General Information About Hollywood Casino
As is common in the US, Hollywood Casino is backed by a land-based casino in Ohio, owned by Penn Entertainment, and operates under the same licence. The online version, however, is available only to residents of Michigan and Pennsylvania, which is a bit of a downside.
The registration was done within minutes via email, and it’s when I was offered to jump in on the sign-up pack; I only needed to bet $5 on any game and received $50 in PENN Play Credits plus another 50 Free Spins on Hypernova Megaways from ReelPlay. I gotta say: this was one of the better welcome bonuses I’ve come across lately since the playthrough requirement on PENN Play Credits was only 1x.
After that great introductory offer, I found Hollywood's bonus offerings to be slim. However, this may be subject to change, as I found the site had several bonuses in the past, including cashback and cash credits.
Additionally, you can engage with the casino via the PENN Play Rewards scheme.
As you can see further in the casino review, Hollywood left no stone unturned, making the site as user-friendly as possible by fully optimising it for mobile and packing it into handy Android and iOS apps.
Payment Information and Options at Hollywood Casino
The minimum deposit at Hollywood Casino starts at $10 for most casino deposit methods, which is enough to qualify you for the introductory bonus (betting $5 on any game unlocks the welcome deal). The minimums are higher, however, for Apple Pay ($500), Skrill ($2,000), and wire transfer ($ 10,000).
What I liked about Hollywood Casino's withdrawal policy is that it has no minimum withdrawal threshold (unless you’re cashing out via wire transfer, in which case you cannot request less than $50,000, or by check by mail, where the lower limit is $250).
Of course, to withdraw, you must play your funds through 1x and prove your identity to Hollywood through their verification system, which asks for the usual documents (ID, proof of address, etc.). After I uploaded mine, I waited 6 hours for confirmation, well below the 48-hour deadline the casino guarantees.
You also won't pay fees at Hollywood, unless charged by specific financial service providers.
Finally, the maximum withdrawal is capped at $50,000 in a single transaction, but there is virtually no limit as to the number of transfers you can request.
Customer Support at Hollywood Casino
I must commend the FAQ section at Hollywood Casino, which is as detailed as can be: from account management and promotions to games and banking, it has everything covered.
If you still need assistance, there’s live chat, open 24/7. Getting in touch with an agent was quick, under 2 minutes, and they had no trouble answering my questions.
Additionally, you can fire off an email at [email protected] or try the agents by phone, which works as a callback request service. In my experience, the phone was rather slow, and I had to make several calls to get a response.
Games at Hollywood Casino
I immediately hit the online slots in the lobby, and I was pretty satisfied with the offer. Fan-favourites and new releases are all lined up, offering a range of bet sizes and a virtually endless number of themes and mechanics.
Speaking of the range, Hollywood’s game filtering system deserves a special mention. You can narrow the selection by adjusting bet size, RTP, and provider, which generally isn’t the case at most online casinos I’ve reviewed.
I spent my $5 deposit on Jack in a Pot from Red Tiger Gaming, and I encountered no technical issues or glitches of any kind. Regardless of the device (Windows PC, iOS), the game ran smoothly, and although I didn’t win much, I had a great ride.
The table games department covers casino classics (blackjack, roulette, baccarat), each sporting a separate tab. Live games, however, were mixed in with RNG-based table games, so that’s an improvement I would like to see in the future, given that the selection of live dealer titles is big (powered by Evolution).
Hollywood Casino’s Commitment to Responsible Gambling
As is common among online casinos in the US, Hollywood offers as many responsible gaming tools as possible.
Tools include various limits (daily time, deposit, spend, loss, maximum single wager), a cool-off period, and reality check-ins, and players can activate them themselves with no need to contact support.
