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Cashimashi Casino Casino delaying payment again and again and again

RESOLVED
Complaint Info
Disputed casino Cashimashi Casino
Reason Delayed payment
Amount € 2000
Posted on November 12, 2019

Dear AskGamblers,

im facing again the problem, that CashiMashi Casino hold back my winnings for longer then 1 week. In the night from the 3rd to the 4th nov. i won 2.000 Euro

If i am right i asked at 7th nov. for the first time in the chat why the withdrawal takes always that long. I always get the same answer like "i will forward this with high prio to the financial team and they will contact you soon."

A day later you will always get the same answer, also via Mail. It is not the first time for me that CashiMashi hold back the winnings and it seems to be an Odyssee to get your money from them. For both situations i set a limitation on all options to 1 Euro to make it clear, that i am not going to cancel my withdrawal.

I also told them two times, that i am going to open up a complaint here and i also told, that it is not in my interest to use these methods. It seems they don't care about, so i have to do this.

Would be great if someone can help me out.

Thanks

Posted on November 13, 2019

Hello Harmony,

please share your username with us and we will investigate this case immediately


best regards,


your CashiMashi team

Posted on November 13, 2019

Hello, you can close this case, because i got the money. Very sad to see, that you are only reacting when it comes to official complaints. I provided my username to the AskGamblers Team and im pretty sure you know it already.

AskGamblers
Posted on November 13, 2019

Dear Cashimashi Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system.

AskGamblers
Posted on November 13, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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