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LeoVegas Casino offers many slots, table, and live casino games that you can easily search through and find your favourite titles. The casino has three major licences and is available to players from Sweden and Ontario.
Navigation is simple, and you can access everything from the side menu. You can also select your language, check welcome offers and promotions, or contact support.
- Three online gambling licences
- Live chat open 24/7
- Different responsible gambling tools available
- Bonuses only offered in several countries
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19+. T&C Apply. Play Responsibly
LeoVegas Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About LeoVegas Casino
LeoVegas Casino is an online casino with gambling licences from the Malta Gaming Authority, Swedish Gambling Authority, and Alcohol and Gaming Commission of Ontario. It has been active since 2012, making it one of the older online casinos.
It has adapted over the years to provide its players with the ultimate gaming experience. The casino is available on mobile and desktop, so you can enjoy your favourite games from the comfort of your home or on the go.
Before registering at LeoVegas Casino, we recommend you read our online casino review to get a complete picture of what the operator offers its players.
- E-Wallets 0-24 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at LeoVegas Casino
The casino provides a wide range of deposit methods, not all of which can be used for withdrawal. Still, you can choose credit and debit cards and e-wallets. You can see all payment methods in our Payments tab, but what’s available depends on your country.
All withdrawals from your account must be processed within five business days, but the casino aims to process requests within 24 hours. For example, the minimum stake accepted at the Canadian casino is $0.10, while the maximum is $50,000.
Because LeoVegas Casino has several different licences, the payment methods, deposit, and withdrawal limits are different for the countries where it is active, so it’s best to check them when you register.
Games at LeoVegas Casino
LeoVegas Casino offers over 1,500 online slots in combination with table and live casino games. The slots are organised in different categories so that you can choose classic releases, progressive jackpot slots, featured or top games. Go with casino recommendations or search for the specific games and providers in the search bar.
The selection of table games will not leave you listless. Demonstrate your skill by playing different versions of poker, blackjack, baccarat, or roulette. Bingo fans will love this online casino, as several releases of the iconic game are available to members.
If you ever get bored or decide to switch things up, enter the live casino lobby or try one of the LeoVegas Originals. You can try games on the website without having to register.
LeoVegas Casino’s Commitment to Responsible Gambling
LeoVegas Casino has many responsible gambling features that protect players from any gambling harm. Players can do a self-assessment test to determine if they’re having gambling problems. The test is anonymous, and you can discuss the results with the casino staff who specialise in helping players stay safe.
Also, you can set the deposit, loss, session and wagering limit within your account. Meanwhile, the time alerts help you keep track of time, while player history keeps track of all your bets, providing you with a realistic picture of your gambling habits.
Players can choose to cool off or self-exclude. You must be logged into your account to access all the responsible gambling features. LeoVegas Casino proves its commitment to player safety.
Customer Support at LeoVegas Casino
You can contact LeoVegas Casino in several ways. When you open support, you can access the casino’s help centre, contact them via live chat or email them.
Live chat is open 24/7, so there will always be someone to answer your questions. To start the live chat, enter your email address and your name.
We tested their features, and the agents were helpful and supportive. However, as an unregistered user, you must go through the chatbot, which can be quite “persistent.”
Complaints
Read the complaints other players have left for LeoVegas Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Games working fine. Deposit working. Withdrawal I don't know because never get one. Hard to get positive comments. E-mails don't answer... Like never. Chat is very slow(1h)waiting time many times.
Bonuses. I have made 96 deposits and not even one withdrawal. Lost 2400euros not the biggest money I know but All cant play big deposits. So and still they haven't given me even 20e bonus for my losses. Chat always says no bonus today. Every time same answer. Why they are so cheap!! Never get even 25e goodwill bonus money.
Hello EELISBOY, Thank you for taking the time to leave this review. It's great to hear that you enjoyed playing and hopefully continue to enjoy playing here at LeoVegas. And sad to hear that you have been unhappy with our bonuses and service. We always strive to provide valuable service, and our support staff undergo regular training to ensure we are available to help when needed. Unfortunately, due to GDPR, I do not have access to your account/details to take a look directly into your case for you. Should you still require assistance with your issue, I kindly ask that you contact our dedicated customer support team. Thank you and I wish you a lovely day!
Fast withdrawals through Brite (almost instant). They have Merkur games in their selection and the games run well on their platform. Leovegas jackpot game is a nice extra bet.
Customer support chat is almost always offline. They should hire more staff.
They really don't care about players. I had to download my information so I can have facts when I tell you this. In the past year (2020) I deposited ~27000 euros and withdrew ~19000 euros. When I asked for a bonus on my birthday they gave me 15 spins to starburst at 0,10 euros spin. Really??? I make 100-300 eur deposits at a time and average loss for a month is 580 euros. Is this the best you can give me?? I'm very disappointed! I would like to add that you can ask for cashback from live chat which they very rarely give.
Hello WMS, Thank you for taking the time to leave this review. It's great to hear that you find fast and easy our withdrawal process and enjoyed playing and hopefully continue to enjoy playing here at LeoVegas. And sad to hear that you have been unhappy with our bonus overall. Unfortunately, due to GDPR, I do not have access to your account/details to take a look directly into your case for you. Should you still require assistance with your issue, I kindly ask that you contact our dedicated customer support team. Thank you and I wish you a lovely day!
Leovegas is a good casino the verify was very fast (1day) and the withdraw are one of the fastest you must only write live chat than you get the money a lot of slots...
one of the baddest vlp programm when you ask for a bonus you only get 10 spins on starburst or 10€ (level 32) and on sport betting they have a lot of limits (
Hello ATTI38, Thank you for taking the time to leave this review. It's great to hear that you find fast and easy our verification system and enjoyed playing and hopefully continue to enjoy playing here at LeoVegas. And sad to hear that you have been unhappy with our bonus overall. Unfortunately, due to GDPR, I do not have access to your account/details to take a look directly into your case for you. Should you still require assistance with your issue, I kindly ask that you contact our dedicated customer support team. Thank you and I wish you a lovely day!
I have been a long time customer at leovegas, and one of the main reasons I made an account there in the first place was that they had good bonuses, good support and fast payments. The mobile experience is pretty good, and I really like the feature of playing two games at the same time. Uploading documents has always been very smooth for me.
Seems that payments are not great for Norway anymore, but all in all it is a very good site. It is hard to find anything really negative with this site to be honest, except the struggles with payments.
Hello Spinner, Thank you for taking the time to leave this review. I'm saddened to hear that you have been facing the issues with our payment methods. I would like to take the time to assure you that we always strive to provide easy, secure and fast payment methods, and our support staff undergo regular training to ensure we are available to help when needed. And I am glad to hear that you enjoyed and hopefully continue to enjoy playing here at LeoVegas. Please let us know if there is anything we can look forward to helping!
Account verification process is super painful. Several times they declined documentation that precisely matched their requests, which they only accepted once I had to engage support staff with the issue to help process a withdrawal.
When it comes to uploading documents for account verification, most of their options for the files they wanted did not let me upload the file. Again I had to contact support staff to get the direct upload links to do this, as the website kept redirecting me away from uploading files, so it is clearly bugged.
The withdrawal process was also bugged; after two deposits in Euros I wished to make a withdrawal in Euros. Trying to add my Revolut Euro account did not succeed, as it was originally registered in the UK and they likely assumed it was a GBP account, despite this being the same account and debit card that I made the deposits from. How on earth in 2020 issues like this occur I do not know.
Avoid like the plague, the game selection is not so great (about 140 titles) and the fullscreen option actually shrinks them a little.
Hi Bob, Thank you for taking the time to leave this review. I'm saddened to hear about your views of our casino. I would like to take the time to assure you that LeoVegas is a highly regulated and legitimately run business. Requesting documentation from our players is essential and is in line with our T&C's. This procedure is not only there to ensure our customer's safety and security but is also demanded by our gaming license provider. If we are not strict with our security policies and procedures then problems can arise and we would be held accountable. We have various rules and regulations that we must adhere to, thus meaning at times we do need to request particular documents. Due to GDPR, I do not have any access to your personal/account details in order to look into this for you but if you are still experiencing these issues then I would urge you to get in contact with the support team who will be more than happy to look into this on your behalf. I do hope that this is resolved as quickly as possible for you and I wish you all the best!
I come into this review yet to experience everything from LeoVegas, so the depth of my insight isn't the deepest. I am new and haven't cashed out yet ... only cancelling a cashout after 2-3 days to continue playing after withdraw wasn't fast enough to beat my poor decision making when it comes to gambling to the finish line.
I wanted to say that I've played all over the place, and after not spending much time at LeoVegas I quickly felt that their systems were very LEGIT and that they provided an HONEST service. I Initially turned 100 into 500. Wanted to withdraw but cancelled few days later after losing aprox 1,000 at other casinos and turned that 500 into 1800 in one sitting of 'Wolfs Gold' growing. My bets from 1.50-6.25 per spin feeling like I clawed my way back. I then had an urge to want to play the bonus game in 'Book of Dead'. At which point spins around $20 seen the balance gp from 1,800 to $0 without seeing the 3 book bonus once or big wins.
Thru all this I felt that LeoVegas had a legitimate system and provided me a great service.
More personalized & interactive interface, easier to access customer service.
Member orientated promotions encouraging existing players to feel treated better than elsewhere.
Hello INSIGHTFULPOSITIVITY, Thank you for taking the time to leave this review. It is great to hear that you have enjoyed and hopefully will continue to enjoy playing here at LeoVegas. Our support staff undergoes regular training to ensure that we are available to help whenever required. You are always welcome to get in contact with our lovely support team whenever you have any queries. I wish you a lovely day!
I tried to reach customer support by chat and email. Chat support was not available at the time I was available. It was not able to give me the support I needed. Email support did not answer after 2 attempts.
Hello ERIC L. Thank you for taking the time to leave this review. I'm sorry to hear of the situation you have experienced, we aim to provide the best possible service and I'm saddened to hear that this was not the case on this occasion. Unfortunately, due to GDPR, I do not have access to your account/details to take a look directly into your case for you. Should you still require assistance, I kindly ask that you kindly contact our dedicated support team and we will get back to you asap. Thank you and I wish you a lovely day!
One of the best sites for
Slot choice and generally gets the newest games first. Fairly quick payouts usually within a couple of days to my bank which is better than most. Now has the non reversal rule in place which is very good.
Have been a member for years and never given any free spins/bonuses for loyalty. In fact there are rarely any bonuses on offer other than for sports which I'm never interested in betting on.
Would rate higher if more bonuses on offer.
Hello VP79, Thank you for taking the time to leave this review. Thank you for taking the time to leave your positive comments. It is great to hear that you have enjoyed and hopefully will continue to enjoy playing here at LeoVegas. With regards to our bonus program, we have a promotions team that regularly send out offers to our customers, free spins, and bonuses via SMS and email. We also have the Promotions page of the website too which is open for all customers to use. We are frequently updating this so please take a look when you have a moment. It is not often that support agents get the chance to hand out a bonus, although it is nice for them when they can so please don't be disheartened if they are unable to comply with your request at the time. It isn't personal and we do appreciate your loyalty at LeoVegas. I wish you a nice day.
Simple to use and very easy to deposit money into their site as have been verified immediately on registration and by sending bank card and driving licence photos
I opened an account at the start of June. I have a number of other online accounts and have been around for a long time! :-)
My account has been fully verified - immediately and then by sending id (address and bank card)
I have made 5 to 6 deposits and played using no bonuses- I lost money and did not withdraw
I have then made 2 withdrawals - one was paid (£3.5K after deposit of £3k)
I made a w/d for £4k this Tues 23 June after a deposit on the same day for £3k
They have confirmed that this w/d has not been processed
They have asked for additional docs which I sent immediately on wed and additional info which I have returned immediately on Saturday 27th June
They have now said this may now take 7-10 working days to review DUE TO COVID 19!
My issue is not that they need to check on customers spend but the delay in doing this due to their issues with COVID 19 - there is no communication on their site about this
Also here is no UK telephone to talk to someone. I am effectively paying for their admin delays. If they are struggling then surely they should limit new player take on? I have asked for someone to call me but no-one has.
I am trying to get through to Mark Good their UK director and Alison Costello their CFO but it is proving very difficult
Hello LASPLAYER, Thank you for taking the time to leave your feedback. Although I acknowledge that the verification process can sometimes be a bit frustrating, this is unfortunately beyond our control. We have very strict rules and regulations that we have to abide by, and this includes verification of each player's account. Due to GDPR, I do not have any access to your personal/account details in order to look into this for you, however, I kindly advise that you contact our Customer Support Department and they will be able to assist you accordingly with this. Thank you for your time and I wish you a good weekend ahead!
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Leovegas is my ultimately favorite online casino! I play it all the time!. They have fast withdrawal times. Friendly and helpful customer service! And such a huge selection of games!
That is always updating! I love there "game of the week" feature!! I'm not sure what my favorite part is tho. I play the live casino and bingo and the slots! Just all around love the whole site! I nominate leovegas 100%