEOVW45, Thanks for leaving your comments. It's great to hear that you are happy with our site for the most part. From our end, it is essential that we complete verification with our players at some stage throughout the gaming relationship. This procedure is not only there to ensure our customer's safety and security but is also demanded by our gaming license providers. I would like to assure you that any documents which are sent in would be held on secured servers in line with our license obligations. Due to GDPR, I do not have any access to your personal/account details in order to look into this for you but if you are still experiencing these issues then I would urge you to get in contact with the support team who will be more than happy to look into this on your behalf. I do hope that this is resolved as quickly as possible for you and I wish you all the best!
I've been playing on LeoVegas for a year now, any issues I have are easily and quickly resolved with customer service, I can play in my countries own currency as well (NZD), Review says it restricts New Zealand players but I've had no restrictions as far as I can tell, I can play majority of the slots on their website.
Only issues I've come across that bugs me (and it's a petty issue really) the promotions for 5 free spins they always give out I find to be a bit on the sad side, you don't really get a chance to "get in to" the slot with only 5 spins, would love to see 10,15 or 20 free spins given out instead of 5. But that's just my opinion. Sports betting promotions are lost on me as I don't bet on sports at all, but I am aware that EVERYONE on the site gets sent those promotions regardless.
Hello KICKN_NZ, Thank you for taking the time to leave your feedback. It's really nice to hear that you are a loyal player here at LeoVegas. We do always strive to provide quick withdrawals and our support staff undergo regular training to ensure that we are available to help whenever required. I have passed on your feedback about the 5 free spins to the relevant team to see if this is something that we can change in the future! I'm really grateful to hear your positive views. Please do let us know if there is anything that we can look to help with! Good luck with your future gaming!
After the dreaded verification is complete; this is a very enjoyable site. Customer service for the most part is top notch. I had serious issues getting verified and James from CS ( over the phone) helped me out big time, wish I found him at the beginning. And Toyah recently provided exceptional service via chat. If get the right person they will make sure your matter is dealt with.
The games are great and for the most part no issues.
Speedy payments with ewallet once verified.
Verification process is the hardest out there, it’s constant back and forth and if you don’t get the right person to help it feels like it will never end. Needless resending docs.
I had an issue with a game I triggered free spins on during regular play, that was over a week ago, and I still can’t load them. Service is a bit slower than I anticipated for this issue but they are apparently working on it.
Hello TTPEI, Thank you for taking the time to write your feedback. I'm really pleased to hear that you are enjoying the site and that you have had your documents verified. I would like to apologise for any inconvenience that the verification process has caused. From our end, it is essential that we complete verification with our players at some stage throughout the gaming relationship. This procedure is not only there to ensure our customer's safety and security but is also demanded by our gaming license providers. I'm sorry about any delay to get through to our dedicated customer support lions, we have been experiencing a record number of contacts recently which has caused a small delay, however, we are working tirelessly to get this resolved as quickly as possible. We are available 24/7 on LiveChat and you are more than welcome to contact us at any time. You have mentioned some issues with free spins and in this case, I would ask you to clear cookies and cache on your browser or try using another browser, e.g. Google chrome or safari. This should resolve any issues, however, don't hesitate to contact should you require any further assistance. I wish you a wonderful week ahead and hope that these suggestions solve your problem.
I love Leo, quick withdrawals, great customer service. Game selections are super awesome. Keep up the good work. I have been playing with Leo Vegas for a few years and they are the leading the way for online Casinos. I have tried others but none can compare. Trusted and fair!
Thank you!
Hi NADY11, Thanks for taking the time to comment! I'm really grateful to hear that you are a loyal customer here at LeoVegas and that you are enjoying our casino to the fullest! We do always strive to provide the best customer service possible and process withdrawals in a timely manner. We are constantly adding new games to the site, so be sure to keep an eye out for these :) I wish you all the best of luck!
I had an awesome experience through LeoVegas. The new player bonus' provided major winnings for myself & my account verification went very smoothly. I was surprised with how quickly my withdraw came through despite the warnings to Canadians!! LEOVEGAS all the way!
Hello MAKMONROE96, Thanks for taking the time to leave your comments! Firstly, congratulations on your winnings! I'm really pleased to hear that you have benefitted from the bonuses which we have offered! Should you require any further assistance in the future and our dedicated support lions will be more than happy to help! I wish you a lovely day and continued luck in the casino :)
Great casino, quick login and keeps good track of favorite games. Good supply of live casino tables as well. Easy to use sportbook also. Quick deposits with both cards and banks. No winnings yet so don't know about withdrawals though.
Hi HJALMARA, Thank you for taking the time to leave this honest review. It's really lovely to hear that you have had a good experience here at LeoVegas, we do always strive to provide quick withdrawals and our support staff undergo regular training to ensure that we are available to help whenever required. I'm really grateful to hear your positive views. Please do let us know if there is anything that we can look to help with! Good luck with your future gaming!
Canadians beware, you can play but trying to withdraw your winnings is a very long and tedious process if you are able to withdraw at all. Most Canadian banks will not accept a transfer from them. PayPal is not an option for withdrawal as well. I don’t think they should be able to operate in our country any longer
Hello ADVOCATE, Thank you for taking the time to leave us a review. I'm sorry to hear you have experienced some issues with your withdrawal, I understand how frustrating this must be, however this issue is from the banks side. Please note that it is detailed on the deposit/withdrawals page that there may be some issues with some banking providers. We offer a range of different payment methods including e-wallets and I would recommend to check with our Customer Support Department who can advise on all the methods available to you. I wish you all the very best going forward.
Is rely horrible i take withdrawal 24 off july my withdrawal still pending 3 days. Plenty emails i send, i have numerous life chat, they lie me about my withdraw to many different stories finally after 3 days pending withdrawal they return to my player account. i am again take withdrawal and ask them maybe they can approved more quickly because this is casino mistake and one off funny staff, her name is Joanne she told me terms and conditions i need to wait again 2 calendar day is really horrible.
Hello LINDA74, Thank you for your feedback. I'm sorry to hear that you have been experiencing some difficulties with your withdrawal. Unfortunately, due to GDPR, I do not have nay access to your personal/account details from here in order to check this for you. In the case that you still require assistance, I do kindly advise to contact our Customer Support Department who will be able to advise accordingly. Thank you and have a great day!
They have been my number 1 casino for many years. Good bonuses first 2 years. pretty fast cashouts. Nice site and many games. Chat always friendly and helpful
But the last 2 years they really just care about getting all your money. Please people. Do never register to this casino. They seem nice in the start. Give u nice bonuses and cashouts no problem. But when you start winning they dont give you bonuses anymore. And they even stop answering on mails if you ask them for extra help. This is just a good casino for streamers.
Please people never register! I get bonuses every week on another casino and they answer always on mail. Leo Vegas will never help you if you play too much of your money.
Hello ASHLEYOUT, Thank you for leaving us a review. I'm pleases to hear that you have been happy with our site over all, especially our Customer Support Department. With regards to bonuses I'm sorry to hear that you have not been as happy with these lately, please note that there are constantly changing, there are a variety of site wide promotions and also more tailored promotions. We have been experiencing a very high volume of contacts recently, thus resulting in a slightly longer waiting time for emails - this is something we are currently working on reducing, in the meantime for a more immediate response I would kindly advise to contact us via phone/live chat. Have a great week ahead!
I like the Numbers of Games and the withdraw Time. They want me to Write 150 characters or more but I cant say anything more positive about this Casino, its good but there are better Casinos out there.
The Games dont really work on my IPhone, I cant Play Games that Need to be played in Landscape Mode, dont know why this isnt working. Bonuses after the welcome Bonus are very rare and when u get an offer, read the conditions, because I got an 50% offer, it stands when u deposit 20€ u will get 10€ Bonus, but u have to wager the 20€ 35x First and then u get the 10€ on your Account, Not during the Wagering. If u search for a Casino that makes good Bonus offers, u have to find an other Casino.
Hello TWODOGSTAR, Thank you for taking the time to leave us a review. I'm pleased to hear that you are happy with the selection of games and speedy withdrawals! With regards to the games needing to be played in landscape mode, I would kindly advise to try this on a different device, in the case the issue persists after this then please do contact our Customer Support Department who will be able to speak to our Technical Team and advise you further. With the bonuses, as per our our bonus system and T&C unless otherwise stated, the deposit does have to be wagered in order to receive the bonus promotion. Each promotion will have their own T&C so please be sure to read over these before taking part in the promo. Thank you and have a great day!
The best online casino for me!
- Good deposit methods
- easy withdrawal system
- processing my withdrawals within 2-3 hours!!
- great game selection with so many providers
- great vip program and a lot of promotions for higher vip members like me!
- sports betting
Nothing really to tell for me. Didn't had any bad experience this far. And have been playing for 2.5 years.
All I can say are positive things. So in my opinion no negative things.
Hello JARDA169, Thank you for your review! I'm very pleased to hear that you have been happy with our casino and service thus far! We strive to provide the best service and mobile gaming experience possible, so I'm glad that we have been able to make this happen! Should you ever have any queries, please note that our Customer Support Team are available 24/7 and will be more than happy to assist you! Have a great day ahead!
Easily one of if not my favourite casino.
Withdrawals done in minutes, friendly staff, great vip program, fantastic bonuses, really nothing to complain about.
Only thing I can think of is to have more games available for Canadian players :)) other then that everything is working smoothly, keep up the good work.
Hello KAPTAIN308, Thank you for taking the time to leave us a review. I'm really pleased to hear that you have been pleased with our site and service thus far, we strive to provide the best possible service. With regards to the variety of games, we are constantly adding new games to our collection, so please do keep an eye out for these! Have a great evening!
Speed withdrawal
Nice chat agents
Live casino available
Always promotions
I can say that this casino is amazing and I´m playing always at this casino
Hey Kappy01, Thank you very much for taking the time to leave a review. I am very pleased to see that you have been happy with the service provided. We are continuously working on improving our service and its great to hear that this is proving to work for you! Should you require any further assistance please do not hesitate to let us know! Have a great day!
Great Customer Service
After your first withdrawal fast deposit into your account
Good Bonus Cards
Free Spins
Good with having you set up your limits
Dislike promotion if you deposit then they give you so many spins but then you must wager so much on top to get the spins or the money
Overall I like the LeoVegas Casino and it’s very transparent and fair with rule and requirements
Hi Amy May, Thank you for taking the time to leave a review. It is great to hear that you have enjoyed your time playing at LeoVegas. We strive to provide superior service and its great to hear we were successful in your case. With regards to your feedback on promotions, here at LeoVegas we take all feedback on board and use this as tool to help further improve our service in the future. Rest assured I will pass your feedback forward to the relevant teams. Have a lovely day
Decent odds, decent lay-out. Lots of bets and games
Costumer service is very slow. Often they don't response at all
Close to NO promotions, or very lame ones.
Something to win there for Leo.
Hi Sekiroooo, Thank you for taking the time to leave a review. I am glad to hear you were happy with the sportsbook section of our site!! I am disappointed to hear that you are dissatisfied with the service our agents offer. Our customer service staff are trained to the highest abilities and each one completes comprehensive training in both our casino and sportsbook as well as customer service skills We are experiencing very high volumes of contacts currently however our staff is highly trained and will look to serve each and every customer as quickly as they can. My sincere apologies for any negative experience that you have experienced with regards to this. I wish you all the very best for your future,
Terrific casino - I play a variety of online casinos, but this is my go-to one that I play all the time. They are very quick to reply to any issues you might have - their withdrawal is UNBELIEVABLY fast (once you are verified)- they have an excellent selection of games. Recommend without any negatives! I'm a Canadian player.
Hey Selkiem, Thank you very much for taking the time to leave a review. It is great to hear you have enjoyed your time playing at LeoVegas. We strive to provide superior customer service and fun environment to play and it's great to hear we have achieved this for you! I wish you all the very best for your future.
I am very impressed by this casino, in a really positive way.
- Withdrawel process is amazing.
So I had a nice run and made a withdrawel of 1100 euro and asked the live chat how long it should take to process my withdrawel. Within 3 minutes it was processed (I have an verified account). They process a withdrawel like it should be, fast and without any stalling tactics. I really love this casino.
- Huge range of slots and table games
- Professional Live support
- Mobile friendly
Based upon my experience I would definitely recommend playing at LeoVegas
Hi MRCASINO21, Thank you for taking the time to leave us a review. I'm very pleased to hear that you have been happy with our casino and services thus far. We strive to provide the best customer experience possible, and I'm happy to hear that has been the case for you. I wish you all the very best of luck going forward and please do not hesitate to contact our 24/7 customer support department should you ever require any further assistance. Have a great weekend!
Huge selection of slots and live games
Live support with knowlegde
Insane fast payouts
Mobile friendly casino
I would definitely recommend playing at LeoVegas.
Had a isssue with a withdrawel that was not received, I had to wait 5 days to before they could investigate the withdrawel. Which I thought it appeared something went wrongs with the withdrawel. Once they found out I got the money very quick. I would advise them to investigate after 2 days. 9 of 10 payments are processed within max 2 days, especially in the Netherlands.
Hi PLAYERZ, Thank you for taking the time to leave us a review! I've very pleased to hear that you have been happy with the casino and service over all! I'm sorry to hear that you experienced a slight issue with your withdrawal. As the payments are international, I'm afraid we do have to wait the full 5 days until the payment provider can investigate any withdrawals as the funds may still be in transit. Nevertheless, I'm glad to hear this was resolved swiftly once the issue was picked up. I wish you all the very best going forward! Have a great weekend ahead!
Being an Austrian player and playing at LeoVegas Casino is great for me. It has a wide variety of gaming providers and slots as well, also the bonuses are great. I had no issues with the support either, they were super nice to me and helpful. Thumbs up LeoVegas.
I have nothing that I can say I dislike about LeoVegas.
Hello KKOX, Thank you for taking the time to leave us a review. I'm very pleased to hear that you are happy with the casino as a whole. We endeavour to provide the best mobile gaming experience and provide a great customer service. I wish you the best of luck going forward! Have a great day!
The site looks great and alot of games to choose from!!
I finally did win something big and ofc wanted to withdraw it but I couldn’t because I had to verify my account. That was no problem I did send them everything they wanted and it says on their site that it takes under 24h to verify. 1 week later and still can’t withdraw anything because verification is not ready yet and ofc I am a gambler so I have lost a lot of the winnings already :( Loosing is ok its a part of gambling but this feels like a scam to get their money back
Hi GreenGambler, Thank you very much for taking the time to leave a review. I am very sorry to hear that you have not been satisfied with our verification process. We do our very best to ensure that your documents are reviewed as soon as possible. This can sometimes take some time due to the volume of contacts received, Should you wish to get your documents fast-tracked you can contact our support team via chat/phone and they can push the documents to our verifications team to be reviewed straight away. I hope that provided you with some further clarity. Have a great day!
Game selection is great !!!!!!! Most of the games loaded. :/
Verification process is very bad, incompetent employees. Sent picture of my ID front, back, copy of bill, Visa (even though I use 3rd party instdebit for deposit) and my DNA (JOKING..just about DNA though). Got verifying email saying 24 hours waited a week and no verification. I deposited 450 without any bonus very fun games wanted to play more but asked why verification was taking so long. Response was lackluster to say the best then they asked for more info saying scans are not permitted to be used. I say WTF?? I have to send you my original ID so it's even easier to steal my identity seriously....already gave you everything you asked for. Don't bother not worth your time unless you want to throw your money away without a chance of withdrawal. Sad though I would have loved this site.
Hi VB1972, Thank you for taking the time to leave this review. Firstly, I'm sorry to hear that you are unhappy with the verification process. This is certainly not how we wish our customers to view our verification process. Here at LeoVegas, we do require documentation to be provided by each and every player at some point throughout their casino relationship, this procedure is not only there to ensure our customer's safety and security but is also demanded by our gaming license provider MGA & UKGC. If we are not strict with our security policies and procedures then problems can arise and we would be held accountable My sincere apologies for any negative experience that you have experienced with regards to this. I wish you all the very best for your future,
Great all around. I can't blame a casino for my losses, but I can praise them for my Wins. Never had any serious issues as of yet. Support has always been understanding and very helpful. They have a huge selection of slots that run pretty well server wise so lag is never an issue.
Professional design and easy to navigate. Fair bonuses and free spin offers are pretty frequent. No withdrawal issues, always paid on time.
All around it's pretty much what I want in an online casino.
I know it's out of their control, but being in Canada many great brands have restricted (or other) their licenses for my Country, such as BTG ELK NETENT BLUEPRINT. Some of which i was enjoying until they just vanish. Not really an issue, just a bit of a downer haha.
Hi DillFly2000, Thanks for taking the time to leave a review. I am very happy to hear that you have enjoyed playing here at LeoVegas!! It is great to hear that you have not had any issues and we hope to keep it this way. With regards to the restrictions in Canada, as you mentioned this is unfortunately out of our control, however rest assured there are lots of other providers for you to enjoy!! Have a lovely day
I have been playing on online casinos for couple years now, and this is one of the best. Withdrawal process is pretty painless and good customer service.
I know LeoVegas is one of the most highly rated, and suppose to be most secure and fair, which I believed up until now. I spend a lot of money on this casino and finally won a bunch of money March 4th. I have played every day and evening since then, it is now March 16th. And have not won a cent!! That is 12 days straight of completely eating my money. Over $30000 to be exact! It is as though I am being penalized for cashing out and been put on a naughty list! And as I said before I have been playing for years now, and this is not just a string of bad luck, I have played enough to know they have to pay out or give me something just to keep me going atleast, I play every day and this is not right!!!
Hello BOOTS15! Thank you for taking the time to leave us a review. I'm happy to hear that you enjoy our site and customer service - we strive to provide the best possible service for our players. I'm sorry to hear you have not been having the best of luck recently, I'm afraid there is no guarantee when gambling. Please note that all games are run on random number generators, making each and every outcome random, which is something we have no control over. I wish you the best of luck going forward!
Lots of games, polite customer service, fast withdraw and fun cool site layout.
Only thing I dislike is the lack of slots bonuses, you can deposit a 100 a week and still be declined a free bonus, and the bonuses that do get handed out are very small usually 2 to 3 spins, all other sites I play on have a lot more bonuses I'm not sure how LeoVegas compensates for this? perhaps the easy navigation on the site, either way, more slots bonus would be great.
Hello GEMXZZ77, Thank you for taking the time to leave us a review. I'm happy to hear that you have been satisfied with our site overall and are enjoying the games and service provided. With regards to bonuses, we do regularly send out bonus and free spins promotions via email/sms and also have the promotion page on site. I wish you the best of luck in the casino!
Variety of games but most of them are high variance low payout games with high groups of dead spins. Never felt like any tangible way to win any of the games
Low payouts. Poor customer service. Verification process unlike any other casino where you almost need to provide them with blood sample and your first born child so they can finally send you the money. Waited a month almost and there was always a problem with something somewhere. Anybody who says fast withdrawals is high or something because as many players have said that is not the case
Hello HAPPYJOLLY, Thank you for taking the time to leave us a review. I'm sorry to hear that you have not been happy with the verification procedure and support provided. I understand this is frustrating and can sometimes be a lengthy procedure. The reason for requesting these documents, is due to licence regulations. Once the account is verified this does generally allow for a faster withdrawal process. I'm glad to hear that you have been happy with the variety of games available, with regards to the outcomes this is something that is completely random as all games are run on random number generators. Unfortunately, there is never any guarantee when gambling. I wish you all the best going forward!
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Does not withdraw to most Canadian banks. After winning over 2,000 $ I have no way to withdraw my funds... they do not tell you that anywhere until you try a withdrawal. So after spending a ton of money now to find out it was all for nothing. Seems like a scam site to me. I have never had a problem with other casinos I have played at for years.