Gala Casino - Refusing to pay without giving a valid reason

posted on May 25, 2015.

spoke on live chat agreed to a bonus deposited £500 won £8500 when logged in again account suspended asked why said id self excluded i had not then asked for proof could not find anything on system then said i had multiple accounts if this was the case why was i allowed to open another one? i was told by 3 different ppl that i would get the withdrawals but the account would remain closed i sent id in then said i would not be getting any winnings just the deposit back has i had breached there terms

posted on May 29, 2015.

Any update considering your complaint?
Thank you.

posted on May 30, 2015.

no nothing last i heard they was not going to comment on the matter any further and they gave me an address to write to if i wished to complain

posted on June 2, 2015.

looks like gala are refusing to comment on this matter

posted on June 3, 2015.

Hello chrissylonglegs,

Unfortunately given this is a public forum we cannot go into detail with your case here.

In order to give you a more detailed response please contact our Customer Support department directly.

We have provided you with details of our Complaint Procedure should you choose to take this further but to this date you have chosen not to do so. This option is still available for you of course.

We hope you understand why we've taken the action we have.

Following the above we view this complaint as resolved.

Galacasino Customer Service

posted on June 10, 2015.

Our complaints team was provided with enough evidence on behalf Gala Casino Management clearly showing that player breached some of the casino terms and conditions and more specifically those concerning the opening of multiple accounts. Player's deposits were duly refunded, therefore we consider this case as Resolved and officially closed.