I have 1343 euro I want to withdraw from Jungliwin. The money came back to my betting balance when I tried.
When I ask in the chat what's wrong they tell me to contact my personal manager which I do! But no answer for weeks now! And when I go back to chat they say the same thing again; contact manager! They also said they forward my issue to the manager and he would help me. But no! Nothing happens. And this is so many times now. Gosh, I hate those casinos.
Attached is my last chat and my account where you can see the 1343 euro.
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Firstly, let us extend our sincerest congratulations on your winnings! We truly appreciate your continued patronage and are delighted that you've had a positive experience with us.
Regarding the matter of the additional fee that may have been debited on the payment provider's side, we want to assure you that this fee is not imposed by JungliWin Casino. We understand that additional charges can sometimes arise from the payment processing service utilized, and we apologize for any inconvenience this may have caused. Please be assured that we do not benefit from these fees in any way, and they are entirely beyond our control.
Furthermore, we're pleased to inform you that our records indicate that the funds were successfully sent from our end. You should expect to receive them in the nearest time if you haven't already. If you have any concerns about the status of the transfer or if you require any further assistance, please don't hesitate to reach out to our customer support team. We are here to ensure a seamless experience for you.
Once again, congratulations on your winnings! We value your cooperation and continued support of JungliWin Casino. Should you have any further questions or require assistance with anything else, please feel free to contact us at your convenience.
Thank you for choosing JungliWin Casino.
Warm regards,
JungliWin Casino
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