General Information about Carousel Casino
Carousel Casino is an online casino that caters to the South African market. They’ve crafted an online platform that provides you with the latest game collection and the latest releases in a safe and secure online environment
The casino is available using most web browsers or on the go. You can use their mobile casino wherever you are and one single account works across both platforms. Before you sign up, see which Carousel Casino Bonuses we’ve added! You can also receive more bonuses in our online casino reviews portfolio.
Payment Information and Options at Carousel Casino
You can fund your account using a variety of payment methods, including credit cards and debit cards. All deposits must be made in South African Rand and the minimum and maximum deposit limits are available in the cashier. All deposit methods must be registered in your name and wagered at least once.
You must complete the verification process before you can make a withdrawal. Once verified, the casino aims to process your withdrawals within 48 hours. Your first withdrawal must be processed via Electronic Funds Transfer only. A minimum deposit of R50 is required to make a withdrawal.
Withdrawal requests submitted after 02:00 (South African Standard Time) will not be processed immediately and will be queued for processing from 08:00 on the same or next business day, depending on the submission time.
Requests submitted before 02:00 are processed in line with standard timelines
Requests submitted after 02:00 are processed from 08:00 onwards, subject to additional checks\
The maximum you can win per transaction has been capped at R 1000,000.00. Max limits have also been applied to games from certain providers, Please see the terms and conditions for the full breakdown. If you have accepted any casino bonuses, you must complete the verification process.
Customer Support Carousel Casino
Contacting the casino is easy thanks to their live chat feature. You can speak to a live chat agent once you enter your name, email and phone number. The casino aims to respond to all live chat requests within a few minutes. We tested their response times and were transferred immediately. The live chat agent was friendly and prompt. Live chat is open 24/7.
However, you can also email the casino if you need any other kind of support. Customer services are available Monday to Sunday from 8 am to 11 pm.
Games at Carousel Casino
The casino lobby is where all the action happens and it’s packed with the industries most popular casino games. You’ll find new online slots to the classics! The casino is home to a variety of providers so there is something for everyone. The providers are listed so you can see who is available and select your favourites.
You can use the menu and sorting options or use the search engine to search for more than 1,400 games. Games are also categorised by each provider making it easier to find your favourites.
You can also try the casinos table games or go more interactive and try their live casino games. You can join the live dealers from the likes of Pragmatic Play Live and a few others.
Carousel Casino’s Commitment to Responsible Gambling
You can take a break from your gambling account at any time. You can self-exclude for a minimum of 6 months and this can only be activated when you contact the casino via email. Once active, it cannot be revoked. Unfortunately, there are no other limits available which is something we hope to see in the future.
