Evobet Casino

Evobet Casino - Refund declined from casino

€3000

Hello! I emailed Evobet support on 28 Dec to close my account due to gambling addiction as per their T&C. They didn’t do that so I kept depositing and lost 80€. I asked them for a refund but they refused and said I’m responsible. Please see my email to them and they respond. Please help me to resolve this situation.

Evobet Casino - Removed my winnings

€80

I am writing to formally lodge a complaint regarding the handling of my withdrawal request at Evobet.com.

On October 2 I submitted a request to withdraw my winnings of €2,820.29. However, I received an email from Evobet stating that my withdrawal was cancelled and that the amount had been removed from my account, citing Term 63.4 as the reason.

It is important to note that I made two deposits into my account. The rule stated in 63.4 applies only to players with one deposit, which does not apply in this case. The emails I received from Evobet acknowledge my two deposits, yet the subsequent deduction of my winnings seems inconsistent with their stated policies.

Additionally, AskGamblers.com ranks Evobet very highly, which influenced my decision to choose this casino. Given this reputation, I feel unfairly treated and expect a higher standard of customer service.

I have screenshots and screen recordings as evidence of my deposits and the relevant terms. A review of this situation is requested, as the winnings were removed despite eligibility to withdraw them based on their own terms. This matter requires urgent attention, and resolution is sought promptly.

Thank you for your assistance in addressing this issue.

Sincerely,
David

Rejected

€2820.29

Evobet Casino - Payment 10000 NOK pending for 12 days

Hello.

My withdrawal of 10000 NOK has been pending since 30.07.2024.

My account is fully verified and I have made 6 successful withdrawals previous to this one.

TOS says up to 72 hours process time and the monthly withdraw limit is 7000eur I have so far withdrawn 60000NOK wich is about 5000EUR.

When I contact customer service I only get cut and paste nonanswers.

I have about 12,000 euros in my account so this situation worries me.

I hope you can help me since it`s impossible to get an answer from Evobet and we are talking about a substantial amount of money at stake.

Evobet Casino - Delayed payment of Evobet Casino 400 dollars

kr10000

Hello everyone,

My withdrawal request of $400, which I submitted from evobet website on February 22, has still not been paid.

I completed the whole KYC procedure. I sent them all the documents they requested. My account has been confirmed But my withdrawal request has still not been approved.

So I sincerely request your help.

Evobet Casino - Delaying verification and payment

$400

Trying to verify my account for over 3 weeks.

I created it on October 26th. After a delay of almost 2 weeks, my identity and proof of residence were approved and verified.

Now when I request a withdrawal, they always ask for an additional document. I need my money, trying for more than 3 weeks. I will attach all the email and chat prints here.

Detail: when you send the document on Thursday, they only respond after Tuesday.

Evobet Casino - Withdrawal repeatedly rejected

R$220

My account is verified and I have been made successful withdrawals before.

I received email that there has been login attempt from abroad and for safety reasons my withdrawal is canceled. Investigation took 9 days and after that they announced that everything is fine, you can withdraw your money." We have made a full check on your account's activity, and we believe that right now your account remains secure. No further actions are required at the moment." and they promised that my withdrawal request will be processed as soon as possible.

After that my withdrawals still gets rejected. I contacted to live support and they told me that there were technical difficulties and try withdrawal again. I tried once again withdrawal and after couple days my withdrawal is again rejected. I asked again from live support what is the problem. Live support could not tell why the withdrawal did not work, just new procrastination "I have escalated to the department in charge, in order to look this further"

It seems that they just postpone my withdrawal for no reason and hope that I would lose my money to the casino during that time. I have been waiting for my money for three weeks already despite numerous withdrawal attempts, several emails and many live support conversations.

Evobet Casino - Refuses to withdraw my funds of €224 for 19 months

€160

I registered on their site in may 2022, played a few sport bets and got limited to 1 eur. I deposited 100 eur and got to 224 eur before my account got limited. I sent every document they asked for verification. After they had nothing to ask anymore, they said that my account is under investigation and they will let me know when the investigation is finished. In the meantime, I have no ability to request a withdrawal. I contacted them several times during the 19 months period, every time they answer that they will ask responsible department and let me know by email (i've never got a response from them). Last time I contacted livechat they told me that my case is not resolved yet. 124 euro profit unable to be withdrawn for 19 months. It's ridiculous.

Evobet Casino - Delayed payment for 13 days

€224

According to the attached prints, Evobet has always made it difficult for me to make my withdrawal request from the beginning. Initially, more than two months ago, they informed me that the account was verified, then they asked me for a selfie holding paper, then also, a document proving the phone number, etc... after several confusions on the part of Evobet, including repeated denials and numerous previous withdrawal requests due to "technical problems".

So finally, on September 8, 2023, I made my last withdrawal request, hoping to finally receive my money within 3 business days, considering that all this hassle to withdraw MY MONEY has been going on for more than two months, as per attached print, and worst of all, my account is completely verified, as I sent all my requested documents several times.

So far nothing has been resolved, email and chat always respond to the same automatic things.

In short, I have a pending withdrawal in the amount of R$4,881.00 since September 8th, that is, 13 days ago, not to mention all the inconvenience that has lasted for months

Evobet Casino - Huge delay in payment

R$4881

Hello dear ones!

I discovered Evobet.com through its great performance on AskGamblers. However, despite the great reputation I had my account limited in the middle of July/2023 and I was forced to withdraw my funds, something around €328.

As soon as I created my account I carried out the verification process, and on May 22nd I received an email informing me that my account was verified.

However, on July 19th, when I requested my first withdrawal, it was rejected by Evobet, informing me that it would be necessary to send additional documentation for verification, a selfie of me where I write my name, CPF and which site I played on ( Evobet.com). Until then everything is normal, I think it's fair for the bookmaker to have a rigorous verification process.

I requested the withdrawal again after additional verification and after a few days, they came back and said they wanted another proof of residence/telephone number, I had confirmation via chat that the document was accepted, so since the first of August my request withdrawal is pending and I have not received any information as to why it is taking so long.

I contact them on chat and ask what's going on. Of course, this sentence comes and slaps me in the face:

“As the process is being handled by another department, we regret that we are unable to provide a specific timeframe for its completion.”

I've never taken as long to make a withdrawal as I am this time, this is something completely out of the ordinary.

This bookmaker uses the AskGamblers logo as a form of advertising. And in this way it has a great casino rating as well above average.

I'm having a lot of patience as people ask me, but soon it will be 60 days since my birthday and they will have a very distorted view of how the gaming industry works.

Right now I feel incredibly sad and helpless.

€328

Complaint Statistics

Resolved 41

Avg. Amount $ 2,259

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

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Player rating

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Top reviews from our players

Cirolino

1/10

I like the layout of the page. Everything is very clear. The players run quickly, even if the RTP value is not good. The customer service is friendly when it is online.

I have made a first deposit which went through smoothly with the credit card. The second deposit of 50 € and 30 € has allegedly been hanging with the payment provider for over 12 hours. The live chat is not reachable. And the money has been deducted from my credit card. No response to emails. I do not understand how this casino can have such a good ranking with you. I hope you credit the deposits, otherwise I will file a complaint and make a chargeback with the credit card. This is outrageous.

Ticee21

1/10

Very bad slow and unhelpful support. Fake promotions. It's a low-key casino. Verification is bad, my documents are not accepted, and the biggest casinos do not have problems with my documents. withdraws limit shameless.

Nathyreis21

10/10

Hey people all around the world! As a new player in the casino, I can't say too much, but so far the only downside is too long waiting time for a casino

This casino could have more bonuses.
That's all... everything else is perfect.
The games are great for me.
The payment is also good.

xhonobia

10/10

One of the best casinos that I've ever played. Great customer support, fair games, with so many options. Sometimes, I feel like I wish I found this one earlier lol gl all.

tania1002009

2 years ago

1/10

I sent my proof of address several times, and every time they deny it.
I have a balance of R$1260.00 reais and I need my money. In chat and email, always the same conversation, without explaining the reason. I WANT MY MONEY

luxrelux

2 years ago

10/10

This is what a casino looks like. The best user experience, great customer service, fair games, and high secure deposit and withdrawal of funds. Thank you

LS96

1/10

Verification process failed, I provided all common documents, but they keep asking for my ID to notarized by a lawyer, notary, or police department - ridiculous. I've registered to dozens of casinos, but never been asked for this one. Imagine paying for a notary or a lawyer to get money from casino. Also, I find it very 'coincidental' that all positives, 10* reviews here are mostly from April 2022 and they're posted mainly by the people who also gave 10* to Lapilanders and similar casinos (which are run by the same people as Evobet). :))) Please, don't register here, unless you love giving out money to scammers.

T11gre

1/10

If i really have to write 150 letter for pros to get this published, i think games are working and there is much to play. Cant think anything other good things.

They advertise responsible gaming but that a fraud. Asked over a year ago permanent closure and ban but they did not do that. Chat is not open 24 hours and cant even close account without contacting them. This of course little thing because they don't even close it when you ask. They also told me they don't have any kind of database regarding bans and closing accounts. They also offered some lame bonus after asked permanent closure. So if you choose casino by thinking responsible gaming, choose another one cause there is nothing responsible with this one

Kecke63

3/10

Many providers and alot of games. Nice layout. Have live casino. Live support chat thats very helpful once they answer. Not much problems technically.

They use KYC to delay withdrawel. I provided bank statement, id, selfie with id, proof of address and so on. Then they asked for proof that my mobile number belong to me. Ive got corporate mobile supplied by the company i work for. They wanted me to get signed certificate from company that i work at that my mobile number belonged to me.
Who goes to boss and explains need it for withdrawel from casino? I gave up.
Choose other casino.

SKEN21