Delaying my withdrawal

Hello ladies and gentlemen

I made 19 thousand euro profit without a bonus and am fully verified.

I submitted my first payment on May 21st and the rest until June 12th weekly 5 thousand euros.

I ask AskGamblers if you would help me with this matter.

Full verified on 3.05.2023

First withdrawal on 21.05.2023 (5.000euro)

Second withdrawal on 29.05.2023 (5.000 euro)

Third withdrawal on 05.06.2023 (5.000 euro)

Fourth withdrawal on 12.06.2023 (4.000 euro)

I trust AskGamblers and await your help maybe you could contact Cashimashi.

Thanks.

Cashimashi is really bad. I wait 3 weeks for the verification.

Every time they asked for new documents. After 3 weeks I was verified.

Than there was the next part!

They will proceed my withdrawal with priority but every time I asked what the status is they say please wait for the confirmation mail.

Every time they come with a new excuse to delay the withdrawal! I am getting really sick of this.

Hi there.

I just want to start this out and say that I haven't had any problems with this casino at all, until now.

As soon as I finally win something and want to make a cash out, this happens..

It's been 4 weeks now (2021-10-21) since my account got "locked".

After speaking with live-chat they said that I need to sign and send in Source of Wealth document.

I've done that, and a lot more.

Since then I have sent in 16 different documents: Source of Wealth e-signed, bank statements in PDF (a lot of different ones, more than enough), winnings from other casinos (pics that shows transaction from the casino and that it arrived in my bank), even my personal loan (showing that it arrived in my bank).

This shows more than enough proof that the money I have deposit into this casino comes from my salary, other casino winnings, and loans. Way more than enough.

I've sent this as soon as I got the emails from them.

Now it's been another week and I have heard nothing since.

I've been dealing with SOW documents before, on other casinos.

But I have never experienced this before. 4 weeks. 1 month? That's crazy really.

And the time between each email is really under all criticism. I hope that this will resolve in something, at least speed up the process.

Thanks a lot.

Sadly I am forced to open a complaint here as my last effort before taking further action I wish I didn't have to make an account just to do this.

Deposited for there halloween Bonus on 29/10/2021 for the 100% bonus. Managed to get up to $450 after wagering requested cashout on the 30th October .

There terms state : "We shall be processing withdrawals within 2 business days of the request" that is written black and white in there own terms.

It has now been 6 total days (I am including the weekend as there excuse is a "backlog" of withdrawals"). 3 going on 4 work days and still nothing this seems to be happening each time on there Gammix group bluvegas/crazeplay etc.

I can only presume they are trying to stall to cancel withdrawals and play funds but I never have and never will do that you have to take what you can when you win!

Deposit was instant via trustly and I know withdraws are processed instant with trustly to so I can't fathom any reason why it's almost 7 days.

Reached out several times in support because filing a complaint here is just extra stress that we could all benefit from avoiding but they was no use saying "we will email the payment's team to speed up the payment" they did this 3 times and nothing changed.

It seems once a complaint is opened it gets resolved quickly and money paid just wish it didn't have to come to doing all this extra steps.

I made four withdrawals, in total 6170€, on friday 22nd October.

I got email for verification and my account was verified on Monday 25th.

I have asked from live chat several times where my withdrawals are and they said you will receive payment confirmation "soon" and they will "forward it to payment department" but nothing happen.