CrownPlay Casino Complaints

Hello everyone, I fill a complaint regarding my delayed withdrawal at CrownPlay.

I submitted my initial request of 800 AUD earlier this week, and since then my withdrawal requests have been stacking up. Live support says everything is okay, although the delay is not normal according to the terms provided by the casino, that is what worries me.

Other than that, my account doesn't need verification and live support claims that my withdrawal is the highest priority.

I would really appreciate if CrownPlay could manually check what's up my withdrawals and finally process my withdrawal requests.

Thank you everyone

Good morning!

I won 1500 euros on Crownplay, and I have made three withdrawal requests, but so far I have not received my winnings and I need them.... I didn't take any bonuses.

Can you pay my winnings, please?

I've been waiting for 6 days, and I'm stressed.

Thank you very much for your compréhension.

I would be grateful.

Hello,

I'm asking Ask Gamblers team to help me to retrieve my funds. This casino won't process my withdrawals now for over two weeks. Customer support and VIP manager are unable to help. I've tried to solve this now for long time but I have no other choice than ask help from Ask Gamblers. They don't require KYC from me, I haven't used any bonuses and I have played casino and sports. I have 10000€ stuck in there.

I asked crownplay to close my account permanently because of my gambling problem earlier this year. They did not close my account, nor put any restrictions on it. Instead continued sending me bonuses and free bets to encourage me to play again. During this time, I have been allowed to continue to deposit funds even though I asked to be blocked.

I am raising this complaint to permanently close my account and to compensate me for the losses during this time, as I have been asking and asking to close my account because of my debt addiction. I am horrified at your complete lack of care in this matter. I believe a refund of the net deposits during this time and a permanent ban of my account is the only fair solution.

Crownplay Casino has not sent the requested withdrawal for 8 days.

The support team keeps saying that everything is fine and that there is just a delay, but I will eventually receive it.

I would appreciate your help with this matter because they keep postponing it, and the promised 3-day timeframe has long passed.

I have submitted a withdrawal request on June 8th, 2025, but my request has not been reviewed

I've chatted more than 5 times to request an update, but have not been responded to with canned notes. Nobody replied to me directly, and I was denied the opportunity to speak with a Supervisor. I can't even verify my account as it says that it isn't required at this point.

I need assistance to process my withdrawal as the timeline well exceeds the standard processing time.

Crownplay blocked access to my account and requested documents for verification.

I have sent Crownplay all the documents they have requested.

The final one was sent to them 8 days ago, and I still haven't heard a peep back.

When I contact support, they say it will be resolved quickly, but I see no signs of that.

I have several thousand euros that it looks like they are trying to get out of paying me.

Hello,

there are 3 problems here, but I didn't want to make 3 complaints, so I'm putting it in the closure account.

The bookmaker closed the account and confiscated the funds in the account.

The first problem occurred in December, when the money was not paid out even after several weeks. This alone violated their article 6.13.

The account was then closed during January. Without specifying why. In addition, the company did not send either the pending withdrawals or the money that was in the account.

In addition, the company doesn't tell me why, specifically. What I did wrong.

They only want verification now, but are not able to specify what they want from me and they don't respond to my emails about clarifying. Such as what the AOS is, which they are required from me. Next, they want transaction IDs for the account from my card. Only problem is that they use the same carrier as other companies, so there is no way to know which payments just went to their account. If I could at least log into the crownplay account, I could find out when the deposit was made and it wouldn't be a problem to trace the transaction id. In short, the company does everything it can to avoid having to pay out money.

But the first and foremost thing is that they are violating their own terms and conditions regarding the withdrawal of money. Also closing the account for no reason and last but not least zero communication and I've been waiting for a response for weeks now.

Last week I created an account in CrownPlay and deposited 3,000 EUR and after betting for a week my balance grew to 5,000 EUR. I decided to withdraw some of the money. I read all the terms and conditions and they had a 500 EUR limit per day and a processing time of 3 business days. I made the first withdrawal request of 500 EUR and waited 3 business days, however my withdrawal transaction still showed as "under review". I made enough bets to be above the wagered amount stated in the conditions and I did not have any bonus active. Therefore, I decided to contact the support department for an explanation. They had decided to close my account, confiscating all my funds without any explanation and without any valid reason.

I made some research and it seems that the casino has a bad reputation and there are multiple complaints about this casino with the same problem as me (for example, in TrustPilot or Reddit), and similar complaints can be found for the owner of the casino as well.

I have made screenshots of all the balances, personal data, transactions, pending withdrawals, support communication. I would like to add them to my complaint and please find them attached for your reference. In the attachment you can see proof of my deposits (I also have the binance account transactions), and proof of my winning bets, etc.

I don't know how to proceed further to get my money back or sue the company in order to denounce this fraudulent activity.

Hello, I am a new client.

I have Crownplay Casino.

I withdrew an amount of 460 euros on 03/08/2024. I waited 11 days and then they refused the withdrawal. I do not know why they told me that it was an error in my banking provider, knowing that (I contacted the bank and... They said that there is nothing wrong with my account) and now I have made another withdrawal in the amount of 500 euros, but I have not received anything and they are not answering me.

I hope you can help me get my rights.

I asked for a payout 11 days ago, but never received it.

I asked CrownPlay support for help many times, but still nothing. They only copy/paste the info and always asked for more time.

I have also sent multiple emails but never got a response.

At the site, T&C can see 3 business days to do the payout:

I won $300.00 and I tried to collect. when it didn't arrive in an appropriate time frame, I contacted them. They said it was on its way. then they said it was escalated. and now they blocked my account. I don't know what to do because even before they blocked my account they were just dismissing me on the help chat. They would just say account has been escalated and hang up. So I am asking you for help as all the problems that seem to get solved online seem to get help from you.

I asked a payout 8 days ago, but never received. Asked the CrownPlay support for help two times, but still nothing. They sent only copy/paste info and always asked for more time. At the site TOS can see 3 business days to do the payout:

the payout request id: < removed >

I'm going to email them again, I used online chat till now