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Immerion Casino

Our Rating CasinoRank
8.2/10
CasinoRank
Player Rating 450 reviews
9.2/10
450 reviews
Complaint Response 57 complaints
3 days avg. 57 complaints

AskGamblers Quick Overview

Editor’s View

With the casino catering for more than 7,000 games and 80 providers, we’re confident you’ll find something to play. Overall, the navigation is good. There are lots of menus to help you find things and 24/7 customer service. The casino has its unique Engine of Fortune feature for rewards and cashback offers.

What we like
  • Low deposit options
  • 24/7 live chat
  • Various offer of casino games
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Immerion Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://immerion.com/
Established
2024
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Romanian, Portuguese, Spanish, Russian, Hungarian, German, French, Norwegian, Finnish, Swedish, Slovak, Slovenian, Croatian, Greek, Serbian, Japanese, Indonesian, Dutch, Danish, Polish, Czech
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino

General Information about Immerion Casino

Immerion Casino is an online casino site, catering to players across the globe in a range of fiat and cryptocurrencies. There are plenty of games to offer and signing up is a quick and easy process.

The casino supports 24 languages and is available across all platforms. If you prefer mobile casinos, you can log in to the latest smartphones and tablets to enjoy your favourite games. You can read the rest of our casino reviews for all the information you need to get started.

You can sign up at Immerion Casino and get a guaranteed bonus of up to 5 BTC at the Engine of Fortune. Keep in mind that the bonuses can be mended by the casino at all times, and we also encourage you to read the Terms and Conditions before you claim the offer.

Immerion Casino has a well-developed VIP program for those who are ready to play. With games such as Cursed Treasure or Ways of Athena, you can have hours of fun. Besides the slot collection, you can also explore the rich live casino lobby.

Support is available 24/7 through live chat, and there are plenty of payment options and cryptocurrencies to choose from. The casino is also fully licensed and regulated by the government of Curacao.

StallCation

Complaints

Read the complaints other players have left for Immerion Casino. Learn more about complaints.

Show all complaints
Immerion Casino - KYC delay and blocked withdrawals for 6200 EUR winnings
Hello,

I am having a serious issue with Immerion Casino regarding my KYC verification and blocked withdrawals.

I submitted all my KYC documents on October 21st, 2025, and I sent a follow-up email on October 22nd because I never received any confirmation or reply from their KYC department neither their support department.

Since then, I have contacted the live chat support several times, but they always give me the same automatic answer:
“Unfortunately, support agents are not able to verify players' documents. The KYC department will contact you soon.”

They refuse to give me any timeline or exact date, even though it has already been four days since I sent my verification documents.

Because of this delay, all my withdrawal requests have been cancelled, and my account currently allows me to play and deposit, but not to withdraw.

I have won around €6,200, and this situation is very stressful. I am also very concerned that, even after the verification is finally approved, they might continue to delay my withdrawals or process them in very small daily limits (€850 per day), which would make the full payment take weeks.

I have already lost around €600 of my winnings while waiting, because I could still play but not withdraw.

The KYC team amd the support team has not replied to any of my emails, and the live chat cannot escalate or assist beyond repeating the same message.

Attach you will find the files of live chat , screenshot of my withdrawal page and the mails I have sent to kyc and support department.

Anything else you might need just ask me.

I am therefore asking AskGamblers to help me get a clear and fair resolution — for my KYC to be completed and for my withdrawals to be processed without further unnecessary delays.

Thank you very much for your help.
staus Resolved
€5600
Immerion Casino - KYC approval pending for 6 weeks now not able to withdraw

I'm giving this casino a 2-star with the hope of upgrading it, should my problem be solved.

The casino is not allowing me to make a withdrawal, asking for KYC, which I submitted 3 weeks ago, and every day i send an email to support and also chat with customer service live, but there is no feedback yet. Live chat says KYC is handled by another department and that they will escalate the matter...

"Dear Player, I hope this message finds you well. I regret to inform you that our support agents are not equipped to verify the documents submitted by players. This process is specifically handled by our KYC (Know Your Customer) department, which is responsible for verifying these documents. They operate based on the order in which the documents are received, so there may be a slight delay. I kindly ask for your patience during this time, and I assure you that you will receive a response soon. Thank you for your understanding!

I have also highlighted your problem. I am truly sorry that the request has taken so long. I have urged to expedite the request be expedited so that the funds can be credited as soon as possible. I am truly sorry that the problem is taking a long time. On our part, we will do our best to get a response to you as soon as possible."

"We will ensure that the request is forwarded to the project management team as well, so that they are fully informed and aware of this particular case."

"Dear Player, I heard you.

Indeed, a request to expedite the check has been sent.

We will pass the request also to the project management so that they are also aware of this case."

UPDATE: been 4 weeks now, and they sent me an email asking for a utility bill, which I sent, and then 4 days later, they asked for another utility bill, and this time I sent my bank statement. Let's wait and see how long this will drag. The site is down for maintenance for 3 days now

UPDATE2: 6weeks and nothing has changed. I go to chat every day and email them every day asking to make a live video call with me and to ask any questions they have, so I can have my account verified and be able to make a withdrawal. No answer, no reply!

staus Resolved
$622

Complaint Statistics

Resolved 55
Avg. Amount $ 2,901
Avg. Complaint Duration 19 days
Avg. Response Time 3 days

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Player rating
9.2/10 450 reviews

Top reviews from our players

Dive into a captivating gaming experience at Immerion Casino! With stunning graphics, live dealers, and an extensive game library, every session feels like an adventure.

Dear aincaisn! Your review is a compliment! We're grateful for your support. Best regards, Immerion Casino

user avatar

1- Casino Immerion has a huge amount of games over 6000 game
2- the withdrawal process is the fastest
3- always have promotions and bonuses available for players
4- 24/7 chat support online
5 - several methods of deposit/ withdrawal

1 of my Favorite game give me hard time to lunch other than that everything that I've experienced with immerion casino is very positive and
2 the live chat is a little bit busy due to the amount of players

Dear Aime89! We're grateful for your feedback! We'll use it to continue improving our services. Best regards, Immerion Casino

user avatar

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user avatar

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Dear patatalpm! Your review is a compliment! We're grateful for your support. Best regards, Immerion Casino

user avatar

Immerion Casino boasts an impressive game library with innovative titles and classic favorites. The platform’s design is modern and user-friendly, making navigation easy. While promotions are enticing, some players may find the loyalty program lacking. Overall, it’s a dynamic online casino that offers plenty of entertainment.

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