General Information about Crusado Casino
Crusado Casino is an online casino site that is licensed and regulated in Costa Rica. However, I was not able to visibly see the licensing info on their site and this is something that needs to be displayed in the future.
Signing up is easy and the casino supports the latest mobile devices. You can set up an account using the Crusado Casino bonuses to top up your first deposit. I claimed the 375% welcome package up to €11,000 + 350 free spins. This package spreads across multiple deposits for when I return to the site. However, these are country specific offers and subject to change so check our bonuses page for the most up-to-date offers. You can also check our casino reviews for more sites that offer welcome packages like this.
The casino is quite reward-heavy after you’ve become a member and it doesn’t stop at the welcome package. You can enjoy regular tournaments and challenges and visit the casino store to exchange coins for free spins, casino bonuses and more. Based on your wagering, you may also be invited to the VIP Members Club for exclusive perks and rewards.
Payment Information and Options at Crusado Casino
You can choose from a variety of payment methods and it is a crypto casino, accepting Bitcoin, Ethereum, Litecoin and more. The minimum deposit starts at €10 although some options may vary and the same applies to withdrawals. From what I could see in the cashier, there are no payment fees.
You must complete the verification process before you can make a withdrawal. You’ll receive a pop-up to let you know when you need to verify your account and you can upload your documents to your account. Once uploaded, the casino aims to review your documents within 24-48 hours. Once verified, the casino aims to process your withdrawals within three business days. The finance department works Monday to Friday from 6 am to 5 pm GMT. Unfortunately, this does mean there are no evening or weekend withdrawals.
The amount you can withdraw depends on your VIP level and there are five levels. Your VIP level is determined by your gaming activity over a 90-day period. The full table for each level is available in the terms and conditions which are subject to change and based on your currency. Some of these limits start at €500 per day for the lower VIP levels which is relatively low and will mean you will have to wait some time for larger withdrawals. You can have up to three pending withdrawals in your account at the same time.
If you do not log into your account for at least 180 days, the casino will mark your account as inactive and you will be charged a €5 fee each month.
Customer Support at Crusado Casino
If you need help, live chat is available via the help centre. On first glance it may seem like the casino doesn’t support chat, but you can click the icon in the help centre. It may be worth checking the help centre first! The casino has covered various topics, including payments, casino bonuses, verification and more.
If you need to use the live chat feature, it’s available 24/7. You can launch the feature to speak to someone 24/7. You’ll need to enter your name and email address to join the queue. I tested live chat and waited a short time before I was connected to someone. They were able to help me with no issues and response times were fast.
For anything less urgent you can email the casino at any time.
Games at Crusado Casino
The casino is home to more than 4,000 casino games! You can try the latest online slots, progressive jackpot slots, Megaways, feature buys and more. The lobby is well laid out with lots of menus and tabs that you can use to find your favourite game types. I couldn’t find any RTP information but you can see which games are trending, which ones are new and try a selection of exclusive titles. You can also use the search bar to find any game, provider or category.
I tried some of the casinos most popular games and browsed the collections to try some Megaways and jackpot slots. Overall I had no issues navigating from game to game and every game I did choosed, played well with no issues.
You can also try a selection of table games. There are plenty of versions of online blackjack, poker, roulette and other classic variants. Or, for something more interactive you can try the live casino. There is a whole catalogue of games available and each of them are hosted by real life dealers. You’ll find providers like Evolution Gaming, Pragmatic Play Live and other popular providers. There are more than 200 live games available so you are spoiled for choice.
Crusado Casino’s Commitment to Responsible Gambling
Even though the casino supports responsible gambling I could not find many tools that will help you manage your gaming activities. From what I could see, your only option was to self-exclude if you need to take a break. I couldn’t activate this in my account so you will need to send the casino an email if you need it. Once received, the casino aims to activate your self-exclusion within 24 hours. I’d like to see deposit, loss and wager tools supported in the future.
