General Information about Chill Spins Casino
Chill Spins Casino is an online casino operated by White Star B.V. that is incorporated under the laws of Curacao with company registration number 153150. The casino is operating under license with No. OGL/2023/159/0076 issued by the Curacao Gaming Control Board (GCB).
The sign up process is quick and easy and your account can be activated in a few minutes. Before you register, you can browse the Chill Spins Casino Bonuses that we’ve added. I only managed to claim a cashback offer, but these are country specific.
I signed up using my Mac, but you can use most web browsers or mobile devices to play. Regardless of how you choose to play, you’ll gain access to the casinos full catalogue of games and features. You can chat to us in the forum about the casino or read our real player reviews.
Payment Information and Options at Chill Spins Casino
You can choose from a variety of payment methods which are available in the cashier, according to your country of residence. It’s also a casino that accepts crypto, including bitcoin. The minimum deposit generally starts at €20 for most payment methods.
You must complete the verification process before you can make a withdrawal. You’ll need to send proof of identification, payment method and address. The casino aims to review these within 12 hours but during peak times it can take up to 24 hours. Once verified, the casino aims to process your withdrawals within a day. Potentially both the verification and payment processing times could be within 24 hours but bear in mind it could take longer. Withdrawals are processed on a first come first served basis.
Unfortunately, the casino has put a cap on the maximum winnings which means you can win up to $100,000 per day. However, this does not apply to progressive jackpots.
I could not find any information on their inactivity clause but bear in mind that if you don’t use your account for a certain number of months, you could be charged a fee.
Customer Support at Chill Spins Casino
If you need help there are support options available, including live chat. However, live chat is not obviously available and it took some time for me to find it. It’s open to registered and unregistered users and can be found in the Help & FAQ section. You’ll need to select a help topic first, then you’ll see the option to either chat with the casino or send an email.
Once you launch the live chat feature, you can start a conversation with an agent, Initially, you’ll chat to an AI bot. I could not bypass the bot to speak to an agent so I have not been able to fully review the live chat feature. However, the AI bot was able to answer most of my questions. But for anything more complex you will benefit from either speaking to a live chat agent or emailing the casino. Unfortunately, I could not find any phone support.
Games at Chill Spins Casino
The casino is home to more than 5,000 casino games from popular providers. Even though this isn’t the biggest library of games I’ve reviewed, there’s still a decent selection of online slots for all players to choose from. Slots seem to be the heart of the casino, like most casinos. You can explore a range of slots featuring bonus rounds, expanding wilds, free spins and progressive jackpots.
I do think the lobby is basic in comparison to other casinos and lacks quite a few sorting and filtering options. There aren’t many menu options which means you may need to browse the entire collection rather than tailoring the lobby to your favorites. However, there is a search bar so you can use that to pin-point games more quickly. Games have been sorted into categories which can be helpful. So if you have a favourite style of game, I think you’ll like this organisation.
If you want a more traditional casino experience, try the table games. You can explore a wide range of blackjack, roulette, baccarat and poker variants. Or, if you want something more interactive, the live casino brings real dealers to your screens. These games are not computer-generated tables, they are streamed from a live studio in real time and you’ll join the table with other real players. You can enjoy games of live blackjack, live roulette, live baccarat and more. Some of the live tables offer interactive chat sessions so you can engage with the other players and dealers.
Chill Spins Casino’s Commitment to Responsible Gambling
The casino has an excellent responsible gambling policy which is good to see. To help manage your finances, you can set deposit limits to prevent you depositing more than your budget allows.
If you need to take a break, you can activate the time-out for a predetermined period. However, if you need something longer, you can self-exclude. All of these tools, including the deposit limits can either be activated in your account or you can contact the casino. Unfortunately, I could not see any loss or wager limits to activate. However, a realty check pop-up will let you see how long you have been playing so you are always in control.
