AskGamblers Quick Overview
Editor’s View
GratoWin has a modern-looking website which is easy to navigate. They feature games from world-leading software providers and offer appealing promotions for new joiners and weekly cashback that can climb up to 20%.
- Various offer of casino games
- Weekly cashback
- VIP Club
- Low monthly withdrawal
- Limited live chat working hours
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GratoWin Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About GratoWin Casino
GratoWin is an online casino owned and operated by Inafet Ltd. and licensed by the government of Curacao.
The online gambling website is available in different languages, and you can play its games on virtually any browser or mobile device. The casino has a well-developed VIP Club that offers players different benefits.
Before you sign up for GratoWin Casino, read our in-depth online casino review to learn more about their customer service, payment methods and the games you can play.
- E-Wallets 0-96 hours
- Bank Transfers 4-10 days
- Card Payments 4-10 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at GratoWin Casino
GratoWin offers several payment options, including Visa and MasterCard, alongside a few e-wallets. The casino doesn’t charge any fees on deposits and withdrawals.
The minimum withdrawal you can make is €10 and if you’re using a wire transfer, you must withdraw at least €50.
Keep in mind that for players who aren’t coming from the EU countries, the minimum withdrawal is €200. Also, this amount is when the casino can ask you to verify your account and send additional documents before they approve your withdrawal request.
Within one month, you can withdraw €500 as an entry-level player. The minimum limit is tied to the VIP level reached at the casino, and it can grow to €10,000 for Diamond players. To progress up the ladder, you receive points which are based on your deposits.
Games at GratoWin Casino
GratoWin Casino packs a large number of games players can access. Online slots are divided into different categories, and from the start, you can select jackpot games, new releases, megaways, or popular games for the players.
To access games on this website, you have to be a member. Other than online slots, you can play table games such as blackjack, roulette, baccarat or poker. Of all the games in this lobby, poker games are lacking.
However, several poker versions are available in the live casino, which features different games from Evolution and Pragmatic Play Live. Players who love game shows and bingo will love GratoWin.
GratoWin Casino’s Commitment to Responsible Gambling
GratoWin offers you several responsible gambling features you can use to determine if you have gambling problems. You can take the self-assessment test to see if any actions need to be taken and set deposit limits daily, weekly or monthly.
You can access your account history to notice your playing pattern. Having this information at your disposal can help you determine if you need to seek assistance or take breaks from gambling.
When playing, you can activate notifications, which is known as the reality check feature. The notifications will remind you of the time spent playing, and you can set the frequency yourself.
Additionally, you can take a time out from playing from 24 hours to one month or request to be self-excluded from the casino for a specific period by emailing casino representatives.
Customer Support at GratoWin Casino
You can contact GratoWin Casino via email, live chat or mobile phone. If you send an email, you’ll have to wait for the answer.
Live chat is open from Monday to Friday from 8 am to 12 pm and from 8 am to 8 pm on weekends. We tested the casino’s live chat, and it works well. We were quickly connected to one of the representatives who gave us all the information we needed. There’s also a contact form on the website, which is easy to fill out.
Complaints
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Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi Mihkel, Thank you for taking the time to share your feedback with us, it's much appreciated. We're thrilled that you've enjoyed our slot and live games and that you like our weekly cashback promo! We strive to offer a fun and entertaining environment to you and the rest of our valued players. As a casino, our goal is to always be transparent with our players, which is why all information regarding our withdrawal policy is prominently displayed on our website. If you run into any issues outside of our chat opening hours, you should know you can always contact us via email at [email protected] and one of our colleagues will answer as soon as possible next morning. You don't need to limit your playing time to match our working hours, help will certainly be provided soon enough. If you have any questions, don't hesitate to contact us. We wish you best of luck and hope to see you playing (and winning) in Gratowin soon! Kind regards, Gratowin
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Ever since I discovered GratoWin casino, it has become my go-to casino site thanks to its exciting casino games, from slots to live dealer games, I think this casino has it all. I also love its weekly cashback offers as this allows me to maximize my odds of winning. the site also has a great VIP program with exclusive offers.
Although the site has plenty of generous offers, it's sad that it has low monthly withdrawal limits. GratoWin casino also does not support 24/7 live chat support which forces me to stay online during its live chat working hours.