Kong Casino UK

Payment Information and Options at Kong Casino UK

The casino supports a few payment methods, including PayPal, Skrill and Neteller. The only currency available is GBP, and you can add up to three payment cards to your account. The minimum deposit is £10, but for casino bonuses, including the Mega Reel, you need to deposit at least £20. 

Before you can withdraw, you must complete the verification process. The casino will ask for documents to verify your identity. You can go to My Account and Account Details to see your verification status, which shows you what you must send. The casino can take up to three working days to approve your documents.

Once this is complete, you can request a withdrawal which will go into a 72 hour pending period. You should then see the funds in your account within 1-3 working days. All withdrawals are subject to a £2.50 fee. You can request a withdrawal on a mobile device, but Pay by Mobile is not supported for withdrawals. 

Games at Kong Casino UK

When you enter the games lobby you’ll be greeted with a selection of casino games from well known providers. There isn't an option to list these, but we have included our own list in the tabs above.

You’ll be able to enjoy lots of online slots, which you can sort into alphabetical order. You’ll also be able to save your favourite games to find them quicker every time you log in. There is a search engine, so you can search for your favourite games. 

The casino also has a selection of table games, video poker. scratchcards and bingo. Whether you like card games, roulette or other variations, you can use the menus to jump to any game.

There’s also a small selection of live casino games. You’ll be able to enter the rooms with the live dealers and bet against other real players.  

Kong Casino UK’s Commitment to Responsible Gambling

Playing at a pace that suits you is best, but if you’re struggling, the casino has responsible gambling measures in place. You can access tools from your account to set deposit limits. 

If you’re concerned about your gambling, you can contact the casino to exclude yourself from the games. You can do this by logging into your account and using the online tools, or you can email the casino and ask them to activate the exclusion. The minimum you can exclude yourself for is 6 months.

If you want something shorter, you can ask the casino to take a break for a minimum of 24 hours up to 6 weeks. Your account will automatically be available for play once the period has ended. 

If you are considering a self-exclusion, you may also want to register with GAMSTOP. The casino has more information about this on their website. 

Customer Support at Kong Casino UK

If you need help, you can contact the casino but unfortunately there is no live chat. However, you will see what looks like a live chat feature. You’ll be taken to a support form and you can enter your information, questions and concerns. 

The casino will reply to the email that you entered, and they aim to reply within two business days. Considering this is quite a long time to receive a reply, it may also be worth checking the FAQs in the meantime.