Hexabet Casino

Payment Information and Options at Hexabet Casino

The casino supports a variety of payment methods and it's a crypto casino. The list of available methods will adjust in the cashier, according to your geolocation. The casino will carry out identification checks, so have your documents ready. 

If you have accepted any casino bonuses, you must complete the wagering requirements before you can withdraw. The casino aims to process withdrawals within two business days. 

You can withdraw up to €10,000 every 24 hours and a maximum of €50,000 during a 30-day period. You can only have one pending withdrawal in your account at the same time, and you can only make one withdrawal request per 24 hours. The good news is that progressive jackpots are paid in full. 

Your daily win limit is also set at a maximum of €100,000, which means any winnings cannot exceed this per day. The “day” means the time between 00:00 GMT and 23:59 GMT.

Games at Hexabet Casino

The casino has thousands of online slots to choose from, including the latest bonus buys and progressive slots. You’ll see lots of different menus to cater to each game type, including options to sort games by popularity, the newest games and the hottest. 

Each game is labelled with its provider, or you can use the search engine to find your favourites. Once you’re registered, you can use the heart feature to save your favourite titles. You can see which providers are available and how many games are available per provider, and you can sort games into collections. 

When it comes to casino table games, there are plenty to keep you busy. The same features apply which means you can find and save your favourites. 

You’ll also have full access to the live casino and providers, including Pragmatic Play Live, Games Global and other popular names. These are hosted by real dealers, and you’ll be able to chat with other real players. 

Hexabet Casino’s Commitment to Responsible Gambling

The casino is a responsible gambling operator and they have measures in place to lower the possibility of gambling-related harm. You can contact the casinos trained support staff if you need help or advice. You can also take a self-test, with links available at anytime. 

If you need to take a break, the casino supports self-exclusion. You can self-exclude from 6 months to 5 years and to activate it, just send an email to customer services. Self-exclusion is permanent for the time you have requested, and it cannot be undone. 

Customer Support at Hexabet Casino

If you ever need any help, you can contact the casino. The fastest option is live chat, which is open 24/7. It’s easy to find, and you can speak to agents in English or German. You’ll be transferred to a live chat agent, which may take a few minutes during busy periods. Overall, we were happy with the level of support we received. 

If you need help outside of live chat you can also email the casino. Email support is available for customer services and the financial department, including for verification documents. You’ll find the contact information in the support section.