General Information about Imperial Wins Casino
Imperial Wins Casino offers a safe and secure online casino site to players around the world. More of the casino's games and features are discussed in our casino reviews to help you get an insight into the casino before registering.
The casino supports multiple languages and is available across web and mobile platforms. You can create an account using the latest smartphones and tablets.
Payment Information and Options at Imperial Wins Casino
The casino has more than 20 trusted payment methods available, and it is a casino that accepts crypto. You must complete the verification process before you can withdraw so have your documents ready.
Generally, the minimum deposit ranges between €10 and €30, and the maximum deposit is €7,000.
The maximum daily winnings are capped at €100,000, defined as a 24-hour period from 00:00 GMT to 23:59 GMT.
The minimum withdrawal limit is €100, and the maximum monthly withdrawal limit is €5,000. The casino aims to process your withdrawal within three business days except for progressive jackpots, which may require up to 14 working days.
Customer Support at Imperial Wins Casino
Upon reviewing the casino, we could not find any live chat. For unregistered users, it seems the only way to help is by contacting the casino over email.
We have limited information to share on customer support, but we will update our review once we have more.
Games at Imperial Wins Casino
The good news is that you will have lots of games to play. The casino has a catalogue of popular online slot games, and there are more than 40 gaming providers to choose from. You can use the sorting and filtering options to help narrow down the search results and find your favourite games. You can also use the search engine to find games more quickly.
You can also enjoy hundreds of table games, scratchcards and video poker games. Each game type is categorised into its own menu, so it’s easy to jump from one table to another.
There are also more than 200 live casino games available. You can join the live dealers and other real players with a range of rooms and budgets to suit everyone.
Imperial Wins Casino’s Commitment to Responsible Gambling
The casino has a responsible gambling policy, which may allow you to set financial limits on deposits, wagers, and losses and establish session time limits. If you need to take a break, you can self-exclude. Please see which options are available once you create an account.
If you need to permanently exclude yourself, you must contact the casino.
Playing at Imperial Wins Casino started off as an absolute thrill. I must admit that the graphical UI of their site is genuinely slick, modern, and visually appealing—that is literally the only thing I liked about my entire time using the platform. Unfortunately, that is where any positive experience abruptly ends.
Everything turned into a nightmare the day I managed to hit a massive run and won over $9,000 in a single day. Instead of celebrating a legitimate win, Imperial Wins decided to show their true colors. They unilaterally closed down my account without warning, citing vague, unjustified reasons, and have completely refused to pay out my rightful winnings for over two months now.
I have tried every possible avenue to resolve this fairly. I have reached out to their support team countless times via email, live chat, phone calls, and even physical mail. At this point, they do not even bother to reply anymore, completely ghosting me while holding my money hostage.
I dislike everything about how this company operates: their total lack of transparency, their predatory account closures, their refusal to honor payouts, and their cowardly customer support. A pretty website UI means nothing when a casino is essentially running a scam. I am now taking matters into my own hands by filing an official complaint with their regulatory body to ensure they are held accountable for withholding funds and ignoring players. Stay far away from this site.