General Information about Betplay Casino
Betplay Casino is an online casino that is owned and operated by Lama Tech and they are registered under the laws of Costa Rica. However, I could not find their licensing number to include in my review.
I signed up at the casino which was an easy and straightforward process. You’ll be asked to select a welcome bonus if you want one so we’ve listed the Betplay Casino Bonuses for you to take a look. I selected the 100% welcome bonus but these offers will vary depending on your location. You can check our expert casino reviews for more casinos with great welcome bonuses.
Payment Information and Options at Betplay Casino
Betplay supports a range of payment options and it is a cryptocurrency casino. The casino has a heavy focus on cryptocurrencies. When you make a deposit you’ll have two options: Bitcoin-On-Chain or the Bitcoin Lightning Network.
No deposit limits apply to cryptocurrencies with the exception of BTC Lightning Network which requires a minimum 20 uBTC. Any deposits under 0.05 TON will not be deposited to your account. Withdrawals via cryptocurrencies are usually processed instantly.
The minimum you can withdraw varies depending on the crypto you’ve used, but can start at 5 uBTC or equivalent. You can only withdraw in the same currency you have deposited in. You can withdraw up to $8,000 USD every 24 hours. However, if you are a VIP, you may have higher limits. The casino has also capped the amount you can win to $100,000, crypto equivalent. Unfortunately, I could not find detailed information regarding their KYC process.
Customer Support at Betplay Casino
If you need help, the casino has a live chat feature you can use to ask any questions or concerns. I tested the live chat feature for speed and professionalism. I joined a short queue before being transferred to an agent. The casino states they aim to reply within three minutes and I would say I was connected during this timeframe. The agent took a while to answer my questions and it wasn’t an instant response so I would say to expect fairly short responses here. Nevertheless, all my questions were answered eventually and live chat is open 24/7. You can speak in your native language and the casino will try their best to translate.
Unfortunately, I could not see any other support options and I could not find phone support for any countries.
Games at Betplay Casino
The casino is packed with crypto-friendly games from popular providers. You can try the latest online slot games in a user-friendly gaming lobby which I think is well organised. You’ll be met with a few sorting and filtering options to help find your favourite games and you can use the search engine to find games instantly. There’s menus options so you can easily navigate to the latest bonus buys, jackpots, megaways and more.
I tested a few games for speed and to see how they run and didn't get any issues. Overall I was happy with the user-experience here. Unfortunately, I couldn’t find any information about RTPs. The casino also has a selection of original games. These are developed in-house and not available anywhere else.
The casino has a great selection of other casino games. You can try table games like online blackjack, poker, roulette and more. You can also delve into the live casino and join the live hosts. You can see the top live providers which are trending at the time or browse the entire collection.
Betplay Casino’s Commitment to Responsible Gambling
I couldn’t find as much information as I’d like about responsible gambling and there’s no menu at the foot of the casino to select. The terms and conditions have a small section but I could not find any deposit, loss or wager limits etc.
However, if you need to take a break, you can self-exclude. To activate a self-exclusion you must contact the casino via email. Then the casino can also close your account for a period of one week when you contact them for a healthy period of recovery.
