Withdrawal delayed without cause

I completed the verification and submitted a withdrawal. Their team asked for other documents that I submitted, but now it has been two weeks and i have not received my withdrawal.

Two weeks is a lot for any casino to process a withdrawal. Their terms and conditions state 3 days, and normally it should be instant or within a day.

I made a 340 euro withdrawal 4 days ago.

Unfortunately, it was still pending.

The casino says withdrawal is settled 72 hours. This period has now gone. I have no news from Casino when my withdrawal is settled. My account was verified earlier. I have made earlier deposits and withdraws complete.

Can you AskGamblers help me solve this case?

I dont have anything against Goldspin casino. I only ask for my withdrawal in time.

Hello,

I am submitting a formal complaint regarding GoldSpin Casino (https://www.goldspin77555.com).

My account is fully verified.

I requested a withdrawal of 500 CAD on June 3rd.

I initially used a bonus on my first deposit, which I canceled when there was only $0.06 left.

I made a second and a third deposit without any bonuses, as shown in the attached pictures.

I have wagered over 100 times my deposit amount.

The casino states that withdrawals are processed within a maximum of 72 hours.

This deadline has now been exceeded by 70 hours, and I have yet to receive any confirmation or payment.

I have contacted the support team multiple times but received no clear response or resolution.

I kindly request that my withdrawal be processed immediately as per the casino’s terms and conditions.

I am ready to provide any necessary evidence, including screenshots of my verified account, withdrawal request, betting history, and communications with support.

Thank you for your assistance in resolving this matter promptly.

Best regards,

Hello, AskGamblers!

I have been playing GoldSpin Casino for some time. Everything has been fine until now. My account has been verified, and they sent me confirmation.

And I have delivered 4 bank documents deposit, sure they are right. Their sister casinos have accepted the same kind of documents.

They told me no reason to cancel my 2 withdraws today total of 1200e.

600e per day is maximum.

11/21/20241:37 PMWithdrawal- €600Canceled

11/21/20241:37 PMWithdrawal- €600Canceled

Can you help me with this AskGamblers?

I have all kinds of documents. My total funds are 1414e. I want to withdraw them all. I made 600e withdraw again. (maximum).1/21/2024 1:54 PM Withdrawa - €600Pending . 24 hour limit. Very difficult to make several outpayments all the time.

The casino was ok I have no problems. But I need my withdrawal first and really need help with this because I don't know how can i have my payouts. I can not understand the situation.

Good morning, AskGamblers team

I am contacting you regarding an unresolved issue with my account. I registered on the platform (Goldspin) on 10/15/2024 and chose to receive the casino welcome bonus. After making my first deposit, I started playing Crazy Time and successfully completed the bonus wagering requirements at 100%, achieving a balance of (6,000€).

After completing the bonus and ensuring with customer support that any winnings belonged to me, I was informed that I could withdraw my potential winnings after the full percentage of the bonus was met. This was indeed the case, and my balance was (6,000€) in real funds obtained through the welcome bonus, fully completed.

However, when I verified my account and requested the withdrawal of funds to my credit card, the amount of €6,000 was deducted from my account on the grounds of an alleged non-compliance with the bonus terms.

"This is the first and last email I received from the casino to date."

(You can find the full email in the archive, image.)

GOLDSPIN MAIL 10/18/2024

*As stated in our terms and conditions (section 23.6), you have the right to cancel any bonuses before proceeding to their wagering, without losing your own funds. However, if you choose to cancel a bonus after playing with bonus funds but before fulfilling the wagering requirements, any winnings accumulated during the bonus period will be deducted, as outlined in the same section.*

*Additionally, section 23.17 of our terms and conditions explains that if you choose to request a withdrawal of your deposit before meeting the bonus wagering requirements, the bonus amount and associated winnings will be voided. The remaining funds, if any, will be paid out to you. In your case, 5960€ were voided, and the last two deposits were returned.*

I want to clarify that no bonus was canceled, and I did not request any withdrawal before completing the bonus.

I tried to contact customer support, but soon after, my account was blocked without a valid reason or even a warning email, despite my having requested more information on the matter. I have sent at least 20 emails to customer support asking for further explanations, but the casino has never provided a concrete response, and as of today, Thursday, November 7th, I have not received any response from the casino.

I must emphasize that I have complied with all the terms and conditions of the site (Goldspin). If non-compliance had indeed occurred, the funds should not have been transferred to the real balance nor made available for withdrawal.

Unfortunately, the casino has become unreachable for me via email and chat.

Thank you very much for your attention and patience. I look forward to your prompt response.

Best regards,

Evidence screenshot : https://we.tl/t-NsIEdTFW9f

Let me know if there’s anything else I can help with!