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Cashimashi Casino - Delayed withdrawal for 5 weeks

RESOLVED

Complaint Info

Disputed casino

Cashimashi Casino

Amount

€ 19000

1 year ago

Hello ladies and gentlemen

I made 19 thousand euro profit without a bonus and am fully verified.

I submitted my first payment on May 21st and the rest until June 12th weekly 5 thousand euros.

I ask AskGamblers if you would help me with this matter.

Full verified on 3.05.2023

First withdrawal on 21.05.2023 (5.000euro)

Second withdrawal on 29.05.2023 (5.000 euro)

Third withdrawal on 05.06.2023 (5.000 euro)

Fourth withdrawal on 12.06.2023 (4.000 euro)

I trust AskGamblers and await your help maybe you could contact Cashimashi.

Thanks.

1 year ago

Here are my withdrawals

AskGamblers
1 year ago

Dear Cashimashi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
1 year ago

Dear all,

This complaint has been reopened as per Cashimashi Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

1 year ago

Hello,

The player cancelled the withdrawls and played with the money. we can give you screenshots with the login sessions, after he played with the money he closed his account with self-exclusion. He was in our livechat one day before as he got 5k of his withdrawls to ask when the other withdrawl will be processed. The support team told him that there is the normal weekly limit of 5k. He said ok. The day after he cancelled the withdrawls and lost his Money.

So he was not waiting for the withdrawls, he cancelled and played with the money.

Kind regards,
Cashimashicasino