CrownPlay Casino

Crownplay Casino has not sent the requested withdrawal for 8 days.

The support team keeps saying that everything is fine and that there is just a delay, but I will eventually receive it.

I would appreciate your help with this matter because they keep postponing it, and the promised 3-day timeframe has long passed.

I have submitted a withdrawal request on June 8th, 2025, but my request has not been reviewed

I've chatted more than 5 times to request an update, but have not been responded to with canned notes. Nobody replied to me directly, and I was denied the opportunity to speak with a Supervisor. I can't even verify my account as it says that it isn't required at this point.

I need assistance to process my withdrawal as the timeline well exceeds the standard processing time.

Crownplay blocked access to my account and requested documents for verification.

I have sent Crownplay all the documents they have requested.

The final one was sent to them 8 days ago, and I still haven't heard a peep back.

When I contact support, they say it will be resolved quickly, but I see no signs of that.

I have several thousand euros that it looks like they are trying to get out of paying me.

Hello,

there are 3 problems here, but I didn't want to make 3 complaints, so I'm putting it in the closure account.

The bookmaker closed the account and confiscated the funds in the account.

The first problem occurred in December, when the money was not paid out even after several weeks. This alone violated their article 6.13.

The account was then closed during January. Without specifying why. In addition, the company did not send either the pending withdrawals or the money that was in the account.

In addition, the company doesn't tell me why, specifically. What I did wrong.

They only want verification now, but are not able to specify what they want from me and they don't respond to my emails about clarifying. Such as what the AOS is, which they are required from me. Next, they want transaction IDs for the account from my card. Only problem is that they use the same carrier as other companies, so there is no way to know which payments just went to their account. If I could at least log into the crownplay account, I could find out when the deposit was made and it wouldn't be a problem to trace the transaction id. In short, the company does everything it can to avoid having to pay out money.

But the first and foremost thing is that they are violating their own terms and conditions regarding the withdrawal of money. Also closing the account for no reason and last but not least zero communication and I've been waiting for a response for weeks now.

Last week I created an account in CrownPlay and deposited 3,000 EUR and after betting for a week my balance grew to 5,000 EUR. I decided to withdraw some of the money. I read all the terms and conditions and they had a 500 EUR limit per day and a processing time of 3 business days. I made the first withdrawal request of 500 EUR and waited 3 business days, however my withdrawal transaction still showed as "under review". I made enough bets to be above the wagered amount stated in the conditions and I did not have any bonus active. Therefore, I decided to contact the support department for an explanation. They had decided to close my account, confiscating all my funds without any explanation and without any valid reason.

I made some research and it seems that the casino has a bad reputation and there are multiple complaints about this casino with the same problem as me (for example, in TrustPilot or Reddit), and similar complaints can be found for the owner of the casino as well.

I have made screenshots of all the balances, personal data, transactions, pending withdrawals, support communication. I would like to add them to my complaint and please find them attached for your reference. In the attachment you can see proof of my deposits (I also have the binance account transactions), and proof of my winning bets, etc.

I don't know how to proceed further to get my money back or sue the company in order to denounce this fraudulent activity.

Hello, I am a new client.

I have Crownplay Casino.

I withdrew an amount of 460 euros on 03/08/2024. I waited 11 days and then they refused the withdrawal. I do not know why they told me that it was an error in my banking provider, knowing that (I contacted the bank and... They said that there is nothing wrong with my account) and now I have made another withdrawal in the amount of 500 euros, but I have not received anything and they are not answering me.

I hope you can help me get my rights.