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Grand Hotel Casino

Our Rating CasinoRank
7.1/10
CasinoRank
Player Rating 18 reviews
8.2/10
18 reviews
Complaint Response 1 complaints
1 day avg. 1 complaints
What we like
  • eCOGRA Seal of Approval
  • Live chat open 24/7
  • UK Gambling Commission license
  • Powered by Microgaming
What we don’t like
  • Live chat bot
  • No mobile casino
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Grand Hotel Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.grandhotelcasino.com
Established
2001
Licences
Kahnawake Gaming Commission
Affiliate Program
Languages
English
Casino Type
Download, Instant Play, Live Casino, Mobile

Grand Hotel Casino is a reputable online casino, known for offering safe and fair gaming experience. Being a Microgaming casino, Grand Hotel provides everything that players of this software provider's casino games have learned to expect. Their game selection is impressive, with numerous video slots and table games on offer. Their customer support team is available 24 hours a day, 7 days a week. Grand Hotel Casino is licensed and regulated by the Kahnawake Gaming Commission.

Restricted Countries and Territories

There are several country restrictions, when it comes to setting up an account at Roxy Palace Casino. However the entire list of prohibited countries can be found under our "More Casino Details" section. 

Mobile Gaming

Grand Hotel Casino is optimised for compatible mobile devices, so players can easily access and enjoy a solid portfolio of mobile slots on the go.

Security and Fairness

To ensure players have a safe gaming experience, the casino employs a high level of SSL encryption. That way, all sensitive information is being encrypted before it is transmitted over the internet. This basically means any personal and financial details will always be kept secure. 

Grand Hotel Casino also uses a Random Number Generator (RNG) so players can rest assured they’ll be getting fair and random outcome on all the games. 

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Complaints

Read the complaints other players have left for Grand Hotel Casino. Learn more about complaints.

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Grand Hotel Casino - Grand Hotel don't pay my win about 4150 USD since 47 days

I played for 8 years in the Casino Rewards group. Since 5 years in Grand Hotel. It's a member of Casino Rewards.

In January 2019 I had a win of 1000 USD. Three years I won there nothing, the last year I spent there 1578 USD.

In the Casino Rewards Group I am a good player with Gold status near to Platin.


Before the Christmas days I had a good run with Assassins Moon, where I won 4250 USD.

I played without a bonus and my documents are accepted by Casino Rewards where I won

several times and never have any problems with the cashout.


The money stays always two days in the Casino, on the third day I get every time the remittance

about skrill immediately and for my bank it takes always nearly between 2 or 3 days. And always which a transaction number which is also important for skrills.

In Grand Hotel Casino I make a withdraw on the 20th December for my account of skrill.


See attached photo. No. 1


And on the 22nd December it was proceed, I saw it in the system, but I didn´t get a transaction number. Remittance to Skrill is as you know a real time transaction. But on this day I didn’t get It. So I make my first inquiry to Grand Hotel on the 23rd of December and the 24/7 live support From Grand Hotel Casino assert that they remit my winnings but skrill denied it. But this wasn´t true, on the picture cashier.1 you will find the missing transaction number.


My money was booked back to my players account of Grand Hotel.

This was the first wrong assert because I write with skrill and they definitely told me that there wasn’t a transfer for my account at the 23rd and also not on the following days.

Between Christmas days and the new year I made a new withdrawal to my bank account.

According to the cashier document see my first photo the remittance should be transferred on the 29th December. Normally it takes some days (2 days with SEPA max. 7 days with int. transfer) and so I started inquiries per email within the period from the 6th January to the 24th January with 8 emails where I want to have evidence for the Transaction. I never got an answer. Only response I got on the 16th January was that I have to write to [email protected]. So I put it additionally to the email addresses I wrote before as follows: [email protected] and [email protected].

For 8 emails from 6th, 11th 13th 14th, 17th, 19th 23rd and 24th January 2022 they ignore it.

I didn´t get the evidence for the transaction.

Between the last week of 2021 I started to chat with the live support again and with every chat I got an answer that my winnings are on the way and I have to wait for it.

I recognized that the last digits of my account ends with 51 in the cashier script instead of 00 and I chat again with the live support on the 24th Jan.

The much important point is an answer at 9: 54 a.m. in the chat page 5 yellow lined

That they have had a bit of a backlog and are still trying to catch up. (see enclosed doc3)

And after it immediately change the conversation partner who meant I have to investigate by swift where my money is. And this I find is a hard lie.

So I come to the result that my winnings never left the casino.

  1. There is no transaction number as normal for the skrill transaction
  2. Not one of my emails are answered.
  3. The transaction code ref. my bank account is definitely wrong and everybody knows to use
  4. The correct Iban Number for a remittance.( attached photo4)

And last not least the statement of an employee that they have had a bit of bad log.

Feeling that they have current financial problems I made them a suggestion to pay my winnings.

In rates. But on the next day the 25th January I got again a message that my winnings has been remitted to my bank account (see enclosed pictureCashier2.png).

I am waiting until the 4th February asking again the payment department and got the answer that the money is on the way and I have to check it with my bankers. They send to me a payment confirmation from Western Union. But again the 10 digits number named MCTN number I missed.

So I have a long conversation with my bankers, they checked the whole time period but don´t find the transfer and can confirm additionally that a transaction of 4150 USD never was rejected.

I informed the casino about the new facts and that only the sender can follow the way from the transaction and not the consignee, its the same system as for parcels. This was also the opinion from my bankers. Twice I asked for the MCTN transaction number but instead will get this number I got an email that I have to investigate with my bankers again.

The withdrawal of my payment has now an overdue about 47 days, which means nearly 7 weeks.

I am now requesting immediate payment with skrill by them.

Please help me in that case. With more than 20 emails and a long period of chatting I don´t have an effort.

Thanks a lot in advance.

staus Resolved
$4150

Complaint Statistics

Resolved 1
Avg. Amount $ 4,150
Avg. Complaint Duration 28 days
Avg. Response Time 1 day

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Player rating
8.2/10 18 reviews

Top reviews from our players

Grand hotel casino is another one casino from big casino rewards group. Really, did you know any other group of casinos with such big list? I did not know, I even do not know who have at least 10 casinos in group except them.

I decided to join this casino, download, register, like always no any problems. Than I go to live chat and ask what bonus I can get, but support told me that I get too many bonuses, so I need to make real deposit, with no any bonus. Okay, I am playing sometimes in this group, and if they want from me to play without bonus - I do it, this is ok, as I am get really lot of bonuses from them, and now I should rewards this for it with deposit.

I made deposit 50$ (by the way, reward casino rewards, sounds nice). I start from Dolphin coast slot at 0.50 bet, play it around a hour or so, but did not managed to achieve anything, only 10$ profit and some comp points generated. After this I go to alaskan fishing, you know, I try this slot sometimes, but actually never have any nice profit and it. This time it is also did not pay me, and with 40$ left I decide to try hellboy, and with it everything was really nice, I get few supermodes and 3 bonus games, so after left this slot I had 120$ on my account. After it I go to play some roulette, and like I always do I bet only on red or black. Keep playing probably for hour, but my guess ability was not so nice this day, and when I left 100$ only, I decide that I better walk away with 50$ profit, than lost all.

Thats all, thank you for reading my review about grand hotel casino, now I will give them some marks:
Support: A
Bonuses: was not eligible
Withdrawals: B
Games selection: B

The casino rewards group always seem to have a cookie cutter type of casino – stick a pretty model on the front of the download only casino – not a fan of how many casinos are on my computer and will need a clear out soon! Though will this one cut the mustard – its a Microgaming casino without all the new games or live casino, so it gets marked down in that regard. The download is fast and convenient enough, you will have to get the download as the website serves nothing more than effectively a download link – the main draw of the casino is the tempting $5000 plus deposit – its somewhat misleading. You only get 100% on your deposit at most when you first join, and the deposits tail off. If you actually want to get all the deposit bonus money you will have to constantly deposit and push about $10 000 through their casino. Now, I don't have that much to spare, so I elected just to give it a go with a small deposit. One of the pros for this casino is the amount of progressive games they have. I am most a fan of Caribbean draw poker, and in my opinion is one of the best progressives along with Gold Rush. The rest of the games are numerous – the blackjack has several games associated with it, and the roulette gold looks good as well. All the games play well, as you would expect. I didn't have any problems on withdrawal with the casino. I did think that overall its a bit of a disappointing package with nothing special for the small depositor. Although you can get 100% on your deposit, and some of the MG games, its nothing you wouldn't get elsewhere – however, its solid and reliable enough, and if you want more of the same, or you want a 100% deposit then its worth your time.

Inactive user

Grand Hotel, don't know why casinos are calling themselves "Grand" but I don't see anything grand about them. I would give much more credit to Eurogrand....but Grand Hotel?

A couple of years ago Grand Hotel had past promotions available to me like the $10 no deposit just for signing up for a new account. I think they called it the "Handshake" bonus of some sort. This is really the bonus I was given to try out Grand Hotel. Once again a title that lacks proof of it's grand personality. The $10 was just to pass my time on this casino, playing on Avalon and Bars and Stripes for two coins. These slots took away my ability to make any money, chewing my balance in a few minutes. When I was down to $0 I waited a year or two until something good was offered to me. Waiting does give patient people good things.

When the offer for $5560 came forward I walked up to it and claimed it with my $30 deposit. Luckily support gave me permission to participate in this promotion, they were kind enough to let me take the 100%. Now, had support been in opposition to what I was looking for they will turn their backs at me and no bonuses can be collected from this casino. That would be a disgrace if they did that especially after the many deposits I put into Casino Rewards, the many solid moments and cashouts!

Now the bonus is just the normal bonuses anywhere I went on most casinos....for it's valued at 100% match with 30 times for requirements. With $60 and over 300 games to choose from I chose Cabin fever to play on it for $0.60 a bet. After 40 normal spins I didn't catch the 20 Free spins until I made 8 more spins. From the 20 free spins for 2 times on everything I only won $9.32. I was agitated to see a small win from 20 free spins. I moved on in disgust to Fat Lady Sings for $0.75 a spin. Not many returns here and I especially saw free spins moving away from my bets. Not one feature hit after many spins of 50. Am I the only one seeing features being extinct on this casino!?!?

After much hardships for betting on the slots, winning less and losing everything I had Grand Hotel does not deserve to be Grand at all! It deserves to be the grand "motel"! Despite my experience Grand Hotel gets a 4 out of 10! It wasn't worth coming back!

I decided to try this casino because I saw they offer some good deposit promotion and the AskGamblers rating was pretty high. I check their homepage is not well designed but it is clearly functional. They only had a downloadable version of microgaming casino. They part of the casino rewards affiliate so they a very trustful casino I think (from my previous experiences from casino rewards group).

I checked they deposit bonuses and I saw they offer deposit bonuses in steps. The first is a 100% bonus up to 100 euro, then your next deposit 50% up to 150 euro then in your next two deposit you can get a 20% bonus up to 160 euro. All of the deposit bonuses had 30x wagering requirements and some restrictions: the slots, keno and scratch card has 100% wagering the other casino games had much lower percentage.

I downloaded it and registered, the process was the same like the other CR casinos, simply and fast. After it I went to the support and asked him to help me to claim my first deposit bonus. He was very helpful and he was professional. Within in 10 minutes I was able to play my 25 euro deposit plus 25 euro match bonus with 30x wagering requirements. It means I needed to turn over 1500 euro before I can make a withdrawal.

I use my microgaming strategy and went to the Bars and Stripes slot with 1 euro per spin. Maybe the stake was little bit high and my balance getting lower but after a few spins I hit four hat so I was able to pick 2 hat from it. I collected 80 euro from it so I was happy, but my wagering requirements was so high. I stayed at that machine while my credits was gone, I’m think if I played only with my real money without any deposit bonus I maybe can make a withdrawal.

So the next time when I play here maybe don’t claim any bonus.
Thank you!

Well, today on my list of casinos I stumbled upon this casino: Grand Hotel Casino. I never heard of it but thought it was worth a shot. Plus, it has a grade of 7.8 on AskGamblers.com, so I do not think it is that bad. The casino’s games are powered Microgaming, which in my opinion is the best one available on the market.

The casino’s website is nothing spectacular, but not a disaster either. I like the fact that It is well structured and you can find any info very fast. It can only be played by downloading the software.

They have more deposit bonuses. For the first deposit you get 100% up to 100$ free, than 50% up to 150$ free, for the third you get 20% bonus up to 160$ free. This totals 560, which is pretty nice. You can get up to 5000 more by depositing either weekly or monthly. The wagering requirements for the first 4 bonuses are 30x, which is fine.
I deposited 20 euros, got my 20 euros bonus. In order to withdraw something, I should wager 40x30=1200 euros.

I do not have many things to say about Microgaming slots, since I commented about them many times and I feel that everything I say is already known by everyone. I have my favourite games when playing on a Microgaming Casino. First, Avalon. It does not usually pay well, but some spins are crazy! However, unfortunately I did not withdraw anything 

My conclusion is that the casino is ok and worth a shot- especially for their bonuses.
My ratings are as follows:
Software: 9/10 Microgaming
Bonuses 9/10
Support: I do not know
Cashouts: I do not know

Grand Hotel Casino is one of my favorites. It’s the kind of casino where you are sure to have a great time.

You can play at Grand Hotel Casino in both Flash and Download versions. In my experience, the Download version is much more better than the Flash one, because it has more options and game choices. The download process, installation and registration should go pretty fast.

At Grand Hotel Casino, there are more exciting games than you ever thought possible. There are over 430 ones including 267 download games like progressive jackpot games and 70 Flash Games.

All games have smoothly functioning and huge features. I used to play poker and roulette -which have a number of variations- as well as other amazing games such as Scratch, Keno, Sic Bo, Red Dog, etc. There are huge progressive slots you can try like MegaSpin Major Millions, Lord of the Rings, Tomb Raider and Break Da Bank Again.

As I said above, Grand Hotel Casino has a comprehensive range of games, with new ones being released every month thanks to a dedicated team who creates new games on a monthly basis. That’s why you can never ever be bored !
The bonuses on each game vary from week to week, where a few select games will have a bonus prize, or extra points for wagering. For example, this month promotion has Double Points for your wagering on the very popular Jason And The Golden Fleece slot machine.

Any bonuses credited to you during your time there can be used on all games, and are not limited to any one game. There may be specific bonuses related to Roulette and Blackjack, and you will be notified about these in your casino account in your My Promotions area, or by the newsletter and other promotional mailings.
Grand Hotel Casino offer their players with the highest level of security possible - a unique user-id, only known by the player; players select their own passwords – they have no access to your passwords; credit card details are stored on a secure server which is protected by 256 bit encryption software i.e. no one is able to view your credit card details, not even casino support staff.

Grand Hotel Casino is licensed and regulated by the Kahnawake Gaming Commision, Mohawk Territory of Kahnawake, Canada and they are a member of the Interactive Gaming Council (IGC) - so, theyfully support and operate under their code of conduct which guarantees players rights to a fair and honest transaction. They also use the most secure & technically advanced gaming software of Microgaming Systems.

The currencies available include US dollars, UK pound and Euro. Many deposit methods are available such as Credit Cards, Neteller, Moneybookers, ECO Card, Click2Pay, Use My Bank and Bank Transfer.

Banking is highly secured and I never waited more than 48 hours to cash out.
Banking and Withdrawals Terms and Conditions include a minimum withdrawal amount of $50, excluding payments to Fedex/Courier checks and DBT which is $300.

Grand Hotel Casino has a great referral program called Rewards Buddies. You will earn cash for every friend you refer as well as every friend your friend refers and every referral their friend recommends. That’s great and guarantees to active referrals a regular monthly cash flow.

Their customer support is professional, fast and beyond expectation. It’s always a pleasure to deal with them.

Grand Hotel Casino is definitely on of the best casinos I ever played in and I warmly recommend it.

Grand hotel casino is a part of casino rewards group, and everytime when I write review about casino from casino rewards I write same thing - this is a good casino, you can trust it. And this is truth, casino rewards powerful group, and they have all chances to become the best microgaming group in future, anyway, I registered and grand hotel casino and made deposit of 50$ with 100% welcome bonus and it give me nice 100$ balance which I can use on slots.

I start with centre court slot, because I think this slot can pay really big, but honestly I never win there something nice, so probably now I win great money. After around 30 spins I get feature, which boost my balance to 140$, not a great money, but this is still up in balance, and I like upping my balance, god damn who do not like win? Show me this guy? Ok, after it I try dolphin coast and there god 2 reels of wild (2 and 4) and wild on middle reel with 2x multiplier which boost my balance to 350$, shame that on first and last reel not nice symbols :( or multiplier not higher. Anyway I decide to try break da bank again with 1.8 bets, get freespins two times, but not nice results and with 200$ left I join supe it up as my last chance with 2.5 bets. I play it, play, get few nice hits, but feature do not come and do not come. What a *?%@, when 50 left I see that wager was clear and I decided just cashout. Lot of fun and playtime, no any loses.

Money come in 60 hours, because 48 hours pending period. Nothing to say anymore about this casino guys.

So, here is come my marks:
Software: 9/10
Support: 9/10
Bonuses: 8/10
Cashouts: 8/10
Total: 8.5/10 like always, if casino rewards group - then nice casino.

Inactive user

A few years back before Grand Hotel merged with Casino Rewards, they were their own independent Microgaming casino! Grand Hotel casino used to offer a $10 no deposit bonus as a sign of good faith towards new and incoming players but now the bonus has changed to $5560 as their welcome bonus. The $5560 is a welcome bonus that consists of 4 step bonuses for your first 4 deposits. The deposits are 100% match bonus up to $100 on your first deposit, 50% match bonus up to $150 on your second, 30% match bonus up to $150 on your third and the final fourth bonus if 20% match bonus up to $160. Each time a player deposits I noticed that every deposit limit for the four deposit bonuses climbs slightly higher but with the second and third bonus only the percentage increases.

Lol while I'm doing some homework to get an A+ on my report card (For AskGamblers) I decided to read on their terms & conditions to see what their wagering requirements add up to and how much a person can withdraw. Always every time the said wagering requirements for Grand Hotel currently stands at 30x before any player may cash out. When I looked further in the terms & conditions it doesn't state a limit of how much winnings can be received.

Rather than assume I could withdraw a no limit amount I called up Live Chat and spoke to Alan. As I asked, "Hello, I would like to know if Grand Hotel has a set limit on withdrawals per week? Is there a limit?" He replied, "There is no limit when you withdraw. It only has to be at least $50. But no maximum limit." Once done asking the kind operator I thanked him and left the conversation to feel my gambling soul.

In order for me to do that I deposited $40 to get me started without claiming any of the said bonuses mentioned earlier and then I rushed to play Video Pokers. The most interesting about Microgaming's Video Pokers is it provided me with two choices, to Double my wins after dealing a set amount of hands or collect my winnings without doubling.

As for me what I did was play Aces & Faces for 40 minutes until I lost my deposit. Yup, I was fun but I never seized a victory in withdrawing. A good entertaining casino nonetheless!

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