Ag Awards

Casino Midas refused to issue a bonus!!!

Complaint Info
Disputed casino Casino Midas
Reason Bonus not given
Amount € 100
Posted on July 24, 2014

About one week ago I received an email from Casino Midas. The email said that I would get 300% bonus on my first deposit with this casino. (In the email was not mentioned that I should register or deposit through a special link).

I went to their website and deposited 50 euro, which should give me a balance of 200 euro. I only received 100 euro, but thought that the remaining bonus would be deposited later or if not, I would tell the support.

So I went on playing. After losing the 100 euro and still not having received the remaining 100 euro I contacted the online chat. I told them the problem, but they refused to pay the remaining bonus of 100 euro.

I have contacted them several times through their support email, but they did not react on my emails.

At last, yesterday I wrote to them that I would complain about the way they are handling their customers and lying to them. So I received an email today saying that they will not pay the remaining 100 euro and if I want a 300% bonus I should deposit more money.

How can I deposit more money to a Casino that did not pay the first time the bonus they promised.

If someone wishes to see the whole chat and email conversations I had with them I can post them.

Posted on July 14, 2014

Dear @mahmoedd,
Any update considering your complaint?

Posted on July 28, 2014

Dear Customer,

Thank you for your Feedback. We unfortunately cannot share detailed information about deposit / gaming activity's on a public Forum. However, what we do can do, is inform you that until now you have used the first bonus (100%) from our Welcome Package which contains a 100%/150% and a 200% Bonus. You have been rewarded thru an Affiliate Signup by the possibility of activating an additional 300% Bonus. This Bonus can certainly still be claimed.

The above Bonuses, the Welcome package and the special 300% are all Bonuses that require a deposit. We activated the 300% Bonus now in order that you do not have to use the 150% or 200% first however you will still be eligible to redeem all of them (150%/200% and 300%).

Also we kindly ask you to come visitour Online Chat on so we can throw in some free Chips for you. We apologize if the waiting time for our answer caused any inconvenience.

Best regards,

Casino Midas Support

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