Late payment of 996 euros

I have raised several times withdrawal request firstly by Paytm wallet.

They sent me email then cancel the amount then imps bank transfer. I entered my bank account details, they approved again cancel sending me emails to use crypto currency.

I have submitted my verified crypto wallet address, they again after approved cancel it.

I really don't understand is this casino is legit or just playing with customer trust..

On 6th may I deposited 10k inr, on 7th may I placed withdrawal of 7611 and immediately it was cancelled and told me to try with another method but I only got one method available Indian net banking even though I deposit with upi I did not able to withdraw through it. I placed withdraw with Indian net banking on 9th may and its showing approved from that day but still I didn't get any funds their timing for withdraw is within 72 hours. When I contact them they always say we are working on it we will update you through email, sometimes they block me on live chat, I have no hope left from them, it looks like they stole my hard earned money, plz help me.

I created an account on 11th March and deposited ₹800 on 11th March and then deposited ₹600 on 16th March. I won some money and then withdrew Rs 9510 and got an email for document verification. I tried 4 times for document verification.

But my document got declined every time, after that when I talked through chat, it was said that I have sent it to the team and the reply will come on email.

Email came, account suspended, there was no reason to block it, please recover my refund amount

I have 1343 euro I want to withdraw from Jungliwin. The money came back to my betting balance when I tried.

When I ask in the chat what's wrong they tell me to contact my personal manager which I do! But no answer for weeks now! And when I go back to chat they say the same thing again; contact manager! They also said they forward my issue to the manager and he would help me. But no! Nothing happens. And this is so many times now. Gosh, I hate those casinos.

Attached is my last chat and my account where you can see the 1343 euro.

Dear Askgamblers,

On 7th of March, after I fully verified my account, I requested for a withdrawal of my funds (1049 PLN).

Unfortunately, till now I didnt receive my money. Every day on their live chat they inform me that my case is processing by relevant department, there are some technical problems and I will be contacted via e-mail (I can provide you with the screenshots of the sample conversations with Junglewin live char via e-mail because I do not know why when I try to upload it here there is an upload error).

I would like to kindly ask you for your help.

Regards, Łukasz

I made my second deposit of 200 € on 5.1.2024 and received a 100 € free bet.

I placed the 100 € free bet on a match that was played on 6.1.2024 with 3.4 odds. The free bet won.

When I checked my account the next day, I noticed that the free bet winnings (240 €) were not added to my account balance. Also, the bet was still under Open bets although it said in the bet details that the bet status is won. I asked about the matter from their live chat on 7.1. and they sent it to their relevant department saying that I should get my winnings soon. I patiently waited over a week, but nothing happened.

I then contacted them about the matter using e-mail on 17.1. Once again, they sent the issue to their relevant department and said that I should wait.

I waited yet another week and then asked them via e-mail on 25.1. This time they answered: "The bet has been suspended by the casino due to technical issues, we have transferred all the data to calculate your bet. As soon as we receive the update, we will write to you."

It has now been almost a week since I received that answer and almost four weeks since the bet should have settled and I am still missing the free bet winnings of 240 € from my account balance. I understand that sometimes there may be technical issues and I have patiently waited for them to fix the issue and credit my winnings, but it really should not take this long to recalculate the winnings of a single bet. I am therefore asking for your help to help me get my winnings of 240,00 € into my balance.

I am being heavily abused by Jungliwin casino so I opened this claim in an attempt to get help for the big theft they are doing to me :(

< personal info removed >

On the 20th of June I registered at this casino, after that I deposited and joined the 1st deposit bonus, played and got a balance of €1463. Then I requested a withdrawal of €1463, a few days later as they hadn't paid me, I questioned them and their answer was that my account had been blocked due to account duplication. I was super annoyed because I don't have duplicate accounts, I asked Jungliwin to give me proof of this duplication but they didn't give me any proof, I offered to send my documentation for the KYC process they didn't want to,.. anyway it's revolting when a bookmaker gives us do this, because we will deserve what they want to do to us :( after much insistence to pay me my balance, they only and today paid the amount of my deposit, that is, of the 1463€ they only paid me 298€! this is revolting because they are to injure me and rob me of 1160€ :(

I don't know what else to do so I open this complaint in an attempt to get help so that this situation ends justly! I never had and still have duplicate accounts at jungliwin and it's strange that this company accuses me of duplicating an account when they didn't even do the KYC process for me :( be only 298€ :(

I am available for whatever is needed, I just want justice, I want to receive my missing €1160! I don't want wars, defamations,..I just want the money that is mine and that jungliwin wants to steal from me! :(