Gameplay issues money deducted without any reason
I am playing auto roulette (evolution) casino in jungliwin site. I placed a bet and I win (if the bet is not rejected I will win) the amount. But unfortunately my bet is rejected and the total amount is deducted from my account. If the bet is rejected why my amount is deducted??
I contacted with evolution gaming customer support and raised this issue. After 48 hours they (evolution gaming) replied that the issue is resolved from their side and they advise to contact with casino provider (jungliwin).
I contacted with jungliwin casino support but they replied that they haven't received any response from evolution. It's been 18 days but the issue isn't resolved yet and whenever I am contacting with jungliwin casino support they replied same thing "As soon as we have news, we will contact you immediately. Again and again. They have no responsibility.
Kindly solve my issue as soon as possible and refund my money with my winning amount.