AskGamblers Quick Overview
Editor’s View
LeoVegas Casino offers many slots, table, and live casino games that you can easily search through and find your favourite titles. The casino has three major licences and is available to players from Sweden and Ontario.
Navigation is simple, and you can access everything from the side menu. You can also select your language, check welcome offers and promotions, or contact support.
- Three online gambling licences
- Live chat open 24/7
- Different responsible gambling tools available
- Bonuses only offered in several countries
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
19+. T&C Apply. Play Responsibly
LeoVegas Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About LeoVegas Casino
LeoVegas Casino is an online casino with gambling licences from the Malta Gaming Authority, Swedish Gambling Authority, and Alcohol and Gaming Commission of Ontario. It has been active since 2012, making it one of the older online casinos.
It has adapted over the years to provide its players with the ultimate gaming experience. The casino is available on mobile and desktop, so you can enjoy your favourite games from the comfort of your home or on the go.
Before registering at LeoVegas Casino, we recommend you read our online casino review to get a complete picture of what the operator offers its players.
- E-Wallets 0-24 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at LeoVegas Casino
The casino provides a wide range of deposit methods, not all of which can be used for withdrawal. Still, you can choose credit and debit cards and e-wallets. You can see all payment methods in our Payments tab, but what’s available depends on your country.
All withdrawals from your account must be processed within five business days, but the casino aims to process requests within 24 hours. For example, the minimum stake accepted at the Canadian casino is $0.10, while the maximum is $50,000.
Because LeoVegas Casino has several different licences, the payment methods, deposit, and withdrawal limits are different for the countries where it is active, so it’s best to check them when you register.
Games at LeoVegas Casino
LeoVegas Casino offers over 1,500 online slots in combination with table and live casino games. The slots are organised in different categories so that you can choose classic releases, progressive jackpot slots, featured or top games. Go with casino recommendations or search for the specific games and providers in the search bar.
The selection of table games will not leave you listless. Demonstrate your skill by playing different versions of poker, blackjack, baccarat, or roulette. Bingo fans will love this online casino, as several releases of the iconic game are available to members.
If you ever get bored or decide to switch things up, enter the live casino lobby or try one of the LeoVegas Originals. You can try games on the website without having to register.
LeoVegas Casino’s Commitment to Responsible Gambling
LeoVegas Casino has many responsible gambling features that protect players from any gambling harm. Players can do a self-assessment test to determine if they’re having gambling problems. The test is anonymous, and you can discuss the results with the casino staff who specialise in helping players stay safe.
Also, you can set the deposit, loss, session and wagering limit within your account. Meanwhile, the time alerts help you keep track of time, while player history keeps track of all your bets, providing you with a realistic picture of your gambling habits.
Players can choose to cool off or self-exclude. You must be logged into your account to access all the responsible gambling features. LeoVegas Casino proves its commitment to player safety.
Customer Support at LeoVegas Casino
You can contact LeoVegas Casino in several ways. When you open support, you can access the casino’s help centre, contact them via live chat or email them.
Live chat is open 24/7, so there will always be someone to answer your questions. To start the live chat, enter your email address and your name.
We tested their features, and the agents were helpful and supportive. However, as an unregistered user, you must go through the chatbot, which can be quite “persistent.”
Complaints
Read the complaints other players have left for LeoVegas Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Arigold, I am more than happy to look into this for you. I have contacted you via a private message. Kind Regards.
Guys, this is no lie. I just deposited $60 and won the Jackpot of $3600. No lie, this Casino, hands down beats all the other casinos. Not just because of this win, but in general, their payouts seem a lot more in our favour.
Their staff are 24/7, always prompt and courteous and always try their best to help you with whatever it is you need help with. Like all casinos, once past the first security scan process ( which is a pain in the a**), Leovegas......is on top of the game.
Hi Stephen P. Thanks so much for the positive review. Congratulations on the win! We love to hear when our players have great experiences with us, not just big wins! All the best!
The most fair bonus policy of all casinos: you start playing with your own money first and bonus wagering requirements apply only when you actually start using bonus money in case you lost your deposit. That totally makes sense unlike other casinos which trap your money even if there was no need to use bonus funds.
Website and mobile app is easy, clear and not overloaded with loads of unnecessary stuff (which makes another huge positive difference comparing to others). Great support in chat. Most of deposit promotions are straightforward and "what you see is what you get" without that mess like "make million spins on that slot after making 3 deposit during full moon to get one more additional £0.10 worth spin on a cold day in hell and enjoy your bonus 7 days after requirement completed* (*if you were good boy this year)". "LeoVegas" is #1 on my list, perfect example of "less is more".
No significant negative sides so far, but there should be a menu for personal promos, available bonus options should be visible in cashier when making deposit and pop-up message should appear when you log-in reminding of free spins available, especially if they are credited next day, it's easy to forget, I missed them many times.
Leaderboards promos should have more of equality factor (does someone really need that another gadget if he's able to spin the price of dozens gadgets to be on top of leaderboard?) and recreational players are completely left out.
LeoVegas have a really good bonus offer and selection of games, plenty to choose from in terms of slots. I can't get enough of the LeoVegas Party Blackjack though, it's so much fun, even just to watch. Haven't gone through a withdrawal yet as I have been unlucky but we'll see, they seem very trustworthy. Mobile app is pretty cool as well!
The site looks very small when looking at games, it is not wide enough. The size when playing the games is good though.
I am really sorry for the double review but this is ridiculous.
This casino is in a league of it's own!!!
My withdrawals are processed within 15 minutes after contacting support via chat.
Deposits are easy.
My RTP is way over 100%
Best games selection around.
Most honest casino
Support via chat, email and phone is flawless. From Nicholas to Claire to all of them!!
It really pisses me off that people constantly leave 1 star rating here!!!!
Ask gamblers please don't erase this one. Please. It's not right to have these guys bashed cause a player loses fair And square.
Only bad thing is PUFFIN does not work. Everything else is perfect!!!!
One place definitely to AVOID at ALL cost.
Try to make a withdraw and you will get hit with so many ridiculous requirements. For example you need to provide them with a picture of your Bank "LOGO" with your account information including the account number. A bank LOGO lol WTF. It has been over 2 weeks of going back and forth.
They hope you give up, reverse the withdraw and gamble it all away. Terrible, stay far far far away from this place.
Hi Haz55555, I do apologise for the inconvenience. Please understand that their are strict rules that we need to abide by with regards to verification. These rules are put in place by our licence provider and are quite standard across the industry. We certainly understand the hassle it may cause, however these are in place to ensure a fair and safe environment for everyone involved. Kind Regards.
The positive side they do not have any glitches with their games.
Terrible customer service and very difficult to make a withdrawal, 10 days later and still waiting for my money.
Hi Sosporty, I am more than happy to look into this for you. I have contacted you via a private message. Kind Regards.
I think LeoVegas WAS one of my top 3 favourite online casinos. I tried so many online casinos during the time and was in love with LeoVegas because of the professional and interesting layout, VERY mobile friendly, easy to cash out, easy to check almost everything (including the wagering requirement progress) without having to contact the live support again and again. Customers service at the beginning were very supportive, very happy with that.
I would have give 10 stars (or even more if it's possible) for LeoVegas if they didn't disappoint me. I had another account by mistake and I don't have to explain the long story as they did not even care to know why. Had winning, I forfeited the bonus!! (please note that), and withdrew. Within few days I got email saying they had to void all those winnings (and my deposit!!) without asking my reason why I got 2 accounts. With a big name you have (as I know LeoVegas from TV advertisement actually), I thought your system would be smart enough to filter people who register. All information I input were correct. Some people might have too many accounts here and there that sometimes they don't even remember if they have opened account with you or not.
You let these people register, you let them deposit (can you imagine if they deposit big amount of money), and if they don't win you'll probably let them deposit again and again and again, until if they win they come to you and there when you say you notice about it. Should I call it a trap?? There's no even goodwill gesture from you to talk about it. Instead, your representative says that it's final decision. Excuse me?? Anyway.... You need to do something about your system, really... (unless it's done on that purpose of trapping).
Hi Listrix. I have contacted you via a private message to request information so I may look into this for you in more detail. Being one of your top 3 casinos is a massive compliment and if anything can be done for us to get back to your top 3 I will do what I can. Thanks and have a great day!
Loads of games
Easy to navigate, extremely fast withdrawals had winnings paid back into my bank after 2 hours and really good customer support very friendly.
Ok so I thought I would do another review, In all honesty this is a great site, very fast payouts and has all the best slots and games around. My only fault with them is the loyalty it's virtually non existent which I do find frustrating Iv deposited well over £400 in the last 3 weeks and I'm on level 27 but all I've had is a total of 30 spins which I've won pence on. To me that is kinda poor and the only time you get anything is if you deposit £30-£50 a time which is quiet a lot for small depositors it would be nice to see my loyal customer have better perks.
Aside from that it's a great slot site and every thing is very straight forward and simple which is a plus
The site can get expensive though as I've come to experience so stay with in your means.
Opened an account and played for the first time yesterday - lodged €550 with no problem and more importantly withdrew €600 with minimal effort - requested documents were recent bill, passport etc. I found the online customer support excellent. Dealt with Nicholas - friendly and efficient - I liked the fact that when i made contact in relation to the pending withdrawal and told they required some documents which I would have to email,Nicholas the customer service agent said to request him personally on my return which made the whole thing much easier rather than explaining everything again to another rep. Once I emailed the docs my withdrawal was processed in around 5 mins.
I realize I didn't win much but I found the play good with excellent choice. I didn't receive any bonus for my deposits but I am not to bothered by that as I don't like the wagering requirements before you can make a withdrawal.
Overall an excellent experience - good customer care with prompt withdrawal - I will be back for sure - Don't understand all the negative reviews on here certainly not my experience.
None to mention - apart from not receiving my bonus for deposits - As long as I receive my funds I will be back
Hi Inthemix! Thank you very much for your review, it is very much appreciated. Please be advised that our Customer Support Agents are available 24/7 and will be happy to look into your Deposit Bonuses and have everything straightened out. In the meantime, best of luck in the casino, Inthemix!
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
Have been playing here for quite some time now, the slots run smooth and the choice of games is great. Even the payout process is very fast.
Worst Customer Service experience ever....
I got a phone call from Leovegas customer service, asking how I like the website and if I have suggestions what to do better... Sadly I had just a minute to spare and just said everything is fine for the moment... They informed me that I got a special 100% bonus for this weekend if I deposit and we finished the call, shortly after the call I got a message on my phone, telling me again about the 100% bonus. Because of the Bonus I thought okay, I am gonna try my luck again and deposit.
Instead of the 100% Bonus I just received 50%but I thought its not a problem, the Customer Service (which is supposed to be 24/7) should be able to fix my "problem" easily in a few minutes.
Well 27 hours and 3 Messages later they still seem to give a f*** about it and have not answered once! So far I was really happy with LeoVegas but more than 1 day response time for a "24/7" Customer Service is just ridiculous and unprofessional, especially regarding problems including Money... Didnt expect such a behavior from this Casino at all.