Hippozino Casino

Item: Hippozino Casino
Rating: 6.7
Author: Goran G.

Hippozino Casino

Welcome Bonus

100% up to £50 + 50 Bonus Spins

New players only. Wagering from real balance first. 10X wagering the bonus money within 30 days. 10x wagering the winnings from the free spins within 7 days. Contribution varies per game. Available on selected games only. The wagering requirement is calculated on bonus bets only. Bonus offer and any winnings from the offer are valid for 30 days. Free spins and any winnings from the free spins are valid for 7 days from receipt. Max conversion: 1 time the bonus amount or from free spins: £5. Limited to 5 brands within the network. Withdrawal requests void all active/pending bonuses. Excluded Skrill and Neteller deposits. Full Terms Apply

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Our Rating CasinoRank

6.7/10

CasinoRank

Player Rating 14 reviews

4.7/10

14 reviews

Complaint Response 8 complaints

2 days avg. 8 complaints

What we like

Mobile play available
Great selection of slots and table games
24/7 support via email
Secured with 128-bit SSL encryption
Responsible gaming - players can set limits to their wagers, losses and sessions times
Has the prestigious Certificate of Trust

What we don’t like

No live chat on weekends or free-toll numbers

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Goran G.

Hippozino Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.hippozino.com/

Established

2013

Licences

Malta Gaming Authority, UK Gambling Commission

Company

ProgressPlay Limited

Affiliate Program

Maxi Affiliates

Languages

English, Finnish

Casino Type

Instant Play, Mobile, Live Casino

Deposit Methods

Maestro, MasterCard, Neteller, Paysafecard, Visa, Skrill, PayPal, Trustly, Payz, Euteller, MuchBetter, Apple Pay

Deposit Fees

Withdrawal Methods

Maestro, Neteller, Visa, Skrill, MasterCard, PayPal, Bank Wire Transfer, Trustly, Payz, Euteller, MuchBetter, Apple Pay

Withdrawal Fees

Withdrawal Limit

EUR/USD/GBP 3,000 per week, EUR/USD/GBP 6,000 per month

Currencies

Euros, British pounds sterling, US dollars

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 24-72 hours
Bank Transfers 4-10 days
Card Payments 3-9 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, Evolution Gaming, NextGen Gaming, Inspired, Thunderkick, Tom Horn Gaming, Gamevy, Genii, Play'n GO, Barcrest Games, Light & Wonder, Eyecon, Betdigital, 2 By 2 Gaming, Amaya (Chartwell), 1x2Games, Saucify (BetOnSoft), Just For The Win, NetEnt, Lightning Box, Core Gaming, Skillzzgaming, Big Time Gaming, Blueprint Gaming, Red Tiger Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Yes

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Hippozino Casino is an online casino launched in 2013 with a stunning green theme, unique wildlife theme, and professional gaming atmosphere. It is powered by Microgaming, NetEnt, Evolution Gaming, and other industry giants. Available versions of the casino are instant play and mobile (including numerous smartphones and tablets). The casino has received our highest accolade, Certificate of Trust. Hippozino Casino is licensed by Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries

The residents of the following countries are restricted from playing at this casino: Belize, British Virgin Islands, Cyprus, Israel, Turkey, France, Italy, Denmark, and Serbia. To see which other countries are restricted from playing at Hippozino Casino, check out the list below.

Mobile Gaming

Hipozzino casino is all about offering its players the chance to enjoy all the games on display on the go. Optimised for mobile play, the casino offers impressive entertainment and exciting fun. The mobile casino can be played on most mobile devices like tablets and smartphones without any app required.

Security and Fairness

Hippozino is secured with Thawte, a leading global certification authority. The 128-bit SSL encryption is used to secure servers, ensuring that player data is protected. Furthermore, Hippozino promises all players that their data will not be sold to any third parties in its privacy policy.

Players deserve to know that they are getting a fair game, and Hippozino understands this. That's why they have had their random number generator audited by Gaming Associates, as explained in the site's "About Us" page. So, get comfortable, choose your favourite games and start playing! Also, do make sure you check out the casino's Terms and Conditions before you embark on your gambling journey, just to make sure everything agrees with your personal preferences. Good luck!

Support

Hippozino Casino treats its players very well in terms of support. You can contact the support team from Monday to Sunday regardless of time of the day, through live chat and an email address. However, live chat is not open during the weekends and there are no free-toll numbers.

Games

Every slot lover's dream is to visit the slot games section at this Microgaming casino. The site features all of Microgaming's hottest games, including Avalon II, Immortal Romance, and Battlestar Galactica, seasonal ones like Deck the Halls and Secret Santa, and massive progressives like Mega Moolah and The Dark Knight.

Those who prefer having some fun at the tables can try their luck in Hippozino's wide selection of card, dice, and roulette games. Beat the dealer in numerous versions of blackjack, watch the ball go round in round in European, American, and French roulette, or try your luck in other games like Cyberstud Poker, Craps, Baccarat, and more.

Hippozino also has a good variety of video poker games, including Deuces Wild, Double Double Bonus, and more. There are also several specialty games available for players looking for something completely different.

Live Casino

For players who enjoy more of a real-life experience, Hippozino Casino offers live casino for all of its users. Players can enjoy several live casino games, from the American roulette and Blackjack to Three card poker. Are you ready?

Hippozino Casino Bonuses

Check out other Hippozino Casino Bonuses and pick one that suits your needs.

Discover all bonuses

Free Spins

30 Bonus Spins on Wednesdays

Minimum Deposit £10

Free Spins 30

Bonus Code: MINER

More info

Claim bonus

Reload Bonus

30% up to £30 + 20 Bonus Spins

Minimum Deposit £10

Wagering Requirements 10xb

Bonus Code: WEEKEND

More info

Claim bonus

Reload Bonus

25% up to £25 + 20 Bonus Spins

Minimum Deposit £10

Wagering Requirements 10xb

Bonus Code: LAWN

More info

Claim bonus

Reload Bonus

20% up to £20 + 40 Bonus Spins Friday Reload

Minimum Deposit £10

Wagering Requirements 10xb

Bonus Code: TGIF

More info

Claim bonus

Welcome Bonus

100% up to €100 + 25 Bonus Spins

Minimum Deposit €10

Wagering Requirements 50xb

Bonus Percentage 100%

More info

Claim bonus

T&Cs Apply

Complaints

Read the complaints other players have left for Hippozino Casino. Learn more about complaints.

Show all complaints

Submit complaint

Verification withdraw run around

I requested my 600 (cnd) withdrawal winnings on August 25th and uploaded all requirements specified in their terms and conditions.

On Monday, August 28 I was told that my withdrawal was not accepted by my bank which they were trying to send my money to a CD that wasn't even mine. I was then informed that my winnings would be sent on Tuesday, August 29 by 9 a.m

That didn't happen although they stated there were no issues with my documents. Late that day I was informed that I needed to upload my bank statement showing my info which I have done and kept getting excuses to why it wasn't acceptable.

They have done absolutely 0 to help out, abruptly end Chats, and find excuses to not pay out. I'd like my winnings as they go my money no problem but getting it from them is a joke. They ignore my Chats to where I am now looking for help.

Resolved

$600

Withdrawal delayed with no response from casino

I am writing to you to raise an issue about: Gaming Platform

The issue that I have experienced was: My account is fully verified and work perfectly recently i did deposit and made some successful withdrawal, however on early morning 18/5/2023 after won 3000£ i did submits my withdrawal, as usual the withdrawal only take 1 workint day to be processed however until evening 19/5/2023 suddenly they requested my selfie photo with id. Im happy and did submitted in just 10 minutes. In next hours after I submitted the documents has bene verified. However my withdrawal is still onhold, i did come to the live chat and emailed them but no reply the customer service not provided any information regarding to my withdrawal, i feel

It occurred on: 2023-05-18

This meant that It made me feel dishonest and irresponsible from the company as i did email but never received any response from relevant departments, also came to the live chat to ask they all said my account is fine for withdrawal because my account has bene fully verified and have active for many year.

An clear answer and my withdrawal

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Resolved

£209

Owed thousands and now they don't even respond

After messing me around with verification after I won stating that my utility bill is not an example of a recurring document they now won’t even respond to any communication. Looking on the site it seems like they have verified my multiple documents but this has merely caused them to simply ignore me. They owe me over £11,000, I have all the proof of winnings. I have all the unresponded emails. Happy to share all this with you. I have never known a casino as bad as this.

Resolved

£11,000

After 15 days still no withdrawal

I won 745€ on my first time at Hippozino. I made a withdrawal by trustly and after a couple of days I needed to verify. So I did. After verifieing I received the message that trustly is not working on Hippozino, they asked me to cashout with Visa. So I added my card but that card wasn’t working because it is a prepaid creditcard. I asked in the livechat what to do and they said; please create an ecopayz or skrill account, so I did. Tried to cashout but I didn’t had the option to cashout with ecopayz or skrill, so I contacted the chat again. They told me to ask for a manually cashout and all I had to do was sending my ecopayz and skrill account info. So I did. After 3 days nothing happened so I had contact with the livechat. They where sorry and told me to log out and log in again after 30 minutes. I checked and they made a manually cashout, by creditcard which was not possible like they told me before. Contacted the livechat and they told me to do nothing and that everything will be fine. Now 2 days later the status of my withdrawal is still pending. It’s now 15 July. I won the 30th of June. So it’s taken more than over 2 weeks.

Resolved

€745

Have not received $2,800 withdrawal

Ive still not received my $2800 withdrawl from hippozino site i ask then daily why its not in there and get the excuse the pay dept is having issues. Same excuse everyday. I was told id have it on july 18th after wasting time opening ecopay account to receive it and still zilch. Im serioysly fed up with all their excuses not one email to me about any of this problem either. I teally need this money. What do i need to do to get this dealt with today and sent to me? They have the worst customer support ever

Resolved

$2,800

Refuse to pay winnings by changing the terms retrospectively

I did not get my winnings of €4100. First of all I read the terms and conditions many times very carefully, I always do. When I make the withdraw it takes a couple of days then I got a mail that says I breached the "terms and conditions" . They refer to a term that was not there when I read, accepted them and played the bonus. I looked for a date and time in the conditions to see when they were last changed, but there was no date anywhere. After some mail correspondence they put a date to the conditions. Through the correspondence it was obvious for me that they changed and did things throughout the way just so they don´t have to pay my winnings! After this I did some research and found another player who a short time before me got the same email from the same site, hippozino has highlighted the same part in their terms with one difference. In the highlighted part in his mail one sentence was missing, exactly that part that they referred to in may mail that I have breached. So its very obvious that they changed it just to take my winnings away from me. The term they referred to is the on below: "£/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill." Just to be clear, I betted €4,5 through the hole wagering of the bonus but at that time the term above did not excist in the terms and conditions. The attached pictures shows the email that the other player got from hippozino when he betted over €5, and the other picture shows the email that I got from hippozino shortly after when I betted €4,5. The difference is very clear. It shows that I was right about the part above missing. Pleas explain that to me or do the right thing and pay out my winnings that I earned fair without breaching the terms.

Unresolved

€4,100

Unable to request a withdrawal

A few days I had a look through askgamblers.com certified casinos and read a few reviews in order to decide where to sign up. Hippozinno looked legit so I went ahead and signed up through the askgamblers.com link depositing £200 and receiving a £200 bonus. I was informed that the wagering is £10,000 and I successfully played through that ending up with a balance of £1,366. AND THAT IS WHEN THE PROBLEMS STARTED.... I have to NOTE that a request for documents in order to verify the account had been sent to me. I filled that in very quickly and I got an email that my account is successfully verified.... so this has nothing to do with VERIFICATION!!! After checking with Live Chat that the wagering is complete (YES indeed... the ONLY way to check the wagering progress is by logging into live chat and waiting for THEM to tell you where you stand... anyway) I attempted to withdraw... Magically the "withdraw" button did not work.... Got onto live chat and spoke to Alex in the beginning who kept insisting that I must log in through a mobile device in order to withdraw... i explained that I deposited through a PC, I played through a PC and would like to withdraw through a PC... in any case I tried that and it did not work... Then I got talking to Mr Costa (whose customer service skills are appalling, product knowledge lacking and written English not good enough for a Live Chat service). Costa gave me (apart from rude attitude) the same message i.e. try through your phone... then he said he will inform the technical team and cut me off.... 24 hours later I had heard nothing so i decided to log back in and try again.... nothing changed... the "withdraw" button did not work :) ... of course I had not problems with the "deposit" button a couple of days earlier... Anyway.... spoke to Alex again.... who AGAIN told me to try through a mobile device. I informed him I have already tried that and he reverted to the good old "I will inform the relevant department in order to help you". At that point I had had enough and decided to file an official complaint with askgamblers.com who have certified this casino as a trustworthy one. I would like this issue to be looked into by both askgamblers.com and hippozino.com management in order to find a timely resolution. It is unfair that people get lured into these kind of traps.

Unresolved

£1,366

Withdrawal delay followed by bad customer service

I made three separate withdrawals from Hippozino. I received three separate 'Withdrawal Approved' emails from them, stipulating that the winnings would be paid into my bank account within 7 working days. After the 7 working days had passed, I received none of the payments. I flagged this with the online support, only to be told that I had been paid. I assured them I hadn't and they repeated the claim that I had. I have emailed them several times, only to be told that I had been paid and I should wait for the 7 days to be up (which I did and I still wasn't paid). I said several times that I would provide bank statements, only to be told that I had already been paid. After saying that I would escalate this to a higher authority, I was then finally told that this was an error on their part and that they were working on it. When I asked when my winnings would be available, I was told they didn't know. I was then emailed by them, saying that if I hadn't been paid by Monday (today - 3rd Oct), I was to contact them and tell them so they could investigate. When I attempted to do this today, I was told by the operator called Sannya (in a rude manner) that "everyone was having issues and they would work on it". The operator then cut me off. When I attempted to re-connect to the support, the operator cut me off again without saying anything. This is terrible customer support. If there is an issue, I should have been informed of it, rather than just repeating that I had been paid. If there was an issue, I should have been given re-assurance of when I could receive my winnings. I certainly shouldn't have been cut off by the "customer support". The only reason I have had to contact Hippozino so frequently is because nobody has given me a satisfactory answer on why this has happened. More than happy to report them to the Gambling Commission if this isn't resolved as this is not appropriate for an online casino.

Resolved

£240

Hippozino Casino Complaint Stats

Resolved 6 / 8

Avg. Amount $2,985

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player Rating

4.7/10 ● 14 reviews

Top reviews from our players

Zeljko777

12 years ago

7/10

I have to say when I first heard about Hippozino casino I was like ' Mama Mia Hippozina Casina! ' So I had a bit of laughter to myself before I even started with this casino which is nice. Also, it's sporting my favorite software, which is Microgaming so I was really into depositing to this casino.

My registration was quite easy, and I deposited 20$. I actually tried depositing my money directly from my credit card, which didn't work for some reason, but after speaking to the chat representatives, I in the end just used Neteller and it deposited fine. I always find it hard when there is 200% bonus, because that usually means the wagering requirements are brain numbing as well. To my surprise I was climbing up money wise really fast but in the end the wagering requirements were a breath away.
Allas , I came to turns with it very fast, because the slots I played, mainly Thunderstruck was very rewarding as I managed to win a bunch of cash while playing. Most notably I won an (to me) amazing 50$ prize, which was a shocker.

Usually when playing slots, I find my self broke out of luck because I'm really greedy when it comes to betting while playing slots. I don't really feel like playing 0.1 bets as it takes a looooooooong time and it's not fun at all, either.

I'm really happy with the outcome with this casino , but I didn't doubt it much, as I only had about 2-3 casinos which were Microgaming but were bad as well. This was not the case here and I was really happy with the outcome in the end. I didn't withdraw any money from this casino, but In my opinion, there shouldn't be any problems with this casino. 7/10!

yapro

12 years ago

6/10

Hippozino is microgaming software casino, which i found here, on askgamblers, not so long time ago. I had 20$ on my card, and decide to deposit it in skrill, and test out this casino, also they had 200% welcome bonus, and this is perfectly suits to me with my low deposit.

For microgaming software 60$ balance is great for me, and in 95% of times i will open immortal romance or thunderstruck II to play at 0.60 bets. I decide to start from thunderstruck II, because as my personal experience this slot is a bit less variance than immortal romance, and usually i can get more playtime on TS II than on IR. I starting playing, and on my third spin i get 5 thors with a wild, this is really great combination, but i won around 40$ only, because on this game is really hard to get big win, and it is not possible to get picture and wild on reel, while on IR it is possible, therefore achieve big win during base game it is almost impossible, if only 5 wilds will come. I played around 40 minutes on TS II, but get only 3 free spins rounds, slot decide to give me wins on base game, but does not give free spins rounds. After 40 minutes i of course tired of TS, and with 50$ balance start betting 0.90 per spin, because it was bad streak, and i thought that feature should come quickly. But as gambling is random, such thoughts can't be used of course, and i just busted out.

I can't share any really decent experience with hippozino casino, but at least i can confirm that their games works, bonuses works, and everything looks fine. I rate it with 6 stars. Also i speak with their live chat, and there is also everything fine. This casino looks good, and when i will have some more money which i can spend on casinos, i will try this casino again.

bogdangy

12 years ago

7/10

First of all I want to say that I didn’t trusted so much in this casino because of the name that it has!But I completely changed my opinion after I created my account and tried their casino games!

After I created my account,I made a deposit of 20 euro via Skrill to be able to receive the 100% bonus up to 200 euro!So I received another 20 euro bonus,with 50 times wagering requirements,almost acceptable!

I was very happy with their games because they have games from a very good provider,Microgaming and the first thing that came in my mind was to play the Immortal Romance slot with the deposit and the bonus but I decided to play The Finer Reels of Life slot because it is almost the same game,with 243 ways to win and free spins feature and a feature that it is triggered randomly!

I played this slot with a bet of only 0.30 euro,this is the bet that I am playing very often but I want to say that I managed to catch some nice wins!I was surprised because the Celebration Feature triggered before the free spins feature and gave me a win of 27 euro!

I had a lot of fun at this casino and after about 3 hours of intense play I managed to complete the wagering requirements and I requested an withdrawal of 40 euro! I want to rate this casino,for the games I will give a 9,I like their Microgaming games! The payment methods are very wide and very known so it deserves 9 for this!

Regarding the support,they have both e-mail support and live chat!I didn’t tried it but I think they are very professional and I will give another 9 for this feature! Overall it is a good casino and I recommend it if you want to have fun!

katemak

12 years ago

I sign up in this casino maybe 1 month ago when i saw 1 banner with 10 free spins on the Immortal Romance video slot just if you joined theirs casino and if you deposit they will give you 100% match bonus on top of your deposit.

I must say i joined here because of the free spins ,so before i joined the casino i first talk to the chat ,to my ensure am I eligible for the free spins when i sign up,the chat as very nice and professional so i did get the positive answer.

I did played this 10 free spins and played for a while ,because from them i got 5.20 euros and when i continue to play I played with the minimum bet of 0.30 euros per bet.I was having good time played for a while ,but i was far form the wagering the bonus.I can sat i really like the casino and maybe i will deposit here but i am just waiting to hear a bit much more about them ,so I can be sure where I deposit my money.

So i didnt made a deposit there but since then I get really nice offers from them and they are offering as a new player first deposit of 200% match,well that is great bonus I think but till i dont hear like I said anything solid about them I just dont know should I deposit here.The only hing we players are interested is great bonuses which they have and cashout time frame.

I didnt manage to find anything god or bad about them ,well maybe because they are new casino. I will wait a bit more maybe i will find some personal review from some player till then I will wait. So like I sais the chat support is great so i will give them 9/10 about cashouts dont know but if I decide to deposit there I will let you know.