JungliWIN Casino Complaints

I have raised several times withdrawal request firstly by Paytm wallet.

They sent me email then cancel the amount then imps bank transfer. I entered my bank account details, they approved again cancel sending me emails to use crypto currency.

I have submitted my verified crypto wallet address, they again after approved cancel it.

I really don't understand is this casino is legit or just playing with customer trust..

On 6th may I deposited 10k inr, on 7th may I placed withdrawal of 7611 and immediately it was cancelled and told me to try with another method but I only got one method available Indian net banking even though I deposit with upi I did not able to withdraw through it. I placed withdraw with Indian net banking on 9th may and its showing approved from that day but still I didn't get any funds their timing for withdraw is within 72 hours. When I contact them they always say we are working on it we will update you through email, sometimes they block me on live chat, I have no hope left from them, it looks like they stole my hard earned money, plz help me.

I created an account on 11th March and deposited ₹800 on 11th March and then deposited ₹600 on 16th March. I won some money and then withdrew Rs 9510 and got an email for document verification. I tried 4 times for document verification.

But my document got declined every time, after that when I talked through chat, it was said that I have sent it to the team and the reply will come on email.

Email came, account suspended, there was no reason to block it, please recover my refund amount

I have 1343 euro I want to withdraw from Jungliwin. The money came back to my betting balance when I tried.

When I ask in the chat what's wrong they tell me to contact my personal manager which I do! But no answer for weeks now! And when I go back to chat they say the same thing again; contact manager! They also said they forward my issue to the manager and he would help me. But no! Nothing happens. And this is so many times now. Gosh, I hate those casinos.

Attached is my last chat and my account where you can see the 1343 euro.

Dear Askgamblers,

On 7th of March, after I fully verified my account, I requested for a withdrawal of my funds (1049 PLN).

Unfortunately, till now I didnt receive my money. Every day on their live chat they inform me that my case is processing by relevant department, there are some technical problems and I will be contacted via e-mail (I can provide you with the screenshots of the sample conversations with Junglewin live char via e-mail because I do not know why when I try to upload it here there is an upload error).

I would like to kindly ask you for your help.

Regards, Łukasz

I made my second deposit of 200 € on 5.1.2024 and received a 100 € free bet.

I placed the 100 € free bet on a match that was played on 6.1.2024 with 3.4 odds. The free bet won.

When I checked my account the next day, I noticed that the free bet winnings (240 €) were not added to my account balance. Also, the bet was still under Open bets although it said in the bet details that the bet status is won. I asked about the matter from their live chat on 7.1. and they sent it to their relevant department saying that I should get my winnings soon. I patiently waited over a week, but nothing happened.

I then contacted them about the matter using e-mail on 17.1. Once again, they sent the issue to their relevant department and said that I should wait.

I waited yet another week and then asked them via e-mail on 25.1. This time they answered: "The bet has been suspended by the casino due to technical issues, we have transferred all the data to calculate your bet. As soon as we receive the update, we will write to you."

It has now been almost a week since I received that answer and almost four weeks since the bet should have settled and I am still missing the free bet winnings of 240 € from my account balance. I understand that sometimes there may be technical issues and I have patiently waited for them to fix the issue and credit my winnings, but it really should not take this long to recalculate the winnings of a single bet. I am therefore asking for your help to help me get my winnings of 240,00 € into my balance.

Hello,

I come to ask for help please, I requested a withdrawal of €996 at jungliwin, this withdrawal was requested 14 days ago (sia 20 july 2022) so far jungliwin has not paid me :(

I'm super worried because almost every day I've been in contact with jungliwin, asking them to pay my withdrawal, but their answers are almost always the same.

"We are having problems with the bitcoin provider, please wait,...." or "Wait for news about your withdrawal,...."

Basically jungliwin responds like this, so I'm worried because it's visible that they are dragging the topic and they don't want to pay me!

I ask for help please, because I'm tired of hearing the same conversation over and over and they don't pay, it's been 14 days after my withdrawal request! :(

Thanks!

I am being heavily abused by Jungliwin casino so I opened this claim in an attempt to get help for the big theft they are doing to me :(

< personal info removed >

On the 20th of June I registered at this casino, after that I deposited and joined the 1st deposit bonus, played and got a balance of €1463. Then I requested a withdrawal of €1463, a few days later as they hadn't paid me, I questioned them and their answer was that my account had been blocked due to account duplication. I was super annoyed because I don't have duplicate accounts, I asked Jungliwin to give me proof of this duplication but they didn't give me any proof, I offered to send my documentation for the KYC process they didn't want to,.. anyway it's revolting when a bookmaker gives us do this, because we will deserve what they want to do to us :( after much insistence to pay me my balance, they only and today paid the amount of my deposit, that is, of the 1463€ they only paid me 298€! this is revolting because they are to injure me and rob me of 1160€ :(

I don't know what else to do so I open this complaint in an attempt to get help so that this situation ends justly! I never had and still have duplicate accounts at jungliwin and it's strange that this company accuses me of duplicating an account when they didn't even do the KYC process for me :( be only 298€ :(

I am available for whatever is needed, I just want justice, I want to receive my missing €1160! I don't want wars, defamations,..I just want the money that is mine and that jungliwin wants to steal from me! :(

I made a withdrawal on 26th they rejected it saying technical issues, and for 3 days it continued , and placed two withdrawals which is the amount of 8000 and 10000 respectively, they are still pending its been 3 +13 days my withdrawal is not yet approved , please help me out from this horrible situation, i will be grateful to you

I am struggling to withdraw my funds since 12 days.

I have placed my withdrawal on 29th April, it was rejected due to technical error. I have placed the same withdrawal using all methods available, but no use.

Please help me out to withdraw my funds. I know that withdrawals will take time, but it took too much time to withdraw my funds!

I hope I will get it soon.

7 days done but jungliwin casino didn't give my withdrawal. And when I talked to their customer service they said to withdraw withdrawal and apply again within 24 hours. It's been 48 hours but my withdrawal didn't even approve yet. Sir total is more than 8 days but still my withdrawal is not given jungliwin casino.

I Made a withdrawal of 39000 and 4400 respectively! I am waiting for more than 9 days for my withdrawal, I do not have any message from them regarding my withdrawal. Customer support is continuously saying the same thing for 7,8 days(wait a little more and you will receive it). I don't have any hope that they will send my withdrawal, so please help me out.

I am playing auto roulette (evolution) casino in jungliwin site. I placed a bet and I win (if the bet is not rejected I will win) the amount. But unfortunately my bet is rejected and the total amount is deducted from my account. If the bet is rejected why my amount is deducted??

I contacted with evolution gaming customer support and raised this issue. After 48 hours they (evolution gaming) replied that the issue is resolved from their side and they advise to contact with casino provider (jungliwin).

I contacted with jungliwin casino support but they replied that they haven't received any response from evolution. It's been 18 days but the issue isn't resolved yet and whenever I am contacting with jungliwin casino support they replied same thing "As soon as we have news, we will contact you immediately. Again and again. They have no responsibility.

Kindly solve my issue as soon as possible and refund my money with my winning amount.

I deposit money on 20 Dec and my money has not been credited. I talk with customer support he replies with one answer and not credited my money. It was 8 days ago plz, help me. Worst customer support ever.

Hi Askgamblers

I was withdrawn my 1000rs money on Dec 14 but still it is not get credited yet. They are saying we will check with payment provider like that they are keep on saying this and they are not even providing any reference I'd for payment proof. Please check about these as soon as possible.

Hello team,

I placed a withdrawal request on the date of 2nd December for the amount is 3000 INR.. they are not providing me any reference or transaction id. And they said me the amount is successfully transferred to my account.. when I ask for a reference id they always told me to there is some problem with the payment provider.. and not solved my problem.

it's already passed more than 8-9 days... please help

Thanks