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Chilli Casino
- Live chat available
- Mobile friendly design
- User-friendly design
- UK Gambling License
- No casino games, slots only
- Limited live chat hours 07:30am - 01:00am
Chilli Casino is an online casino owned and operated by BGO Entertainment Limited. The site focuses heavily on video slots and the casino boasts a number of top software providers so players can enjoy titles from the likes of NetEnt, Quickspin, Playtech and Eyecon. The site's primary language is in Englsih and the casino can be played instantly or members can use their mobile casino. Chilli Casino is licensed and regulated by the UK Gambling Commission and the Alderney Ggambling Control Commission.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Spain, Italy, France, Belgium, Greece, Germany, Turkey, Switzerland, Hong Kong, Denmark, Estonia, Bulgaria, Cyprus, Hungary, Romania and the United States of America. The full list of restricted countries and territories can be found under ‘more casino details’.
Virtual Games
Players who enjoy video slots will be pleased to know the lobby is full of them! Since the casino is home to several software providers like NetEnt, Quickspin and Playtech players will also enjoy the variety that is available.
In the lobby players will be able to filter the games by each individual software provider which makes this easier to browse or they can use the search engine to help find their favourite games quicker. Games can even be categorized in alphabetical order and sorted by their theme.
Titles here include the Starburst Slot, Twin Spin Slot, Gonzo’s Quest Slot, Hall of the Mountain King Slot and Sakura Fortune Slot.
Live Casino
Unfortunately, at the time of writing there is no live casino available here.
Mobile Gaming
Members who prefer gaming on the go can open Chilli Casino through their mobile, smartphone and tablet devices. The casino can be played through a compatible mobile browser which means players won’t need to worry about opening an app to play. A large selection of slots will be available anytime, anywhere.
Support
Anyone who needs help and assistance can contact the casinos customer support team. The fastest way to get help is by contacting their live chat facility which is open Monday to Sunday 07:30 am - 01:00 am. Customer services agents are also available through email and over the telephone during the same business hours. Calls from local landlines and mobiles will be charged at standard rates.
Security and Fairness
When it comes to security the casino takes this seriously which is why they utilize a high level of SSL encryption. Players can rest assured that their details will be safe as sensitive and financial transactions will be encrypted before being sent over the internet.
The casino also uses a random number generator so the games available here remain fair and random.
Recommended by experts
Player Reviews
Chilli is a sister casino of BGO, who are surely one of the most trustworthy UK online casino brands around right now, and forever popping up on my TV screen late at night with their promises of wager-free free spins. I’m pleased to see that policy extends across to this casino as well!
Looks wise, the Chilli casino site is fairly modern with a nice fire inspired colour scheme. It seems to react well across most devices although it actually seems the interface on regular computers/laptops isn’t quite as polished as on mobile devices. It seems to me that a huge proportion of business has to be coming from these alternative platforms these days and yet so many older more established casinos don’t seem willing to put the work in and perfect their sites for people using them.
Decent VIP schemes are also becoming few and far between now, so I really appreciate what Chilli have up for offer. Their reward scheme gives one Chilli for every £10 spun on slots, or every £100 played on table games. The table games figure is a bit on the tight side I think but I think the slots one is okay considering 10 Chillis is enough to grab a few no-wager free spins. On a lot of sites I can do a whole nights spinning and still not be even half of the way to actually receiving any kind of VIP benefit… seems like madness to me!
Promotions in general are quite good here, at least they do send things through via e-mail on a fairly regular basis, and again the wager-free spins are a big plus. Wagering on their bonuses is a little on the high side though at 50x.
As at BGO, withdrawals here are super-fast. I often deposit with Skrill and usually receive those withdrawals in under half an hour, sometimes much faster than that, which is on par with the very best in the industry for sure. Card withdrawals appear a little after midnight one working day after requesting, so in the region of 24-36 hours depending what time I was playing. That’s as good as you can hope for and really doesn’t make playing with my card much of a problem at all.
Hello,
Thank you for taking the time to review us, we appreciate your valued feedback.
We hope you continue to enjoy the site and we see you soon.
Kind regards,
Chilli Customer Support.
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Joined verified account, went to withdraw, it stayed pending for 4 days, then got authorised, they said there was a mix up with my DOB??? So money got put back into my account, had to redraw, waited 3 days pending, got authorised, then a week later its back in my account!!!! They said the IBAN code was wrong (NO WAY) went onto online chat which always says you're talking to Alexa, Alexa was so rude accused me of having a fake email account, funny that because I got all the offers from them on email, she said I didn't understand the procedure, I asked how come we can deposit and it shows straight away but when you withdraw it can take up to 21 DAYS to be back into your bank??? Gave up closed ac.