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Cashimashi Casino - Payment not being processed

Complaint Info
Disputed casino Cashimashi Casino
Reason Delayed payment
Amount € 4000
Posted on April 21, 2020


14 of april i became a member on casino. I put in 168 euros and got 168 in bonus. I wagered the bonus the same day, bets ranging from 1,5 euro to 3 euros. I did not break any bonus terms.

When all said and done, I requested a withdrawal of 4300 euros in two separate withdrawals, since the limit for skrill was 2300 per withdrawal. This was the 14. Of April.

I have been in contact with the casinos live chat three times. Once after 48 hours, I asked if they would process my withdrawal and if they needed any of my documents. They said they didn’t need any documents, only after I had deposited more than 2000 euros. Regarding the withdrawal, they said it would take from 24-72 hours.

I contacted them again after 72 hours, and they apologized, and said they would forward a message to financial.

I have cancelled one of the withdrawals a couple of times, but one has stayed in processing since 14. April 18:58 (time).

I sent an email to support at Saturday, I have not gotten any response. I contacted live chat again today, and they said financial had a too much on the plate so my withdrawals had been delayed.

Not at any point have I gotten any information other than confirmation of my withdrawals, only vague answers when I contacted the live chat.

When will I get my money?

Posted on April 21, 2020

This complaint has been rejected as per submitter's own request.

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