Cashimashi Casino Complaints
Cashimashi Casino Complaint Stats
Hello ladies and gentlemen
I made 19 thousand euro profit without a bonus and am fully verified.
I submitted my first payment on May 21st and the rest until June 12th weekly 5 thousand euros.
I ask AskGamblers if you would help me with this matter.
Full verified on 3.05.2023
First withdrawal on 21.05.2023 (5.000euro)
Second withdrawal on 29.05.2023 (5.000 euro)
Third withdrawal on 05.06.2023 (5.000 euro)
Fourth withdrawal on 12.06.2023 (4.000 euro)
I trust AskGamblers and await your help maybe you could contact Cashimashi.
Thanks.
Resolved
Cashimashi is really bad. I wait 3 weeks for the verification.
Every time they asked for new documents. After 3 weeks I was verified.
Than there was the next part!
They will proceed my withdrawal with priority but every time I asked what the status is they say please wait for the confirmation mail.
Every time they come with a new excuse to delay the withdrawal! I am getting really sick of this.
Resolved
Hello,
Cashimashi doesn't accept my withdraw and everyday I got ask why. They just say they will try to speed this issue and nothing happens. I did deposit 1000 € 26.11 and made my first withdrawal 26.11. Then I canceled it on 3.12 because I thought there is some bug. I made new withdrawal on 3.12 and been waiting since then. Every day they just say they try to speed this. Still waiting my money 1076 €
Resolved
I would really like some help resolving my issue with a missing payment from Cashimashi casino.
Since 02/12/2021, I have stopped receiving communication/help from Cashimashi casino regarding my missing Trustly withdrawal of 740 EUR.
It has now been a total of 16 days since my approved withdrawal confirmation was sent to me via email without receiving my funds.
On the 7th business day (02/12/2021, 2:17 PM) I sent a requested email to the Cashimashi team with a bank statement from 23/11/2021 - 02/12/2021 showing the payment was in-fact not received. I still have not received a response to that email/ticket.
Every time I contact live support I get the response in short "Nothing we can do, it's with technology" but I receive no communication or help from "technology" to move forward.
I had my suspicion that there was a problem from the start when they removed Trustly as a payment processor from the website just a few days after I started my withdrawal. Even though I knew a Trustly withdrawal did not take 7 business days to complete (from years of experience) I waited like they asked, to now just be completely ignored.
All I want is my funds back so I can start a bank wire transfer, which will also take 5-7 business days to complete.
I have attached evidence of the withdrawal confirmation email, bank statement & screenshot of the processed transaction from the website.
I have full transcripts of all conversations between me and the Cashimashi team so if any further evidence is needed I can post at any time, but for now this is all the evidence I think that you will need/want.
Regards,
David Jones
Resolved
Hi there.
I just want to start this out and say that I haven't had any problems with this casino at all, until now.
As soon as I finally win something and want to make a cash out, this happens..
It's been 4 weeks now (2021-10-21) since my account got "locked".
After speaking with live-chat they said that I need to sign and send in Source of Wealth document.
I've done that, and a lot more.
Since then I have sent in 16 different documents: Source of Wealth e-signed, bank statements in PDF (a lot of different ones, more than enough), winnings from other casinos (pics that shows transaction from the casino and that it arrived in my bank), even my personal loan (showing that it arrived in my bank).
This shows more than enough proof that the money I have deposit into this casino comes from my salary, other casino winnings, and loans. Way more than enough.
I've sent this as soon as I got the emails from them.
Now it's been another week and I have heard nothing since.
I've been dealing with SOW documents before, on other casinos.
But I have never experienced this before. 4 weeks. 1 month? That's crazy really.
And the time between each email is really under all criticism. I hope that this will resolve in something, at least speed up the process.
Thanks a lot.
Resolved
I used a bonus called Halloween 100%. Lost everything with that bonus. Made several deposits afterwards without bonus. Still, I seemed to keep trading bonus money for a while strangely enough.
I never played higher than € 2 per click. I did not buy any bonuses. On their side it says that they must pay out within 2 working days. I have now been waiting since last Sunday when I made a withdrawal of 1400 € which is pending. I have chatted with them 3 times and asked if I need to do something? Got an answer from Susanne that I should just wait. I want my money and feel stressed. What to do?
Resolved
Sadly I am forced to open a complaint here as my last effort before taking further action I wish I didn't have to make an account just to do this.
Deposited for there halloween Bonus on 29/10/2021 for the 100% bonus. Managed to get up to $450 after wagering requested cashout on the 30th October .
There terms state : "We shall be processing withdrawals within 2 business days of the request" that is written black and white in there own terms.
It has now been 6 total days (I am including the weekend as there excuse is a "backlog" of withdrawals"). 3 going on 4 work days and still nothing this seems to be happening each time on there Gammix group bluvegas/crazeplay etc.
I can only presume they are trying to stall to cancel withdrawals and play funds but I never have and never will do that you have to take what you can when you win!
Deposit was instant via trustly and I know withdraws are processed instant with trustly to so I can't fathom any reason why it's almost 7 days.
Reached out several times in support because filing a complaint here is just extra stress that we could all benefit from avoiding but they was no use saying "we will email the payment's team to speed up the payment" they did this 3 times and nothing changed.
It seems once a complaint is opened it gets resolved quickly and money paid just wish it didn't have to come to doing all this extra steps.
Unresolved
I made four withdrawals, in total 6170€, on friday 22nd October.
I got email for verification and my account was verified on Monday 25th.
I have asked from live chat several times where my withdrawals are and they said you will receive payment confirmation "soon" and they will "forward it to payment department" but nothing happen.
Resolved
Resolved
Resolved
14 of april i became a member on cashimashi.com casino. I put in 168 euros and got 168 in bonus. I wagered the bonus the same day, bets ranging from 1,5 euro to 3 euros. I did not break any bonus terms.
When all said and done, I requested a withdrawal of 4300 euros in two separate withdrawals, since the limit for skrill was 2300 per withdrawal. This was the 14. Of April.
I have been in contact with the casinos live chat three times. Once after 48 hours, I asked if they would process my withdrawal and if they needed any of my documents. They said they didn’t need any documents, only after I had deposited more than 2000 euros. Regarding the withdrawal, they said it would take from 24-72 hours.
I contacted them again after 72 hours, and they apologized, and said they would forward a message to financial.
I have cancelled one of the withdrawals a couple of times, but one has stayed in processing since 14. April 18:58 (time).
I sent an email to support at Saturday, I have not gotten any response. I contacted live chat again today, and they said financial had a too much on the plate so my withdrawals had been delayed.
Not at any point have I gotten any information other than confirmation of my withdrawals, only vague answers when I contacted the live chat.
When will I get my money?
Rejected
I would like to open a complaint against Cashimashi casino. One week ago, (the 08.01.2020) I finished the wager of my bonus and I wanted to withdraw the money but the money was stuck in the bonus balance so I was not able to request a withdrawal. I asked live chat why this was an issue and they answered me that they would send this to the "technical department". Now it's been a week and I still don't have news from them. When I ask live chat about this issue, they can't answer me. Could you please explain me what's going on ? Thank you.
Resolved
Its been a while ago im trying to verify my account and getting my winnings with the CashiMashi Casino.
I had a lot of patience for this, but now its finally done with waiting, cause in my eyes this isn't normal from now on.
I requested an withdrawal on the 14.11.19, since now I dont get anything, the live support, is not able to talk with the financial department and they telling u to wait for an responds, I never get any responds from the financial department so far.
All the procedure takes already since the 17.10.19 its more then a month that this casino isn't able to verify and sending my winnings!
Have a good day,
RB
Resolved
im facing again the problem, that CashiMashi Casino hold back my winnings for longer then 1 week. In the night from the 3rd to the 4th nov. i won 2.000 Euro
If i am right i asked at 7th nov. for the first time in the chat why the withdrawal takes always that long. I always get the same answer like "i will forward this with high prio to the financial team and they will contact you soon."
A day later you will always get the same answer, also via Mail. It is not the first time for me that CashiMashi hold back the winnings and it seems to be an Odyssee to get your money from them. For both situations i set a limitation on all options to 1 Euro to make it clear, that i am not going to cancel my withdrawal.
I also told them two times, that i am going to open up a complaint here and i also told, that it is not in my interest to use these methods. It seems they don't care about, so i have to do this.
Would be great if someone can help me out.
Thanks
Resolved
Resolved
I registred a new account at Cashimashicasino and play for a while, i made several deposits and after w while i have won 500.
I thought i made a cashout.
i already had sent my documents a week before, so i thought everything was fine.
Then i get a email from them saying i made a mistake when i registring a account, i have set germany instead of The netherlands.
I can not recall that because iam extra carefull upon register a account, so i read the T&C and there is nothing saying that players from The Netherlands are not accepted ( see attached file) so i thought it's OK to play here.
But now the withdrawal is refused, my account closed and they refuse to pay back my deposits??
If they refuse to even pay my deposits, its in my eyes robbery?
Hope Askgamblers can help me out.
Best Regards,
Resolved