Boyle Casino

BoyleSports Casino - My account is temp locked & account balance of €140,470 is locked

£2,500

My account is currently locked and all my winnings - EUR 140.470 in total - are held back for several weeks now due to "investigations".

I played many casino games at boyle for a long time, made several deposits & withdrawals. My account is completely verified and I have already contacted the support several times because of this issue.

I am asking for your help, because the support is not reacting to my inquiries. They only tell me to wait.
Thank you very much in advance.

I can provide whatever is needed for sure to complete these "investigations"

Kind regards

Robert

BoyleSports Casino - Refusing to pay winnings and provide reason why

€140,470

I won £1399 following a deposit of £100 and a £100 bonus. I played slots and won. I completed the wagering requirements on slots and attempted to withdraw. I had carefully checked that I had not broken any terms and conditions, which I had not. Boylesports casino have stated they will not pay my winnings and have stated they are refunding my £100 deposit. They have not quoted any reason other than "Casino Management Decision." This seems a case of not wanting to pay winnings, as they had absolutely no problem in keeping hold of losing deposits I had made.

BoyleSports Casino - Won't help me with their payment processor

£1,399

Hi I withdrew 3 amounts on the 6th July from boylesports the first amount was £20.15 the second amount was £180 and the third amount was £30. On the 8th July I received the £20.15 withdrawl and the other two have not been paid. I have repeatedly argued with boylesports for the last 2 weeks and sent them daily bank statements to prove I have not received the missing £210. They are now saying it is down to their third party card processor worldpay and will not investigate it further as in their eyes they say they have paid out the money. I have no way of speaking to worldpay with regards to this as they will not give me the details, I have spoken to customer support everyday for a week and im getting nowhere. Whilst it is not a huge sum of money its still £210 and I cannot believe how rude and stupid their customer services reps are. Please can you assist with this matter if at all possible.

Resolved

£210

Having troubles with unfinished bonus round

on Tuesday 8th of May i was playing Halloween Fortune on Boyles Casino. The website was running slow and kept kicking me out of certain games, eventually Halloween Fortune seemed to be working ok so I played a few spins then hit a bonus round. After 5 spins on the bonus round the game froze so i took scrrenshots and reloaded the game but the bonus round and my winnings had dissapeared! I immediatly contacted live chat who claimed they were unable to see any bonus rounds on my account and to contact care through the email address. I did this and sent the screenshots advising of the problem, after 3 day Boyles finally replied apologising that the site had been suffering from technical difficulties on that day andd offering me £20 bonus as compensation! The problem is this bonus round could have been worth a substatial anount of money... I was doing £5 spins and hit a x4 multiplier for 20 free spins! £5x4=20x20= 400 - i know this is not an accurate of working out the worth of the bonus round but it should have paid a substantial amount of money to me. I refused the £20 bonus from Boyles and explained my unhappiness but they are unwilling to help further. i have attached photos showing the bonus round and the game history that shows an incomplete game Thankyou

Resolved

Withdraw nightmare, Stay away!!!

Anyone reading this stay away from these I withdrew 5600sek completed the documents process then when I was able the finally withdraw the nightmare started. First I could not withdraw the money- some server problem the said had to do it via chatsupport, okay done now they said 24 hours process then they will send the money it has been 5 days still the money has not been processed and I get the same answer It has to go thorugh the Finance Team im sick of this bullshit they even said my bank has to accepted the withdraw. The worst thing I had really fun at this site but now im staying away from these . Always the same dance when people win money they suck all the fun from gambling. Stay away!!!

Bonus Not Given As Promised

kr5,600

I am writing regarding the Christmas Giveway Promo held on Boyles casino website. The original Terms and Conditions stated wager up to £1000 to receive the required cash bonus. So According to these initial T&Cs , I wagered over £700 on slots to receive the requisite cash bonus. Wagering took place on Dec. 26, 2015. In the process I have lost £85. Subsequent to this , I have received a message saying they had altered the T&C.. They sent a message "Christmas Giveway Announcement' to my inbox at your site dated 29 December 2015 , informing that the original T&Cs contained an error and that instead of £1000 wagering it should have read £10,000 (ten times more). They also stated that "This error was rectified as soon as we became aware on the 27.12.15 @ 11am." By doing this they have effectively changed the T&Cs retroactively. With that, as per the same message, they are attempting to justify this change by relying on the following provision of your General T&Cs: "Boylecasino may cancel, terminate, modify or suspend any promotion or their Terms & Conditions at any point, without prior notice and for any reason. Such amendments will become effective immediately upon being posted in the relevant Terms & Conditions sections of the Boylecasino website." Because my wagering took place before 11 am on 27.12.15 (the time they claim to have posted the changes) I firmly believe that the original T&Cs should apply to me and that I am now due the requisite cash reward from them as I was obeying the terms and conditions at the time.

Christmas giveaway Offer Not paying £100 Cash

Hi Ask gamblers, This email i sent to boyles explains it all. Thanks Good Morning, This email, whilst no doubt being an issue that is ongoing since this offer ended, is still important to your customers. We received emails of the wager £1000 for £100 offer, advertised as the 'Christmas giveaway'. Great, I thought, seems like a reasonable offer being christmas, they ways it was worded it sounded like a good offer to go for. I played this offer on the 26th of december where i wagered £1110, as confirmer on LC by 'VIP Charm'. 'VIP Charm' Also confirmed that my 'opt in' was successful for the 'promotion of stake £1000 and the cashback for £100' - that there is a direct quote. the offer ended on the 28/12/15 with cashback due on the 29/12/15. So I had no reason to check my Boyles account before that as on the 26/12/15 I wagered £1110, meaning I was looking forward to receiving my £100 cashback. On the 29/12/15 I logged into my account to find an email, dated the 29/12/15, suggesting a terms and conditions change on the 27/12/15 at 11am. Knowing I played on the 26th I expected my account to qualify for the old terms and conditions. After all I Never 'opted in' to a wager £10,000 for £100 cashback. That in itself is such a ridiculous offer that not many people would even try to attempt. However, here is now the problem. For some reason you are refusing to pay me what i rightfully earnt in the offer of wager £1000 for £100. The first line of customers services are, while polite enough, no able to provide any details or information, simply that the 'casino management' have made a decision and I will not receive my cashback. So upon trying to contact them it would appear that they are refusing to speak to me about anything. I am going to quote the email sent in my inbox, (which has now been deleted by boyles); 'Hi George While you received a GBP10.00 bonus in our Xmas Giveaway, there was a discrepancy in our Xmas Giveaway terms and conditions which saw the incorrect staking threshold posted in the original terms and conditions. The original thresholds stated to stake between 100 - 499, 500 - 999 and 1000+ when in fact they should have stated 1,000 - 4,999, 5,000 9,999 and 10,000+. This error was rectified as soon as we became aware on the 27.12.15 @11am. Please note we are acting in accordance with our general terms and conditions which state; Boylecasino may cancel, terminate, modify or suspend any promotion or their Terms and Conditions at any point, without prior notice and for any reason. Such amendments will become effective immediately upon being posted in the relevant Terms and Conditions sections of the Boylecasino website. We sincerely apologise for this mistake. BoyleSports Casino Team' The above message was received on the 29th of december. Backdating terms for the 27.12.15, (after all the you only became aware on the 27.12.15 @11am), so how I ask can anyone who completed this offer on the 26/12/15 be subject to the new terms and conditions, which are essentially a new offer?! Boylecasino has handled this issue poorly and and this present time, acting fraudulently. I believe I am entitled to the full £100 and will not stop in my efforts to receive this. It is not acceptable to operate with terms and conditions that go against your own terms and conditions. At no point was I informed of this terms and conditions change during the promotion. Under your licence, under condtion 7.1.1B Compliance with consumer rights, term 3 states: 'Customers must be notified of material changes to terms before they come into effect.' That did not happen. It has also come to light, through you own customer service reps and on social media, that some people who wagered the £1000 actually did received their full £100 cash back. This is appalling, you have set a standard now, anyone who played before 11am on the 27th of december 2015 is entitled to this cash back. And I am one of them. I currently am not receiving any replies from boylecare/boyles customer service. This issue is being ignored and it simply cannot be. Hiding behind the terms and conditions is not only cowardly and wrong, but ridiculous as the terms being quoted are terms that are against your own terms and conditions and against your own Gambling licence. The email above describes my complaint, im tired with it so apologies, spoke to a supervisor today who stated they will work with third partied to resolve this issue, claiming management will not speak to customers. I have attached photos of the origional terms, the message I received on the 29th and the conversation i had with VIP customer service mentioned that i had wagered enough and opted into the stake £1000 for £100 cash. hope you can help :) Thanks again George

Christmas Giveaway Promo Bonus Not Given

I, the Claimant, opted in and participated in Christmas Giveaway promotion announced on 26/12/2015 by BoyleSports at its website (the “Promotion”). Claimant staked over £1,000 on slots before 11 am on 27/12/2015 to win £100 as per the terms and conditions of the promotion, losing £100 in the process. On 29/12/2015, the day following the end of Promotion, the Claimant discovered a message of the same date from the Respondent in his inbox at the Respondent’s site (the “Error Message”), admitting that the original terms (the “Original Terms”) had contained an error and that respective wagering requirement have been changed, effective 11 am 27/12/2015. Under the revised terms (the “Revised Terms”), staking requirements have been increased tenfold, meaning that in order to receive £100 cash reward customers should have staked over £10,000. The Claimant E-mailed the Respondent on 29/12/2015 disagreeing with retroactive application of the revised terms to him, based on the fact that he staked over £1,000 long before the Revised Terms took effect, and that therefore, the Claimant was due £100 cash reward as per the Original Terms. As of 13/01/2016, despite several requests from the Claimant, the Respondent failed to make the cash reward of either £100 as per the Original Terms or even £10 as per the Revised Terms. This is despite claims of other gamblers on social media that they have been compensated full £100 as per the Original Terms. On 31/12/15 the Respondent’s representative apologized and promised to remedy the situation but shortly after this position was reversed. No adequate explanation or reasoning was provided in response to the Claimant’s complaints made via E-mail and the Live Chat facility of the Respondent’s website. Immediately after the complaints, the Claimant received multiple requests from the compliance department of the Respondent for various documents with warning of account suspension, all betting history of the Claimant disappeared from the History tab at the Respondent’s website and the Error Message was deleted from the Claimant’s inbox without his prior knowledge or consent. The Claimant considers that the conduct of the Respondent constitutes breach of contract, is unfair, unreasonable and illegal, and hereby requests compensation in the amount of £100.

Boyle Casino changed terms on their Xmas Giveaway Promotion after I had completed the offer and refuse to honour their terms

I took part in the Xmas Giveaway Promotion at BoyleCasino, the terms stated play through £1k on slots for a £100 cash bonus. I wagered through £1k on 26/12/15. I heard nothing from Boylecasino but logged in online on the 30/12/15 and had a message in my BoyleCasino inbox dated 29/12/2015 stating they had updated the T&C's for this offer on 27/12/2015 to "wager £10k for a £100 cash bonus". As they changed their terms and have applied them retrospectively and now consider the matter closed I feel strongly that I should have been paid what I am owed from the original terms of the promotion which were active when I took part. I have also seen people mention on the BoyleCare Twitter feed that they took part in the promotion before the t&cs were changed and wagered £1k and have since been paid the correct amount of £100 cash bonus. This is hardly treating all customers fairly. In the general T&Cs on the BoyleCasino site it states that "Customers must be notified of material changes to terms before they come into effect" but the only communication I received was the message on the 29/12/15 for a change made 2 days earlier. I have to date received a £10 cash bonus as per their 'revised' T&Cs for the promotion but strongly believe that they should pay me the other £90 as promised by their original terms. Thanks, Andrew Farrar (Screenshot of 'opt in message' and message from BoyleCasino are attached)

Boyle Casino Complaint Stats

Resolved 4 / 19

Avg. Amount $8,648

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

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Player Rating

6.4/10 ● 34 reviews

Top reviews from our players

Ahmo6

8/10

Boyle Casino is a casino that I have played in couple of times and a casino that I have decided on to come back to it from time to time because it is a safe and trustworthy casino. In the past I have only made one withdraw from this casino that was processed without any problems. This casino is powered solely by Playtech software and it has a really good website and also a good amount of games to choose from. This casino offers a welcome bonus for your first deposit but back then I didn't bother to take it.

So this time I made a deposit of 30€ and I immediately started playing Incredible Hulk slot, which is one of those games that I love playing in a Playtech casino. So I started with 0.25€ bet per spin and it didn't take me long before I got some nice wins thanks to the free spins and couple of bonuses that I managed to trigger which in total boosted my balance up to 55€. So with that balance I decided to switch to a 0.50€ bet per spin and I just kept spinning, it started very well with a nice bonus win but after that the slot appeared really cold to me since in the next 45 minutes I hardly had any good wins i mostly lost money due to the empty spins. But i didn't wanna abandon this slot so at the point when I reached 20€ I lowered my bet to 0.25€ and just kept pushing spin. But unfortunately not long after that my balance dropped to zero.

Overall this is a really good casino , but I must say that their support is really slow with the response which can lead to a lot of frustration. Despite of that i would gladly recommend this casino. 8/10

spritee

8/10

- Reliable and legitimate site. Payouts processed and received quickly and with no hassles after a reasonable and fair account verification process.

- They offer a generous first deposit bonuses with a choice between 100% or deposit 5, get 30 (500%) with reasonable wagering requirements. A single deposit into the site makes you eligible for separate bonuses on each section of the website (casino, bingo, poker, sports) etc. So make sure to visit each section and claim any bonuses that may have been awarded to you before making any transfer/withdrawal requests (which will void any bonuses in play). I missed out on a 100% poker bonus because I did not check the section before making transfers - make sure you don't make the same mistake!

- Customer service is prompt and helpful.

- Terms and conditions and other information are clearly provided and are fair.

Promotion and wager progress, bet and account history are all provided for you to see for yourself. Very usable website.

Overall, a great experience and trustworthy.

- I personally found the partitioning of the site into different sections, but with only two wallets confusing at first.

- I was informed that I was blocked from all promotions for an unknown reason.

However, I had no trouble making use of the first deposit bonuses and withdrawing. This decision does make me hesitant to redeposit in future.

katemak

10/10

I really don't know how I did miss this casino and its freebie and of course I did use it. Well I always seek for some free bonus and always stand with try before buy, but when I saw how good ratings they have I think this casino deserve my attention.

The Boyle casino is mixture of all three well known software's Netent, Microgaming and of course Playtech, because I think that back then they were having Playtech games and think that they started as a Playtech casino.

Ok when I found them on one forum they were giving 10 euros free chip for a new customers, well for those who will sign up throw that banner. Of course I saw that offer as a great one, but having a lot of doubts, because many times my country was not eligible for the free welcome bonuses I had to ask the support. The told me that I can play and yes my country was not in the restricted countries, so yes I was ready to go and either to spend very fast that bonus or to wager it and have some money in my e wallet. The wagering of the bonus was X 40 which was not bad at all, well we are talking about free bonus and great casino, so 400 euros is not so much to wager. Well of course with a bit of lady luck. Well having only 10 euros I was playing Spiderman slot, hoping I would do something with that freebie. Well I guess Spiderman didn't liked it that day at all, because here we go with empty spins or very low ones and I was expecting if I can catch the free spins feature I might do something. Well that didn't happened I continue to play the same slot and lost the last euro.

I really don't know, but I guess I forgot on this casino and now knowing from other members I have read that this is great casino, so my next target will be Boyle Casino for sure.

Raptordinos

9/10

Boyle Casino is the section in charge of casino games at Bolyesports.com, one of the largest independent Irish bookmakers. Additionally, this casino is licensed and regulated by Gambling Commission for consumers in UK.

Boyle Casino uses Playtech as platform software and has versions for PC, mobile and tablet, and its design is attractive enough. Within its portfolio we can find sports betting, financial betting, virtual horse racing, casino games like slots, arcade and table games, live dealer games, poker and bingo. Slots lovers can choose from a wide range of games from recognized software providers as Playtech and NetEnt, two of my favorites.

A couple of months ago I signed up at this casino attracted mainly by good reviews and reasonable ranges in betting limits in the section of live dealer games, additionally Playtech dealers look so pretty for me. Just until this week I decided to make my first deposit in Boyle, and that was because my favorite Playtech casino changed betting limits about something unfavorable levels for my game style, so I started to try some of their games, and as usual, I stopped on live section that I like so much. I was setting my bets and at the end of the day I can say I had a bit of luck and could get some bucks as profits. After that I proceeded to make my withdrawal and found a message in my inbox where the casino required some documents to confirm my identity, immediately I sent the documents and in less than four hours my documents had already been approved and four hours later my money had been deposited in my e-wallet.

All my transactions with this casino have been highly smooth, fast and transparent, and something that has made me really pleased was the cordial language used by Boyle Casino always in all communications, mainly via email, since I had no problems during my stay on it, except perhaps for some technical difficulties presented to me trying to play the web casino version on Firefox, for which I simply used another of my favorite browsers.

Besides all this, Boyle has a very interesting loyalty program where every Monday they credit your account with certain amount of money according to your total staked during the week, these values are determined on specific levels you can easily check on "Casino Ace" section, and in my opinion is one of the best loyalty programs I know.

Great casino and from today I’ll consider it one of my favorite Playtech casinos.

aussiejass

6/10

Owned by the Boyle sports book and this is a very big company and even the site says that it is one of the largest casinos in the world. They are taking games from the Playtech software which is also one of the largest game providers in the business and give a very huge variety of games. You will not see a lot of casinos who are taking games from the Playtech and giving a free money bonus as well because Playtech does not need such promotions to promote itself. Its name is enough.

I created an account on this casino and got their no deposit bonus of 10 and got straight to the action. And I lost the bonus in like 10 minutes because 10 is like nothing if you want to play on a casino and then I made a deposit of 50 here and played with my deposit only. With big software's I always love to play with my money only because they offer a good return to the players.

Started with the table games because I think PT has the best table games among all the other software's. I played Live Bj and roulette for some while and was able to make 30$ from these 2 games but mostly from roulette because the variance was good not low but not crazy variance too. I am a table game player only but love to get lucky on
slots too some times.

I played Amazon Wild and Captain America slot and here was not getting a lot of action so closed the slot games and continued with table games only. I took out 170 from this casino and then did not try again because I did not try their slots and had enough with the table games. I think they should be more generous with the no deposit bonus and I
would give this casino 8 and loved their support staff which is very fast.

Imvikas911