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Crusino Casino
- Excellent fiat to crypto range
- High withdrawal limits
- 24/7 live chat
- Excellent range of responsible gambling tools
- High deposit rollover requirement
Editor's View
Crusino Casino is an example of a successfully executed idea of a well-rounded online casino experience.
General Information About Crusino Casino
Crusino Casino takes you to a world of underwater treasures hidden beneath the wavy seas of thousands of exciting games and an all-around pleasant experience. A multi-level Loyalty Program at this online casino promises the world of Free Spins, with the wagering requirement sinking ever lower as you progress. Additionally, the casino offers the 5 Fortune Wheels packed with prizes, where higher loyalty levels unlock even bigger rewards and exclusive opportunities.
The platform is licensed by Curacao and comes from the DAMA N.V. kitchen, a well-known name in iGaming with dozens of sites under its belt. As such, the offering of games and payment options is virtually the same as that of other casinos operated by DAMA. However, the casino review below lists them anew for a deeper insight.
Dive in for deeper info on the pros and cons we found at Crusino Casino.
Payment Information and Options at Crusino Casino
Crusino Casino doesn't exactly provide a broad range in the payments section, but it covers all of the majors, so we gave it a thumbs up. In addition to popular cards and e-wallets, Crusino is one the new crypto casinos offering unlimited withdrawals.
Speaking of withdrawals, Crusino allows a big monthly limit of $30,000 and a more than decent single-cashout maximum of €4,000; knowing that daily max withdrawals can go as low as $500 these days, this is more than a fair amount. As for the minimum payout, it's $20.
Withdrawals are fee-free and the casino promises to process them in under 12 hours. However, beware that the procedure may be delayed due to missing verification documents.
Unfortunately, though, the minimum rollover requirement falls on the higher end of the market average: before requesting a withdrawal, the last deposit must be rolled over 3 times on slots or wagered 10 times over on table games.
Customer Support at Crusino Casino
If you have any questions or concerns, the casino's customer support team is here to help. Using the live chat feature is the fastest way to get assistance. It's located in the bottom right corner, and when you launch it, you will be directed to a bot; if you don't find a solution in the FAQs, you will be transferred to an agent.
At the time of testing, the chat worked just fine, and the queue was insignificant.
Also, the Contact form is in the footer and you can fill it out if you prefer this line of support; however, you should know that this process will be much slower, given that the form is delivered via email.
Games at Crusino Casino
Crusino Casino games library is as expansive as any of its sister casinos, so you can expect the same: top software providers and regular delivery of new online slots, counting thousands in the slots department; the search is quick and precise, so no worries about finding what you want, though.
When it comes to table games, video and live versions are equally abundant, leaving no stone unturned regarding bet or table size. And let's not forget the video poker collection, which is just as memorable.
These and many more are found in the lobby and can be filtered in numerous variations, including Bonus Buy, Popular, or Bonus Wagering-eligible slots.
Crusino Casino's Commitment to Responsible Gambling
Crusino Casino, just as expected, scored highly on the responsible gambling scale. The reputation behind its operator is fully justified in this section, offering an excellent range of tools.
Except for Self-Exclusion by Request, these are all built-in, fully automated features.
Final Verdict on Crusino Casino
Crusino Casino is an all-around great experience, elevated by quality customer service and the effort to help people seeking it with a holistic approach to responsible gambling, with a range of payment solutions and an extensive game library.
The Loyalty Program offers up to 6700 Free Spins if you reach the top level, with the wagering requirements going lower as you go up the ladder. Although the number of spins per level could be higher, it's an incentive.
Finally, the bonus section covers all angles, with a three-part welcome bonus (starting with 100% up to €1000 bonus + 100 Free Spins for a total of €5,000 and 300 Free Spins), all the way to weekly promotions offering Free Spins and match deposits.
Recommended by experts
Player Reviews
The WEEKEND bonus was great for me. The special bonus that is available on weekends has its own uniqueness, its own super wins, I was lucky this time and was able to win more than last time, it's cool to win 400 EUR, it's available in several games and you can choose what you like best. I'm glad for this experience and the next bonus I want to try is Fortune.
As for the gaps, I tried to understand which games I could play, unfortunately not all of them, and it was not clear to me what I could play, I contacted support and was directed to the appropriate category on the site and I was able to focus on certain games that are definitely available for play
Dear miren0567,
Thank you for sharing your experience!
We are very pleased to hear that our bonus brought you a good win and gave you vivid emotions. We work hard to make sure that every bonus is special and gives you the opportunity to get super wins!
We're glad that the support team was able to help you with the choice of games - we strive to make navigation as convenient as possible, but we're always ready to support you if you have any questions. Your feedback is very important to us and helps us to improve our service.
We hope that you will continue to receive only positive impressions from playing with us!
Best regards,
Crusino Casino Team
I can safely call myself a player with experience who has already played hundreds of online casinos. That's why I decided to say a few words about this site, because it really surprised me. The first and foremost thing I want to mention is their support, I haven't seen such fast and friendly agents in a casino for a long time. All my questions were not ignored and I was given a clear and comprehensive consultation and I was pleasantly surprised. The sea has always been my favorite theme, so I can say that I feel like a fish in water, ahaha.
The only worry I had was when my deposit was cashed out, but it was resolved after 20 minutes, so I can't complain too much. So I think I will become a frequent visitor to this site.
Dear leahnetrusty1521,
Thank you for such a warm and sincere review!
We are sincerely glad that we were able to pleasantly surprise you, especially with our customer service. Your words are the best motivation for our team and confirmation that we are moving in the right direction. Our goal is to always stay in touch and help players quickly, clearly and with a smile. The marine theme is really something special.
Regarding the deposit issue, thank you for your understanding. We are constantly working to ensure that even minor delays are resolved as quickly as possible, and we are pleased to know that you were satisfied with the solution.
We will be glad to see you again on our website. We promise many more pleasant surprises ahead!
Best regards,
Crusino Casino Team
I decided to register at this casino because I was attracted not only by the first deposit bonus but also by the fact that it comes with another bonus in addition to the cash bonus and free spins, which is a pleasant surprise. After all, there are few places where you can find such generous conditions. And I want to say that my intuition did not fail me, and on my spin on the wheel of fortune I struck out an additional 100 free spins. So far, I haven't managed to win anything significant, but the gameplay itself was pleasant and interesting with their variety of games and providers.
Dear LindaSweety07,
Thank you for your wonderful feedback!
We are very pleased that our bonuses and additional pleasant surprises have left a positive impression on you. We are pleased to know that your choice of casino met your expectations and the wheel of fortune brought you additional free spins - may the next spins be even more successful!
We are constantly working on expanding our range of games and cooperating with leading providers to make your gaming experience as interesting as possible.
We wish you big wins and even more fun! Thank you for choosing us!
Best regards,
Crusino Casino Team
In spite of my complaint below, online support does not get their money for nothing, they can explain everything to you so that in my opinion even my child would understand, and he is only 5 years old lol, great job anyway! Although I suspect they can do it all with a stone face sitting behind their screens, but it doesn't matter. 9 stars is just for the whole gambling system that all casinos have
I would like to draw attention to the cashouts in case of playing with bonuses, I mean the balance "correction" or whatever they call it. Just a word of warning - it is better to contact the online chat first. I have played in many casinos and know about this "feature" but for new players it may not be a very pleasant surprise, just in case ;)
Dear KostantinAnis208,
Thank you for your feedback.
As for your comment about withdrawals when playing with bonuses, thank you for bringing it to our attention. Indeed, as in most online casinos, the rules for wagering bonuses and so-called “balance adjustments” are governed by the general terms and conditions of the bonus policy. We always advise players to familiarize themselves with these terms and conditions in advance or contact Live Chat to avoid any misunderstandings. We strive to ensure maximum transparency of the game and fairness of the conditions, so we are always open to questions and clarifications.
Thank you for your trust, and we wish you a pleasant game and good luck!
Best regards,
Crusino Casino Team
Not my first casino, but I fell into the design of this. Remind me about a vacation.
Made my first deposit and bought a first bonus, but for some reason bonus didn't activate. I contacted support and i was surprised by how quickly they responded. I got my bonus manually and was so happy. Agent was very kind and polite to me. So I wiiin and cashout, so exciting. Definately i will keep play to see what winnings i can get more. Hope for million NOK will be the next. Cool casino.
Dear HellenAustbo34,
Thank you so much for sharing your experience with us!
We’re so happy to hear that our design gave you vacation vibes — that’s exactly the feeling we hoped to create! We truly appreciate your patience with the bonus issue, and we're glad our support team was able to step in quickly and help. It’s always our goal to make sure players feel taken care of, and we’re delighted to hear our agent left a good impression.
Huge congratulations on your win and cashout! Thanks again for choosing us — we're so excited to have you as part of our community.
Best regards,
CrusinoCasino Team
I love traveling and have been looking for a casino stylized as the sea for a long time, the design is really cool. It is very convenient to use tabs, everything is clearly and understandably arranged. The support team has a very cool approach to everyone, my sister also plays here, so I'm sure what I'm saying. A wide variety of games, my favorite is the one with Elvis the frog, I win it all the time. Also, fast withdrawals. I also really like the manager Ginger, she is so sincere and nice, she helped me verify my account for withdrawals, explained how the documents should look like, I give her 10 out of 10.
Dear alex_frog,
Thank you so much for your wonderful and heartfelt review!
We’re absolutely thrilled to hear that you love our sea-themed design — it means the world to us that you noticed the care we put into creating a unique atmosphere. We're also glad the site layout feels clear and convenient for you to navigate. It’s fantastic to know that our support team made such a positive impression! We’re so happy our game brings you luck — may the wins keep coming!
Thank you again for being part of our community — we appreciate you more than words can say.
Best regards,
CrusinoCasino Team
I absolutely love this casino. I have never encountered any problem with Crusino. Payouts are extremely fast. And support is amazing. The answer right away.
Dear Izaivo81,
Thank you for your kind words!
We’re thrilled to hear that you’re enjoying your experience at our casino. Fast payouts and excellent support are our top priorities, and it’s great to know we’re meeting your expectations.
If you ever need assistance or have any suggestions, feel free to reach out—we’re always here to help! Wishing you the best of luck in your future games!
Best regards,
Crusino Casino Team
What I can say about Blue Known Crusino is that I personally really enjoyed playing there, although I did have some issues.
First of all, I received free chips but couldn’t find them. I contacted the support team, and they provided me with clear guidelines not only on how to find my bonus but also on which games I could use it.
Whoa, I really appreciated their help, especially since it was my first time playing there!
Mmm, secondly, I was impressed by the Welcome Packs, as there are three of them, and they include not only cash bonus plus free spins, but there are three free spins on the Fortune Wheel.
Hmm, by the way, the Fortune Wheel is a really cool feature for trying your luck. I won a lot of free spins on it!
Thirdly, the cashback system is truly amazing, as I received a part of my losses back.
I’m sure I can trust them, and I will continue playing with them since they are highly friendly and respectful.
Dear Joannievri89,
Thank you for sharing your experience!
We're thrilled to hear that you enjoyed your time playing with us, and we're glad our support team could assist you in finding your bonus and providing useful game recommendations.
It’s great to know that the Welcome Packs and the Fortune Wheel added to your experience – we're happy you had fun with the free spins and luck on the wheel! We're also pleased that you found our cashback system beneficial.
We’re excited to continue providing you with a friendly, respectful, and rewarding gaming experience.
Kind Regards,
Crusino Casino Team
Wow, this is absolutely incredible... I can hardly believe it! This casino is truly one of a kind every moment is packed with excitement and pure adrenaline! I just spun the Wheel of Fortune., and wow, I never expected such luckscored 100 free spins! My mind is blown! For the first time ever, I really feel like luck is on my side, and the wins just keep coming! The bonuses here are insane makes me want to keep playing all night! This place has a unique vibe, and I’m loving every second of it! Feeling unbelievably lucky today!
I'm new to the casino, I haven't had any bad things yet, I think this casino shouldn't let me down if it's to such a great start. Maybe if something happens, but for now, I'm fine and I like it.
Dear Mottersheadieth,
Thank you for taking the time to write the feedback. It means a lot to us.
It's fantastic that the Wheel of Fortune brought you so much luck.
We love hearing how much excitement and adrenaline you're feeling—it truly sounds like you're on a roll!
We’re committed to keeping your experience just as thrilling, and we’re confident you’ll continue to enjoy everything we have to offer.
Kind Regards,
Crusino Casino Team
From my own experience, new casinos are very loyal to new players, as it happened with this casino. They often offer me loyalty bonuses, and recently I managed to win $160 from one of them, just for my loyalty to them.
I didn't really like the fact that the minimum withdrawal amount to the transfer bank was quite high - $300, but the support team helped me, I made an additional deposit, and I was able to withdraw everything together.
Dear Lexstewart5,
Thank you for sharing your experience!
We're thrilled to hear that you've enjoyed the loyalty bonuses and were able to win as a result.
We understand your concern about the minimum withdrawal amount, and we're glad to hear our support team was able to assist you in finding a solution.
Your feedback is invaluable, and we hope your future experiences with us continue to be just as rewarding!
Kind Regards,
Crusino Casino Team
I stumbled upon Crusino Casino one day and, wow, what a find! The first thing that caught my attention was the ocean theme – it’s not just a design, it feels like you’ve dived into the deep blue. The whole vibe is so relaxing, but also exciting, like you're on an underwater adventure. It’s one of those sites that isn’t overloaded with too much going on, which I really appreciated. It’s easy on the eyes and super easy to navigate.
I wasn’t expecting much when I made my first deposit, but to my surprise, I got a solid bonus to start things off. I thought that was pretty sweet, but what really made it stand out was their support. I had a tiny issue with my deposit not showing up right away, but the support team was right there, answering within seconds. Turned out, I just needed to give it a bit of time, and boom – money was in my account, plus an extra bonus I didn't even notice. Talk about a nice surprise!
The game selection is top-notch too. Everything runs smoothly, no lag, no freezing, and I’ve already found some favorites. Sure, I haven't hit a huge win yet, but I’m having fun, and who knows? Maybe my big win is just around the corner. Either way, I’m hooked, and I’ll definitely be back to dive deeper into what Crusino has to offer.
Dear Hello_Cathie45,
Thank you so much for sharing your experience.
We're thrilled to hear that the ocean theme made such a positive impression on you – we aim to create an immersive environment that feels both relaxing and exciting, and it's fantastic to know you felt that.
We’re also glad that your first deposit experience went smoothly, and it’s great to hear our support team was able to assist quickly when you had that minor issue.
Moreover, we’re happy you're enjoying the game selection.
If you ever have any more thoughts or suggestions, feel free to reach out to our team.
Kind Regards,
Crusino Casino Team
I was interested in the interesting name of this site and decided to give it a try, I was given a bonus after my registration and decided to stay. On my first deposit I got a nice bonus although I forgot to enter the promo code and thought I would get nothing. A lot of interesting games that I have not seen anywhere else before, everything worked properly and I did not encounter any lags. I thought that I would need to upload a bunch of documents to withdraw my winnings and ask the support if it is so and I was told to take and withdraw my winnings, in short I like everything so far.
My deposit was not instant and I had to wait about 15 or 20 minutes for my money to arrive in my account, but I got it. I also don't like the fact that I have to wait a long time for my winnings!
Dear JohnWhite4445,
Thank you for your detailed feedback!
We're glad to hear you enjoyed the unique games and smooth experience on our platform.
It's great to know that you were pleasantly surprised by the bonus and found everything working well.
We understand your concerns about deposit and withdrawal times, and we’re always looking for ways to improve those processes to make them as quick as possible.
We appreciate you sharing your experience and will continue working to provide the best service.
Kind Regards,
Crusino Casino Team
Crusino Casino is one of my favorite online gambling spots! They've got a huge variety of slots, table games, and live dealer action, so there's always something fun to play.
The best thing about it is that there are awesome bonuses for new players, as well as cool promotions for regular players. Plus, the site is super easy to navigate, making it a breeze to find your favorite games.
Also, the design is so cool, nautical. The design probably played a role in why I liked this site so much.
Verification takes a little time, it's not always easy to pass, and sometimes they ask for too many documents, in my opinion. But I think it allows for a safe space for gaming.
Dear Angela_Brown,
Thank you for sharing your thoughts with us!
We’re glad to hear that Crusino Casino has become one of your favourite casinos. It’s great to know you’re enjoying the variety of games and the bonuses.
We’re especially happy you like the nautical design, as it’s something we’ve worked hard to create an immersive experience.
If you have any questions, please do not hesitate to reach out to our team at any time. We are always available to assist you in any way we can.
Kind Regards,
Crusino Casino Team
I’m really digging the vibe of this casino! The ocean theme is on point, it really makes you feel like you’re under the sea with all those cool sea creatures and waves. It’s super calming but also fun at the same time. The design is easy on the eyes, and honestly, it’s one of the few casinos that doesn’t look too crowded or overwhelming.
The first deposit bonus was a nice surprise, got some good free spins to start with, and I was lucky enough to win a little something from them. Also got with it a Fortune bonus? didnt even noticed at first but thanks to their support staff they casually pointed it out for me during our chatting time. Played a few games and everything ran smoothly, no lag or anything annoying. The variety of games they have is solid too at least I found my favourite one here.
I can definitely see myself sticking around here for a while, and who knows, maybe I’ll hit that big win soon enough. Can’t wait to explore even more features this casino has to offer.
Dear Merieecutie,
Thank you for your feedback!
We're thrilled to hear you're enjoying the ocean-themed vibe – we wanted to create an immersive experience that feels both relaxing and exciting.
We're also glad that the first deposit bonus and the Fortune bonus were a nice surprise for you! It’s awesome that our support team could help you make the most of your experience.
It’s great to hear that the games are running smoothly for you, and we’re happy you found a favourite already!
If you ever have any more thoughts or suggestions, feel free to reach out to our team.
Kind Regards,
Crusino Casino Team
I am a fan of new casinos, I like to play on platforms that have just opened, so I was pleasantly surprised by Crusino Casino. There is a cool Welcome Pack, especially the 3rd deposit bonus, because there you get 150 free spins. The bonus was credited automatically, but only 50 free spins. I was so angry, and immediately thought that this was some kind of casino scam where I spent my money. But then I wrote to technical support, and a nice girl support manager explained to me that 50 free spins will be given within 3 days. I think Crusino will become one of my favorite casinos.
Sometimes there are problems with the games and the site itself, which freeze a little. The problems were tried to be solved, now everything seems to be fine, and you can play your favorite games without any issues.
Dear Dylan_o_Brien ,
Thank you for sharing your experience with Crusino Casino!
We’re really glad to hear you’re enjoying the Welcome Pack.
We're happy to know that our support team was able to clear things up for you and that everything is now working smoothly.
It’s great to hear that Crusino is becoming one of your favourite casinos, and we’ll keep doing our best to make your experience even better.
If you have further questions or require clarification on any issue, please do not hesitate to reach out to us at any time. We are always available to assist you in any way we can.
Kind Regards,
Crusino Casino Team
I love the name of Crusino. It sounds like something magic and connected with blue. Its design is also my favourite as it is in the style of sea and it is marvellous. As for the games, I really enjoyed the time when I was playing, but I have an issue with one of them. Support team helped me with it really fast.
The First deposit bonus is something good. I loved free spin on Fortune Wheel where I won some additional free chips.
Also, as for the cashout, it was approved really fast and I bought a present for my husband, wow really impressive.
Dear Itsmonica98,
Thank you for your feedback. It holds significant value for us.
We're thrilled to hear that you love the name and design of Crusino—it’s great to know the sea-inspired theme resonates with you. We wanted to create a magical and immersive experience, so it's awesome to hear that it stood out!
We're also glad to hear that you had a great time with the games and that our support team was able to assist you quickly with the issue you encountered. It’s always our goal to provide fast and helpful support whenever needed.
It’s fantastic to hear that you enjoyed the First Deposit bonus and the Fortune Wheel spins! And we’re especially happy that your cashout was fast and allowed you to get a special gift for your husband—that's amazing!
If you have any questions, please do not hesitate to reach out to our team at any time. We are always available to assist you in any way we can.
Kind Regards,
Crusino Casino Team
I like this site, an ocean theme looks interesting. I've already tried a lot of games, they're working without any lags, and even managed to get a good win. To withdraw funds, i had to go through verification, at first I didn't understand what exactly I had to upload, but the support helped me with everything, so I was able to get the money.
In general, i am satisfied with everything, I will continue to use this site, hope get more winnings soon here!
Dear Xxxkrishere ,
Thank you for your feedback!
We're really glad to hear you enjoyed the ocean theme and that the games worked smoothly for you. It's great to know you had a positive experience with the verification process, and we're happy that our support team was able to assist you.
We’ll continue working hard to provide the best experience for our players.
Kind Regards,
Crusino Casino Team
Just recently I was scrolling the web trying to find a new place to spend my leisure time and you know just light up the mood. And just then I randomly found this site.
At first I didn’t even mean to click on it but gosh I am really glad it turned out that way! So I want to share my real experience here. At first my eyes were captivated by the design and theme of this casino it really felt like I traveled to the bottom of the crystal clear ocean. Very pleasant to the eyesight. Also it’s really easy to navigate through it (there many sites out there with “cool” designs but when it comes to use it you just want to quite and forget about it) These few things were enough to convince me to give it a try. Registration process went smoothly can’t really say something outstanding but at the same time can’t complain either. Then I tried to make my first deposit right away but to make sure not to regret it later I decided to go with the minimum deposit amount (cuz you know you can’t trust a book by its cover) and then the first problem occurred (or I thought so) the money successfully were debited from my bank account but didn’t reflect on the website page. I was furious and went to the chat right away to figure out what was going on??!? Agent that was in charge of me replied within few seconds that really surprised me and she proceeded to look into my request immediately. Turned out there is so called “processed time” for deposit to be credited so I was asked to wait a little and while we were chatting she also talked me that I can get a bonus for my first deposit here and while it was explained to me in more detailed. My money really popped out in my account. Also Eliza (agents name if I remembered right)was the one who noticed it first and even offered me the first deposit bonus while we still were in the chat. So in the end I got my money and the bonus at the same time! Really awesome and understanding support service can’t be better honestly. Though luck wasn’t on my side during the gameplay after all but it was really exciting and thrilling as they got many top providers games here. And I also have next pack of my bonus spins waiting for me about a few hours from my bonus so no time be sad. Don’t know about withdrawals here cuz haven’t tried it yet so I will skip this topic for now. But I can tell for sure that next few days I will spend my time here and will try out as many features as possible. For now I really satisfied with it. Maybe will come back here to post an update who knows:)
Dear Daniel-grimes12,
Thank you so much for sharing such a thoughtful review!
We're delighted to hear that the design and theme of the casino captured your attention and created a relaxing atmosphere for you. It's also great to know you had a smooth registration process and that our support team, was able to assist you promptly and helpfully when the deposit issue arose. We always aim to provide the best service, so it's wonderful to hear your positive experience!
We look forward to seeing you back soon.
Kind Regards,
Crusino Casino Team
Crusino is my beloved casino due to its design first of all. Despite I played here not for a long time, I liked it from first sight.
The sea vibes with ships, pearls and shellfish make you feel really relaxed and calm.
The bonuses are quite cool. I had some of them and enjoyed it.
I was so happy to win some funds. Many thanks to the support team that helped me a lot to find out how to withdraw my winnings and go though the verification team.
I really hope that this casino has a great future. I'll definitely come back.
Dear MissAbby,
Thank you so much for sharing your experience with us!
We’re thrilled to hear that the design and sea vibes made such a positive impression on you. It’s great to know you’ve been enjoying the bonuses and had a smooth experience with both the winnings and our support team.
We truly appreciate your kind words and are excited that you’re looking forward to the future with Crusino.
Kind Regards,
Crusino Casino Team
Good selection of games, good bonuses (horrible T & Cs though read carefully) decent amount of providers, decent banking options, and games load and play smoothly. Overall everything that you would expect from an online casino and especially one part of an established brand like Dama.
Signed up, made a deposit with no bonus, managed to get a good balance and having withdrawn from dozens of dama casinos I know the process well. Upload documents and hit withdraw, I can see my documents were approved However the withdrawal stayed pending for 7 days lol never seen it happen before at a dama casino. Support not helpful, get usual copy and paste responses and let's be grown ups here and point out that this is simply so you reverse your withdrawal and play it. In the end I had seen enough of how this casino operates and was happy to zero my balance and close the account. It's unfortunate that there's a few rotten eggs amongst the dama casinos and this is one of them. All we ask for is be fair, follow your own policies and don't mess people around. Just a humble warning to anybody signing up here.
Dear Genovese,
Thank you for your feedback.
We're glad to hear that you enjoy the game selection, bonuses, providers, and smooth gaming experience overall. We also appreciate your insight on the importance of reading T&Cs carefully.
Regarding your withdrawal experience, we sincerely apologize for the delay and understand your frustration. We understand how frustrating and inconvenient it can be when things don't go as smoothly as expected.
It's disappointing to hear that our support team did not meet your expectations, and we'll make sure to pass along your feedback to improve our service.
Your satisfaction is our top priority and we always strive to provide high-quality services. Please contact our support team directly so we can investigate the issue with your withdrawal and provide you with assistance regarding this matter.
Kind Regards,
Crusino Casino Team
It's been two weeks, and my deposit has still not gotten into my casino account, i deposited with crypto. I've asked the chat every day since, and they still keep giving me the same answer. that I have to wait a couple of days.. and that they're working hard on fixing it...
Dear Espeland95,
Thank you for contacting us and sharing your concerns. We sincerely regret the confusion you experienced during depositing. We genuinely understand how frustrating this might have been.
We would like to emphasize that our primary focus is on effectively addressing and resolving the issue at hand. Our team always works hard to investigate and resolve any issue as smoothly as possible.
Please contact our support team directly so we can provide you with further assistance.
Your satisfaction is our priority, and we are always ready to help.
Kind Regards,
Crusino Casino Team
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Wasn't even planning to sign up anywhere new but got reeled into Crusino by the whole ocean vibe they’ve got goin on and honestly didn’t regret it. The design’s super clean all those deep blues and wave-like flows make it feel like you’re playing on a yacht instead of your couch lol.
Signed up real easy, grabbed one of their welcome bonuses (not bad at all btw), and dove straight into some slots. Site runs smoothly, no lags or glitches, and game choice is huge, like huge huge.
I did run into one issue tho my withdrawal got stuck for like a day, and I was already gearing up to be annoyed... but credit where it’s due, support replied within a few mins on live chat, explained what was up (turns out I missed one of their KYC steps), and once I sent the doc, it was sorted quick.
It'd be cool if they immediately indicated somewhere in the profile what documents need to be uploaded before you can withdraw..
Yes, you can find out this pretty quickly from support, but it still takes some time.