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GoldSpin Casino is restricted in your country, please try these instead:

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GoldSpin Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 10 reviews
5.7/10
10 reviews
Complaint Response 6 complaints
2 days avg. 6 complaints

AskGamblers Quick Overview

Editor’s View

Right off the bat, it is clear GoldSpin Casino will be up most players’ alleys, considering it is a crypto casino that is available in multiple languages and accepts a variety of payment methods.

To learn more about GoldSpin Casino, make sure to check the casino details section above or scroll down the casino review to continue reading.

What we like
  • Crypto casino
  • Live chat available
  • Good monthly withdrawal limit
What we don’t like
  • Somewhat limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


GoldSpin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.goldspin.com/
Established
2024
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, German, Italian, Finnish, French, Hungarian, Japanese, Norwegian, Polish, Greek, Portuguese, Spanish, Czech
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports

General Information About GoldSpin Casino

GoldSpin is an online casino licensed and regulated by the Curaçao Gaming Control Board. The casino is available in multiple regions and multiple languages. At GoldSpin, you will be able to play casino games like online slots, table games, jackpot slots, but also live dealer games. 

StallCation

Complaints

Read the complaints other players have left for GoldSpin Casino. Learn more about complaints.

Show all complaints
GoldSpin Casino - Goldspin withholds my winnings and does not respond to emails

Good morning, AskGamblers team


I am contacting you regarding an unresolved issue with my account. I registered on the platform (Goldspin) on 10/15/2024 and chose to receive the casino welcome bonus. After making my first deposit, I started playing Crazy Time and successfully completed the bonus wagering requirements at 100%, achieving a balance of (6,000€).

After completing the bonus and ensuring with customer support that any winnings belonged to me, I was informed that I could withdraw my potential winnings after the full percentage of the bonus was met. This was indeed the case, and my balance was (6,000€) in real funds obtained through the welcome bonus, fully completed.

However, when I verified my account and requested the withdrawal of funds to my credit card, the amount of €6,000 was deducted from my account on the grounds of an alleged non-compliance with the bonus terms.

"This is the first and last email I received from the casino to date."

(You can find the full email in the archive, image.)


GOLDSPIN MAIL 10/18/2024


*As stated in our terms and conditions (section 23.6), you have the right to cancel any bonuses before proceeding to their wagering, without losing your own funds. However, if you choose to cancel a bonus after playing with bonus funds but before fulfilling the wagering requirements, any winnings accumulated during the bonus period will be deducted, as outlined in the same section.*

*Additionally, section 23.17 of our terms and conditions explains that if you choose to request a withdrawal of your deposit before meeting the bonus wagering requirements, the bonus amount and associated winnings will be voided. The remaining funds, if any, will be paid out to you. In your case, 5960€ were voided, and the last two deposits were returned.*

I want to clarify that no bonus was canceled, and I did not request any withdrawal before completing the bonus.

I tried to contact customer support, but soon after, my account was blocked without a valid reason or even a warning email, despite my having requested more information on the matter. I have sent at least 20 emails to customer support asking for further explanations, but the casino has never provided a concrete response, and as of today, Thursday, November 7th, I have not received any response from the casino.

I must emphasize that I have complied with all the terms and conditions of the site (Goldspin). If non-compliance had indeed occurred, the funds should not have been transferred to the real balance nor made available for withdrawal.

Unfortunately, the casino has become unreachable for me via email and chat.

Thank you very much for your attention and patience. I look forward to your prompt response.

Best regards,


Evidence screenshot : https://we.tl/t-NsIEdTFW9f

Let me know if there’s anything else I can help with!

staus Rejected
$5960

Complaint Statistics

Resolved 5
Avg. Amount $ 1,130
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
5.7/10 10 reviews

Top reviews from our players

Love their selection of games, chat actually been helpful. Verified my account yesterday, waiting for approval on withdrawals. Live casino is great and RTP on slots seems just fine in my opinion.

Slow withdrawal times, I will update text as soon as it’s approved or denied. Hopefully there is some satisfaction by players out there even if the bad reviews are all I can see here.

Fairly good selection of games. Depositing is simple. Customer service is quick to respond but not helpful. Trying to think of other positives to meet the required number of characters for this review but can’t.

The worst online casino I’ve ever played at, purely because of their withdrawal process. They clearly delay verifying your account and processing withdrawals in hopes you’ll get impatient and spend the winnings. It took 5+ days to verify my account because they kept asking for new documents or the same documents over and over and over. Now it’s been another 5 days since my account was verified and I submitted a withdrawal request and it’s still “processing”. Customer service are useless - just bots copying and pasting the same things. Whether this casino is legitimate or a scam, I’m still not sure, but either way, spend your money somewhere else and avoid the frustration.

The casino offers a wide variety of games and betting options, along with convenient deposit methods. Navigation between slots, live casino, and bets is intuitive, making the platform user-friendly. The loyalty program, which includes VIP levels and missions to earn free spins and bets, is quite decent. However, reaching higher VIP levels requires a significant amount of wagering.

Withdrawing winnings can be problematic. Despite offering various withdrawal methods, I can only use Mifinity. Payment verification is complicated—even when providing all the requested documents, they still find reasons to reject the transaction. Live chat support gives repetitive responses, which does not help in resolving issues.

Right off bat, Goldspin checks out most boxes for my daily dose of gambling fun. Has a ton of games you can pick from, a variety of deposit options (I love most that you can deposit ripple of which I am a huge fan of).
In addition to this, the VIP bonuses and how they treat their VIP players is top notch. I know, you need to spend a bit for this but their support is great to interact with. You also get a designated person every time you have questions.

The overall design seems a bit over the top for my taste, however it looks like they did put in quite some effort to make it all fancy. Tastes differ. It would be nicer though to have the daily limit bumped up a bit.

GoldSpin Casino has become my little slice of gaming heaven! I love that it's a crypto casino, making my transactions easy and fast. They've got live chat support, which is a lifesaver if I run into any issues while playing.

On the flip side, I’ve noticed that their responsible gambling tools could use a bit of boosting. For someone who easily lost track of betting, it is important to have options to manage your play, especially when you're diving deep into games.

The VIP program actually feels rewarding. I’ve been playing here for a while, and the cashback, exclusive bonuses, and personal account manager make it worth staying loyal. It’s great to feel valued as a regular player.

The VIP system is invite-only, and there’s no clear explanation of how to qualify. I played a lot before getting an invite, but I wish there were a transparent way to track progress toward it.

Its a casino with a great variation of games and betting options. Deposit is no problem and it offers a good set of options. Its easy to navigate between slots, live casino and bets which makes the casino very functioning. Their loyalty program with VIP and missions to earn various of free spins or bets is fairly decent. To increase your VIP level it takes quite some wagering.

Withdraw your winnings has been a struggle and even i see they offer a good variaty of methods i can only use Mifinity. They seem to be very difficult to pleas with proof of payment eventho they get exact what they ask for they find something to reject the transaction. And the respons in livechat are all the same every time.

Nice clean site with a good game selection. I first saw GoldSpin here on AG in the "recommended by experts" area. Sometimes rather low scoring/ranked casinos are recommended so I definitely read the comments and do my own research. There where only two comments. One good and the other bad. After reading the whole complaint it appears the player didn't follow the T&C properly and that's why he lost his winnings and gave a bad review.

I decided to check GS out. I went to their site, read T&C and looked at welcome bonus. It all sounded good. 100% match bonus and 100 free spins for a minimum deposit of $10 with a 35x WR on both deposit and bonus which I'm not a fan of but $10 deposit plus $10 bonus equals 20 x 35 = $700 it's not preferred but it's doable. Cool, I registered a new account went to deposit and I've had this happen before and it's total BS. Minimum for my method of deposit was $20 and the lowest deposit method available was Visa/MasterCard at $15. That changes everything for me now if I want the bonus. Promotion says $10 but there is no way to deposit that amount. Now my WR for a $15 credit card deposit is $1050 or $1320 if I use an Interac deposit of $20. That's way too high for me and a complete misrepresentation on Gold Spins behalf. They strip a player's winnings for not abiding to their rules but they themselves are fraudulent with their bonus terms. The search continues.

GoldSpin Casino has been a decent place for me to enjoy my favorite slots and card games. The variety of games keeps things interesting, and I appreciate the appealing graphics and layout of the site, it’s easy to navigate and find what I want without any trouble. I also like the monthly withdrawal limit, which is pretty fair and allows me to cash out my winnings without too much hassle. Plus, they accept cryptocurrencies, which makes my transactions a lot easier and faster. I really feel comfortable playing here and I always look forward to my next gaming session!

I only wish they offered direct telephone support. Sometimes, I prefer to explain my concerns over the phone, and the online chat can feel a bit impersonal. It would really help to have that option available for more detailed questions or concerns.

I registered with Goldspin on October 15, 2024, and claimed their casino welcome bonus. After fulfilling all bonus wagering requirements, I reached a real balance of €6,000, verified by customer support as eligible for withdrawal. However, when I attempted to withdraw these funds, my account was blocked, and €6,000 was deducted without clear justification, citing alleged non-compliance with bonus terms.

Despite multiple attempts to contact customer support for clarification, Goldspin has provided no response, leaving my account inaccessible. This experience has been disappointing, especially after following all terms and conditions, and I urge future players to be cautious with this platform.

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