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Freshbet Casino

Our Rating CasinoRank
6.5/10
CasinoRank
Player Rating 10 reviews
6.8/10
10 reviews
Complaint Response 35 complaints
2 days avg. 35 complaints

AskGamblers Quick Overview

Editor’s View

Freshbet Casino offers a wide range of online slots, live casino games, and mini-games for those looking to have a little bit of fun. If you love a futuristic-themed casino, you’ll enjoy spending time at this online gambling website.

Games are well-organised, and navigation is intuitive. The casino offers various cryptocurrency payment options and live chat support.

What we like
  • 24/7 live chat
  • Multilingual support agents
What we don’t like
  • Low monthly withdrawal limits
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Freshbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://fresh-bet.com/en
Established
2020
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, Russian, Italian, Spanish, Czech, Portuguese, Turkish
Casino Type
Instant Play, Mobile, Live Casino, Sports, Crypto Casino

General Information About Freshbet Casino

Freshbet Casino is an online casino home to thousands of games from industry-leading providers. It’s owned and operated by Ryker B.V, and they are fully licensed and regulated by the Government of Curacao. The casino also displays SSL seals for reassurance that you have picked a safe online environment.

We have written our online casino review, which we’ll explore shortly. Also, on this page, you’’ find Freshbet player reviews. These are written by AskGamblers members who have already tried and tested the casino and given their feedback.

The casino is available on virtually any device, so if you prefer mobile casinos, you can easily switch to the latest version on your smartphone. The casino also supports various languages, which you can select from any page.

play video Vido Title
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Complaints

Read the complaints other players have left for Freshbet Casino. Learn more about complaints.

Show all complaints
Freshbet Casino - Complaint Regarding Non Payment of EUR5000 by Freshbet

Dear AskGamblers Team,

I hope this message finds you well. I am reaching out to file a formal complaint against Fresh-Bet regarding their refusal to release funds amounting to €5000, which were promised to me as a goodwill gesture following a self-exclusion request.

Background:

On June 25, 2024, I received communication from Fresh-Bet’s support team stating that I may be entitled to the deposits I initiated after my self-exclusion request on May 18, 2024. They further confirmed their willingness to return €5000 as part of an amicable resolution (see attached email correspondence for reference).

Despite multiple follow-ups on my end, including an email sent on October 4, 2024, I have yet to receive these funds. Fresh-Bet’s non-payment has caused me significant distress, and their lack of action in this matter raises serious concerns about their commitment to fair play and compliance.

Supporting Documents:

• Attached email correspondence between myself and Fresh-Bet’s support team, where they acknowledge the agreed-upon payment..

Request:

I kindly ask for AskGamblers ADR’s intervention to:

1. Investigate the matter of non-payment and Fresh-Bet’s failure to fulfill their commitments.

2. Ensure the release of the €5000 that was promised as a settlement in this case.

Thank you for your time and assistance in resolving this matter. I look forward to your prompt response and guidance.

Sincerely,



staus Resolved
Freshbet Casino - Abandoned MLB game not void but counted as a loss
I have been a long time VIP in Freshbet playing sportsbetting and I never had any problems, but 3 days ago I had a very unpleasant experience which really spoiled my fun.
I placed a livebet (bet ID = 178946058) on the MLB game Minnesota Twins vs Detroit Tigers on July 4th. My bet was on Detroit +7 handicap for 1000 euros. Shortly after my bet, the game was stopped because of heavy rain during the 7th inning with a 12-3 score and the league (MLB) decided not to continue it. Because the lead was already big and they have a busy schedule, both teams agreed to just count the score at the moment of abandonment as the final result and the last 2 innings were not played anymore. All sportsbooks I checked (for example Stake, Sportsbet.io, Betonline.ag, Justbet, Betcris etc.) voided all bets on this game which were not decided yet. For example if you bet on Over 10 runs, you would get paid out because with a 12-3 score (15 runs in total) this bet was already won for sure. And if you had bet Under 10 runs you would have lost the bet, because also that bet had been unconditionally determined already. But handicap bets such as +7 were still very much undecided (Detroit could have easily scored 2 more runs in the final 2 innings) and therefore handicap bets were counted as voids with all those other bookmakers.
But Freshbet simply decided my bet was a loss. They said "our source says there was nothing wrong with the game and it's a final score of 12-3 so your bet is lost and our decision is final, no discussion".
I tried to show them the ESPN game report and let them read that the game was not finished and it was just called an early final score by the league. According to the rules of Freshbet, baseball games have to be played to completion of 9 innings to be valid, otherwise all undecided bets should be void. So I am really surprised they just used their source which said 12-3 final score and were not open for reason when I pointed out that this game was stopped during the 7th inning.

Since they hung up the chat on me and are not open for a reasonable discussion, my only way to hopefully get them to take me serious is by opening this complaint here.
I hope Freshbet can see their mistake and change the bet from a loss to a void, like it should be.

I included screenshots of the ESPN match report and the livechat discussion I had with Freshbet.
staus Unresolved
€1000

Complaint Statistics

Resolved 25
Avg. Amount $ 3,335
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
6.8/10 10 reviews

Top reviews from our players

I love pretty much everything about FreshBet. The casino has fast withdrawals and can pay really well. They’re always introducing new slots and providers. Since I've been using FreshBet there has been no issues with live chat support, always helpful and reliable. Nice design, and great games. Weekly promotions which is always great! Overall, I would highly recommend FreshBet to others!

After requesting a withdrawal a few days ago, I received an email from their support informing me that my account will be under investigation for 6 months, with my funds inside and that I cannot withdraw. This is absurd. My account is fully verified, even through video identification, I have always played and withdrawn without issues. And now they're telling me they'll hold my money for at least 6 months? Are they kidding? Truly absurd.

Nothing I like about it to be honest, I just wanted to try it out but I am disappointed. I don't know what else I could say i really don't have any positive experiences here.

Share and utter lies, livesupport is not available 24/7, their verification process is completely fake, withdrawals are non existant, overall not an honest casino. Extremely low payback rates, and extremely slow and delayed spins, and the website is not constructed properly you can see some design flaws. This site is a scam designed to drain people money in the best and subtle way possible. Thank you for me and stay safe guys.

An important advantage of the casino is its honesty. They have never cheated for money in all this time. That is, I won, and always conveniently credited to my account. This is very important, because for this I play in the casino.

I joined a few months ago and I have to say that I am very happy with the whole set up. Livechat is available and helpful 24/7, withdrawals are very quick- I use a visa debit to make a deposit and use SEPA for withdrawals, first three times the money was processed and in my bank with 24 hours; the last withdrawal took 3-4 days as I found out, withdrawals are only processed during the week.
Yes, some games and slots are restricted to UK players but my favourites are available so it suits me.

I cannot say I dislike anything really, I like Microgaming slots but UK is restricted here, games lag a bit at times so I have to log out and sign back in which usually sorts things-maybe I need a new computer.
I do find it strange that I cannot withdraw back to my debit card as allowed in most casinos, but I always get my money, the transaction charges are a bit of a downer, not sure if this the casino or my bank.

I love everything here. I don't the best online casino and I really tried mít of casinos.
Withdraw is very fast.
Support professional.
U can play casino, sport betting!

I have been waiting for my withdrawal for four days and the website still says "processing". Every time I contact support they put me off. My verification and everything is done. Also, they have always told me that a payout takes a maximum of 3 business days. Now I'm waiting a lot longer. That can not be it.

I hope the payout is made in the next few hours. Then I will adjust my review.

Freshbet casino is another newly opened online casino that was established in 2022 and it's considered to be a very promising online casino. Freshbet casino is owned by Ryker B.V. and offers a huge selection of slots, a live casino for all live games enthusiasts, virtual sports, and even sports betting. It is licensed by the government of Curacao and accepts multiple payment methods, crypto like bitcoin and more being one of them.

After the registration, I uploaded all the required docs in the specified area and waited for them to be approved. It did not take long enough and after one hour or so the docs were all approved and my account was officially verified. I wanted to check the deposit methods and I can surely say they are plenty enough for all types of players to choose from, even though to be quite honest I would love to have skrill or Neteller as available payment methods.

Moreover, the casino a massive welcome bonus package for the first three deposits, an offer to be honest is quite difficult to refuse. Even though I did not have the chance to make my first withdrawal I can definitely say that I would love to try again since the whole gaming experience is quite awesome. When it comes to support, Freshbet casino offers live chat support which I pretty much think is available 24/7. The support agents are quite friendly, ready to help out with any inquiry, and seem to have better knowledge than many other support agents I have seen.

In regards to the negative traits of Freshbet casino I can say that the only thing I would love to see is the skrill or Neteller payment method. This is just a personal preference since it is quite easy for me to use this kind of e wallet rather than others.

An important advantage of the casino is its honesty. They have never cheated for money in all this time. That is, I won, and always conveniently credited to my account. This is very important, because for this I play in the casino.

Freshbet casino is a quite new casino that I first discovered earlier in December. I came across them in the Askgamblers list of new casinos, their name seemed interesting and I decided to take a closer look. 

I noticed that they have games from a large number of game providers, including Netent, Play'n Go, Nolimit City, Push Gaming and many others. So after a quick search I came across a no deposit bonus offer for new players, which seemed like a great way to check them out before depositing. Hence, I signed up and after verifying my email address, I received 25 free spins on a slot called Book of Cats from Bgaming. I won only 2 eur from the free spins which I spent on the same game.

Since my no deposit bonus didn't last long, I decided to make a deposit and claimed their welcome bonus. They have a welcome bonus package for the first 3 deposits and the Welcome bonus you get for the first deposit is 100% match with 30x wagering. I wish there were some free spins on top, as the offer was quite a regular welcome bonus offer. Regardless, I made a deposit of 30 eur and got the bonus instantly. In my session I played a few games from Netent like Twin Spin and Starburst, but overall I had no luck and I lost my balance rather quickly without getting any big wins. 

Overall I had a decent time at Freshbet casino, but at this time I don't think I'll be making another deposit. I think their game selection is good and welcome bonuses are good as well, also they offer weekly cashback which is a nice addition to their promotions. But I feel like their casino lobby could be improved, the design is very dark and I couldn't find the bonus terms, such as restricted games list. While those are small things, I think they would make my session much more enjoyable.

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