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Gala Casino - Two withdrawals placed on hold for no apparent reason

RESOLVED
Complaint Info
Disputed casino Gala Casino
Reason Delayed payment
Amount £ 1000
LRV881 United Kingdom Message
Posted on December 4, 2017

After making numerous deposits on this site and declining bonus's, I requested a withdrawal of £500 from my winnings on 29th Nov 2018.
I was told that this had been placed on hold as the 'team' needed to make sure that the winnings had been won through my own funds, even though I had a screenshot history to prove that they had.
Then, early this morning (1st Dec 2018) I made a another withdrawal for £500 only to be told that this too had been put on hold!
It has now been three days since the first withdrawal request was made and still no monies have been released.
Even though I have been informed that my account is verified.
I have never had this with any other site before and it has put me off of using you again quite frankly.

Posted on December 4, 2017

Hi LRV881,

Sorry to hear of this - I'll look into this today.

Please note that if this was your first withdrawal for example, there could be additional checks needed. Generally we do process withdrawals very quickly, so I am confident any issues can be resolved promptly.

Regards
Adam

AskGamblers
Posted on December 8, 2017

Dear Gala Casino,

Please let us know if there's some update regarding this case.

Posted on December 11, 2017

Hello

Player has been contacted by email regarding this case.

Thanks

AskGamblers
Posted on December 14, 2017

Dear @LRV881,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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