General Information About Impressario Casino
Impressario Casino is an online casino licensed and regulated by the Kahnawake Gaming Commission and it’s owned by a large company called Starscream Limited Casinos with registration number 2023-00007, which has a total of 13 online casinos under its belt. I immediately found the Kahnawake Gaming Commission logo with the link leading to the licence in the footer of the website, proving the validity.
I had no problem with registration, but there’s an unnecessary extra step. When I entered all the details, I didn’t enter the casino immediately. I received an email where I needed to verify the account and then log in, without the casino telling me they sent an email. Verification is a mandatory step, but not signing me in immediately threw me off a bit. Still, it’s not a major downside, but don’t get confused when you register and nothing happens.
Once you’re in, you can choose the payment method and a bonus. I like that there’s a visible info button next to each bonus that tells you all the details. Of course, Impressario Casino bonuses are optional and you can proceed with the minimum deposit amount instead.
Before I move on to payments and other aspects, I want to point out that Impressario is a certified casino, has a Player rating above 9.1 based on over 590 reviews, with players praising new games and fast withdrawals, while there are a few members giving feedback on the platform sometimes lagging, but nothing drastic. Since opening, the casino has received only 3 complaints, and all three of them were resolved successfully.
All signals point to Impressario Casino being a strong contender, but I’ve tested every aspect of the casino and shared my experience in the online casino review. Switch between the tabs to learn more about Impressario and determine if the casino’s right for you!
Payment Information and Options at Impressario Casino
There’s a banking page at Impressario Casino where they outline deposit and withdrawal times and minimum deposits and withdrawals. Once I opened the deposit box where I made my first deposit, the information provided on the page matched what I found.
Choosing Visa as my go to card, I entered my card number, name, expiry date and CVV number as well as the amount (the minimum is €10). I went slightly above the minimum and I clicked the deposit. The money was shown in my balance immediately and I encountered no issues.
Before you can make a withdrawal at the casino, you must submit your KYC documents. I was looking all over my profile but found no box to do so. After contacting support, I received an email with links to submit my ID and proof of address. The process is a bit counterintuitive, but everything worked out well in the end.
Withdrawing from Impressario Casino takes less than a day and the maximum amount is €5,000 a week or €20,000 a month. Make sure your account is fully verified to speed up the process as much as possible.
My only option was to withdraw crypto, so I was ready to pay the conversion charges to test the withdrawals. It took me a few days to have the withdrawable amount ready, but overall the withdrawal took less than an hour, once I clicked the button. Speaking of crypto, you can find Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Ripple, Tether and some other currencies.
Keep in mind that your account can become inactive after 6 months, if not used. The casino will contact you with a warning, but should the inactivity ensue, they’ll charge €5 per month.
Customer Support at Impressario Casino
I loved the customer service at Impressario. After failing to find the KYC document submission anywhere on the profile, I contacted the support using the live chat icon. Live support is available 24/7.
I had to enter my name, username and email address to use live chat even though I was logged in at the casino at the time, which is an unnecessary step, but what can you do? After unlocking the chat, one of the agents was with me right away. They sent me emails with verification links and explained the process in detail. The answers were helpful and the conversation was genuine.
After that, I went to verify my account and did so successfully. Impressario Casino also has an FAQ page divided into sections. I found it useful and well-organised.
Emailing the casino takes longer than using the live chat, but I sent one anyway, just to check whether it will go through and there’s not much to report other than it works well.
Games at Impressario Casino
Impressario Casino has different game categories listed in the main menu. You can check out slots launched today, popular, new and bonus buy. There are also crash games, live shows, live dealers and table games in different sections.
Overall, the game lobby looks slightly outdated because the categories are listed as text only. Visually, it looks poor, but functionally, I encountered no issues. Other than the preset categories for games, I’m lacking filters. You can only choose different providers or use the search bar, but you can’t group games in any different ways, such as by theme, alphabetically, etc.
This wouldn’t be a problem if the casino had a few hundred games, but with over 7,000 online slots in its portfolio, it can take you some time to browse through games and find your favourites.
Speaking of online slots, I played Gonzo’s Quest via mobile. The game opened in just a few seconds and I had a few spins to test it out. Win some, lose some, I finished the game below €10, but for a few minutes of play, I encountered no issues. The game didn’t break and everything went smoothly.
Impressario Casino hosts some popular titles, but it’s missing games from Pragmatic Play, which is a bit of a letdown. After my relatively solid stint playing slots, I proceeded to the table game section and found only blackjack, poker, roulette and baccarat, which are Impressario originals. The games are cool, but I missed some regular poker titles. The lack of variety is evident and if you prefer these types of games, you might have to look elsewhere.
What’s rare in casinos nowadays, Impressario carries the RTP Certificate with the games tested by eCorga. Here’s the RTP on different games at the casino:
- All games: 95.76%
- Others: 99.62%
- Table games: 96.43%
- Video slot games: 95.11%
- Virtual games: 98.95%
Impressario Casino’s Commitment to Responsible Gambling
Within your profile, you can set daily, weekly or monthly deposit limits. Just choose the timeframe and set the maximum amount. Saving or removing limits is also one click away. Taking breaks is available within the same section with the options including 24 hours, 7 days or 30 days. You can self-exclude for 6 months.
Having these three responsible gambling tools within the menu makes things a lot easier for players. Although the casino is lacking session limits, reminders, loss limits or some other responsible gambling tools, the ones that do exist are at your disposal. No need to contact support and you can do everything in just a minute.
The last thing interesting to you is the self-assessment test, which you can access from the responsible gambling page found in the site’s footer. The page took me to the Institute of Mental Health website, but not to the test directly, so you have to browse through the site to find it. To get to the questions, search within this section: How can we help you?, choose an “individual” and “myself on gambling addiction”.
At the end of our review, I tested out taking a break. I chose 24 hours, and everything takes effect immediately. I couldn’t access the casino in any way during the break period.
Players appreciated the wide variety of games and the generous bonuses offered, including no deposit bonuses and free spins. The user-friendly interface and responsive customer support were also frequently mentioned as positive aspects of the casino experience.