Complaint #3 Imperial Wins Casino

Problem with verification and bad contact with service

By mariusz w.

4 months ago

I want to file a complaint against Imperial Wins Casino. They're preventing me from completing verification. I think it's because I have money to withdraw. The casino requires a photo of my Visa card for verification. However, I made the deposit with a virtual Visa card. I notified the casino of this by email. I sent all the required documents. However, my verification is incomplete. The casino either doesn't respond or replies with the same form over and over again, asking me to send a photo of my Visa card. Oddly enough, you can deposit with Jeton, but they require Visa card verification. They responded to my complaint by saying they'd respond, and that's it. This has been going on for several months.

Disputed Casino Imperial Wins Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

4 months ago

Dear @waniah1,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.

Thank you in advance for your cooperation.

waniah1

• Poland

4 months ago

Zalaczam zrzuty ekranu z konwersacja z obsluga imperial wins . Jak widac Mimo wielu moich prob weryfikacji Kasyno nie wspolpracuje

Translation:

I'm attaching screenshots of the conversation with Imperial Wins support. As you can see, despite my numerous verification attempts, the casino is not cooperating.

AskGamblers

• Support Team

4 months ago

Dear Imperial Wins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

waniah1

• Poland

4 months ago

At this point, it's not about the money anymore. Because, seeing who I'm dealing with, I've already made the most of it. But if you need email dumps and other documents to prove my allegations, I'll send them without delay.

Imperial Wins Casino Complaint Stats

Resolved 0 / 1

Avg. Amount N/A

Avg. Complaint Duration 6 days

Avg. Response Time 17 hours