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Betfred Casino

Our Rating CasinoRank
7.3/10
CasinoRank
Player Rating 36 reviews
6/10
36 reviews
Complaint Response 12 complaints
4 days avg. 12 complaints

AskGamblers Quick Overview

Editor’s View

Betfred Casino is open to UK residents, offering different casino games, including live dealer titles and online slots. The choice of games is excellent at Betfred, while players can pick up to 200 Free Spins on a minimum deposit of €10. 

The website is straightforward, with the main menu in the header and games listed throughout the page.

What we like
  • Live chat is open 24/7
  • Mobile friendly games
  • UKGC License
What we don’t like
  • Players can withdraw only £1,000 per transaction
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Betfred Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betfred.com
Established
2005
Licences
Gibraltar Regulatory Authority, UK Gambling Commission, Mpumalanga Economic Regulator
Company
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About Betfred Casino

If you’re looking to choose a reliable casino in the UK, Betfred Casino comes with a 7.4 CasinoRank and a 6.3 Player rating based on over 30 player reviews. The casino features licences from the UKGC and Gibraltar Regulatory Authority, while it’s also available to players from South Africa.

Although Betfred Casino has a good CasinoRank, the number of unresolved complaints on AskGamblers could be a cause for concern. In our online casino reviews, we cover different aspects of each operator, and if you keep reading, you’ll learn all about Betfred Casino.

StallCation

Complaints

Read the complaints other players have left for Betfred Casino. Learn more about complaints.

Show all complaints
Betfred Casino - Locked out of my account after I'd made a withdrawal request
I have been a member and active depositing player at Betfred for More than 6 months and today I requested my first ever withdrawal of the reasonably small amout of £200. To say I am both enraged and highly offended by this response would be an understatement! Around an hour after submitting the withdrawal request i decided that, seen as I still had £100, that I would log in and play while awaiting the 'pending' withdrawal to be sent. Entered log in details and was met with a response telling me my account had been blocked. Naturally, I jumped straight onto live chat to ask the rep why? He told me that I would have an email explaining all. So logged into AOL and my inbox and was instantly offended at the emails subject header: "BETFRED FRAUD DPT. FULL DOCUMENTS REQUEST!" The email itself which clearly implied by its title that I was a criminally motivated player didn't was simple proof of ID and or Age like most or all other casinos would, no no, Betfred email demanded not one, not two, not even three, but demanded FOUR documents wanting proof of everything other than my shoe size! Here is what the email from BetFred said (I am copying and pasting direct and have not altered nor edited anything to favour myself in any way what-so-ever and the only edits I have made is where my personal details may be seen): "Dear Customer, In the interest of responsible gambling, we carry out regular checks on all accounts and we are sorry to say we have had to suspend your account temporarily." Now anyone who wants to try and argue the point that this does not clearly imply they suspect and think I am a criminal involved in fraud is not going to convince me of this because the way they word it clearly does imply I am a Mafia Boss from one of New Yorks Crime families who is using Betfred to lander money. . . to the tune of two hundred quid! (Bit of an exageration there but you get the idea.) The email indirectly accuing me of Fraud went on: "IN ORDER TO SPEED UP THE PROCESS OF RE-OPENING YOUR ACCOUNT, PLEASE FOLLOW THE INSTRUCTIONS BELOW CAREFULLY 4 DOCUMENTS REQUIRED (1) A clear copy of your passport - displaying your picture and passport number in full (or Licence or Birth Certificate) (2) A clear copy of a recent Utility Bill showing the address that you have registered In addition, we will accept Bank Statements, Rental agreements, Council Tax invoices or Mobile Phone accounts (3) A clear copy of the FRONT of your card(s). (Please block the middle 8 digits for Internet Security) (4) A clear copy of the BACK of your card(s) (sign the cards, block out the middle 8 digits and 3 digit security number)" Give it another year and betfred will have 6 requirements I would suggest with the fifth & sixth DEMANDS being 5. Please supply us with copies of you fingerprints. 6. We have sent out a cotton bud to the address listed, plese swab yourself and send you DNA back to us. Please note we cannot pay winnings based on a partial DNA Profile so be sure to send your full Genetic makeup. . . or else!" Now see Betfred are extremely amusing to me in the respect of their security and anti-fraud detective team are there instantly with guns drawn protecting the company from fraud but only doing so when it's the company having to give money over to you the player! Now Betfred have made a gig song and dance specticle of their most strict policies and dedication to stopping fraud occuring and yet when I was depositing mone time and time and time again into their business (Ok, when I was depositing in other words) then its the strangest thing because the Swat team always on stanbd-by looking out for Organized Crime Figures likemyself to come along and launder two hundred quid through their company were nowhere to be seen. I was depositing at my own free will and pace and these deposit police at Betfred allowed my to do this for months. Now see if I were A Cynically minded man, which I am, then I would suggest that if they really were concerned to the point of being paranoid about someone defrauding them then they would jump in and block the account of a depositing player who was deposting much funds at their business and lock that account until further proof be aquired. This is the same company remember who accuse you of fraud, then inform you that they are alleging you are a criminal because they have your best interest at heart. Yes they have an interest alright, in being as abslutely awarkward as possible and trying to deter you from withdrawing or outright refusing the w/draw request itself and before anyone tells me they are not being deliberately frustrating and making my withdrawal as difficult and drawn out as possible and suggests this is their desire to stamp out fraud then I will respond with "Yes but stamp out fraud of the withdrawal kind, depositing fraud is fine as they don't care who's depositing with whoevers card because it's cash arriving at their feet so who cares how it got there and by what means? Betfred say they cannot pay out in-shop and over the counter for wins online because they are acting in line with a anti-money laundering set of guidelines. I went in store today and had the rep. working there repeat this garbage to me also so I responded sarcastically "That's good then, you don't want to become a rouge and irrisponsible casino giving out cash to clients such as those two non-law abiding outlets called Ladbrokes and Coral Casino's Respectively." I told her I pay and deposit at both of these brands via debit card and/or UKash Vouchers every week and if I win, I simply walk into one of their shops, give my account log in etc and they then ask how much I would like to withdraw on the spot, I then tell them a figure and they give me that amount in Cash. It's absolutely outragous they are this irrisponsible and give their players as many options as they can to make it easier and more player friendly to get access to cash that they are rightly entitled to! I mean Heaven knows why these two Companies are the No. 1 & 2 on the UK's gambling market when they have these types of payout options available. Anyway, the thing that has pee'd me off the most is being disallowed access to my account to play the £100 plus I had left in the gaming wallet. The summing up of Betfred as pr my own personal experience with them as an online casino is: Don't bother using or playing at any of their online platform's as they will sit back and allow you to deposit as much cash as you like without a question asked or one ID document requested. When you request to withdaw ten pence from them then the Swat Team will appear and you will be told your being arrested and your account detained untill you can show at least for reasons and proof thereof as to why they should believe you are not a Defrauding little S*it who is trying to con and launder such huge sums away from them. If you want my advice if your looking to play at a UK Based Brand then it's either Ladbrokes or Coral Casino without doubt.
staus Unresolved
£200
Betfred Casino - I didn't recivied my money!

I've had my betfred account for well over a year but never got round to playing on the site untill recently, throughout various days i made some small deposits then i decided to make a larger deposits (did not receive any bonus that way i could just play with my own money knowing i could cash out whenever i wanted) on friday 22/08/14 i logged off for the night with just over £1750 in my account, then when i went to log in on the Saturday my account was blocked so i spoke to live chat for them to tell me to check my emails as they had sent me one, please find below the attachment of the emails sent back and forth, it is now monday night and i still have no funds paid back to me to reply to my emails nothing! i've tried to contact live help only for them to disconnect me! in all my net deposits where just under £1600 so in my eyes they have stole my money as this was purely my own money.

This will be the last email i send in the hope that maybe someone will have the decency to reply!! I have still not received my funds of £1750 into my paypal account and i want to no why as its clearly sated below these would have been in my account on saturday!!! Now lets get one thing clear these are not winnings these funds are my net deposits so really in the eyes of the law this is theft!! If i have not heard anything back by close of business today 25/08/2014 i will have to choice but to make a formal complaint to the license holder

I am still waiting on a response from the last email I sent the details are below, so if someone could get back to me to explain why the funds are still not showing in my paypal account.

nixxxxxxxxx@xxxxxxxcom

-----Original Message-----

From: nixxxxxxx

To: Alan.McKay

Sent: Sun, 24 Aug 2014 0:24

Subject: Re: I.d documents

My funds have still not arrived, si could someone please tell me why there not in my account as i was told they will be in my paypal account by close of business and it is now 00.22am. It clearly states in the below emails that i will have them but nothing in my paypal. So i would appreciate for someone to email back as a matter of urgency thanks.

nixxxxxxx@xxxxxxxcom


-----Original Message-----

From: Alan McKay

To: nixxxxxxxx

Sent: Sat, 23 Aug 2014 16:30

Subject: RE: I.d documents

The paypal account that is registered on your Betfred account that you have been using to deposit with.

Please note that no further correspondence will be entered into

Regards,

Betfred

From: nxxxx@xxxxxcom [mailto:[email protected]]

Sent: 23 August 2014 17:24

To: Alan McKay

Subject: Re: I.d documents

So how will you know what paypal account to use when putting funds into my account?

[email protected]

-----Original Message-----

From: Alan McKay

To: nxxxxxxxxxxx

Sent: Sat, 23 Aug 2014 16:20

Subject: RE: I.d documents

Unfortunately it only appears as Paypal on the account. It does not specify a name

From: [email protected] [mailto:[email protected]]

Sent: 23 August 2014 17:18

To: Alan McKay

Subject: Re: I.d documents

Can you confirm tome what paypal account details you have for me

nxxxxxxxx@xxxxxxxcom

-----Original Message-----

From: Alan McKay

To: nxxxxxxxx

Sent: Sat, 23 Aug 2014 16:17

Subject: RE: I.d documents

Dear Nicola,

The payment process is updated at various intervals and will be paid to your Paypal account before the close of business today

Betfred Fraud Dept

From: [email protected] [mailto:[email protected]]

Sent: 23 August 2014 17:13

To: Security Docs

Subject: Re: I.d documents

What paypal details do you have for me as my paypal is not showing any funds being paid by betfred???????

[email protected]

-----Original Message-----

From: Security Docs

To: nxxxxxxxxxx

Sent: Sat, 23 Aug 2014 15:54

Subject: RE: I.d documents

Dear Nichola,

As I previously stated the money has been sent back to your payment method. Your account will remain closed due to a breach of terms and conditions we no longer want your custom at Betfred so you will be unable to log into your account as it is permanently closed.

Kind Regards

Lee

Fraud Analyst

| Fax: (00350) 2162- 2264 | [email protected] |

Description: http://content.betfred.com/signature/worldcup/gibraltar/worldcup-email-signature_01.jpg

Description: Betfred

Description: facebook

Description: twitter

Description: linkedin


From: [email protected] [mailto:[email protected]]

Sent: 23 August 2014 16:45

To: Security Docs

Subject: Re: i.d documents


So can i log back into my account < removed > to play??

[email protected]


-----Original Message-----

From: Security Docs

To: nxxxxxxxxx

Sent: Sat, 23 Aug 2014 15:41

Subject: RE: i.d documents

Dear Nichola,

I can confirm that your accounts will remain closed due to the amount of duplicate accounts made and incorrect details used. We will however grant you the winnings on your account. If you are to create any more accounts they will be closed and you will not be entitled to any winnings.

Kind Regards

Lee

Fraud Analyst

staus Unresolved
£1750

Complaint Statistics

Resolved 4
Avg. Amount $ 2,671
Avg. Complaint Duration 7 days
Avg. Response Time 4 days

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Top reviews from our players

Nothing apart from good selection of payment methods

No way of easily checking deposit and withdrawal history. Withdrawal left 5 days pending and no solution given by any chat rep even though all docs verified etc. I would not play here again due to the problems in withdrawing and the lack of any credible solution except just wait and wait. To me the pleasure in playing at a casino is taken away with withdrawing obstacles so for this reason I would not recommend this casino. Not sure why they have an above 8 on this site as most of these reviews are really old.

Nothing much coz I didn't really get the chance to explore all.

Saw the "stake £10 get £60" promotion so I decided to open an account. Put £10 and didn't receive nothing so I contacted for assistance through live chat. The staff told me to accept the offer so I asked him if he mind to stay on the line while I was doing it (with the hope that I got more guidance). I was trying to find the offer to be accepted and by mistake transferred the chip to real cash (and I HAVEN'T used any single penny of the fund). The page was a bit confusing for me anyway. So I went back to the live chat and told him what I've done and he said I should have not done it. So I asked him if there's anything he could do coz (once again) I HAVEN'T even played with the initial £10 and I really expected to get the bonus coz I love bonuses.. He said there's nothing he could do.

I played with so many online casinos, never once I found any customer support can do nothing about the bonus, in fact, most of them has the "power" to do something about it (at least they can ask the manager about it). It really seems that the customer support did not show any effort to help me out while he knew I was a new customer. Very disappointing.

They might have many customers in their list, one disappointed customer like me means nothing. However, I'm glad I can let it out here.

Will certainly never go back to this site... :(

It used to be a good casino, I managed to win quite some money few years back but I deleted my account a while ago since the layout is old and sluggish. My few good points are:

- Fair in withdrawals - never had an issue with that
- Customer service is helpful

Website is too sluggish. The games don't load properly! Old interface.

Betfred casino it is a place with Playtech software, and also with games section, where they collected games from pretty awesome software's, can't remember all, but there is rare games, ones I am actually remember - it is IGT.

I played at Betfred casino couple of times, and only in their download Playtech casino. So far so good, and I never had any trouble with website. Their programmers is good, and I never meet any mistakes or bugs, everything is work like a very good clock. For that casino deserves huge thumbs up for sure.

Customer support at Betfred casino is super friendly. I used it once, in live chat, and they was able to answer on my question very fast and without any hassle. I love when customer support in a casino is good, and when they threat you like they should threat you. For this I can also giving thumbs up to Betfred online casino.

Promotions and bonuses are not so great in my opinion. Sometimes casino send me an offers, but it is very rare reload bonuses, most times it is bonuses like cashback up to 10 euros or something like this. It is not really great, and am not big fan of cashback offers. And of course can be more nice to get probably something like tournaments, or freespins offers, but all they do it is such cashback offers, and very very rare they send me reload bonuses, which I usually did not claim.

I must say that I never made any withdrawals from this casino and i do not know how fast they process withdrawals, or how long they verify account, so unfortunately I can't say anything about it. But something tell me that since their customer support is good, they should process withdrawals fast too.

I rate this casino with 8 stars, good place with good games.

Would be nice to try how fast this place process withdrawals.

Inactive user
9/10

If I imagined a real disappointment in life that would destroy me, that would be the impossibility of playing at Betfred Casino. Here I am a regular customer for 6 years and I am very satisfied with the service, and the manner of their approach to players. Betfred Casino is full of some positive energy as well as the color of his casino clients who are in my favorite shade of blue. Most of the money, after Everest Casino I'm left in the Betfred casino, of all casinos of Playtech platform. So far I have made a deposit many times and each time I was equally respected in terms of privacy and speed payments to my Neteller account.

The design of the casino client is more than attractive players whose visual experience is sometimes more important than the act of the game, and I am one of those who prefer the perfection of design with a large number also perfectly packaged games.

The most I like their Black Widow slot in which I have so far invested over € 300 but I did not receive a significant daily gain, except one bonus game, when after she I was richer by 80 € on my account, after bet per spin of 4 €. In this game I like her animation and sound that is why I keep coming back to her. Movie staff will reveal a number of values of these films like X-Men and Iron Man slot machines. Personally I like the Iron Man movie, ie. All three of his parts while waiting for the fourth part, with the help of this game to remind all the heroes of this blockbuster from Hollywood. The individual Games I'll write something later, almost all the games which i like.

Now I want to repeat info from beginning of review, I used a payment via Neteller and were mostly completed within 12 hours, sometimes a few hours longer.

Customer service is good, I'm usually talking to you via e-mail so I can speak from personal experience about this form of online assistance. Betfred is one of those casinos without which I can not imagine life, on the Internet and beyond. Betfred Forever !!!

I mainly play at Betfred for their Poker offering these days, but sadly end up spending far too much time in the “Pokasino” area of the client than I should. Those damn slots and casino games are just too tempting for me, and I can end up feeling awfully silly when I wipe out a days Poker winnings on the negative expectation casino games in just a few minutes. On the other hand there are times where I will double up those winnings – or more – in a similarly tiny amount of time, so once again, its swings and roundabouts. On-line gaming is just like that, sadly!

Like all the other large UK bookmakers with an on-line presence, Betfred are using the Playtech software mainly to provide their services now. This is all fine and well, and unlike some of the others, they do have a few games from other providers dotted around the website as well (though not in the poker client where I tend to play), but I really would have preferred it if things had stayed a little more varied – Ladbrokes, William Hill, both used to run on different software's and I just felt the market was better that way but I guess Playtech approached them all with some kind of unbelievable deal.

Aside from the bonuses on this page, there are a couple of super promotions available right now. Of course I recommend you use the links on this page to get yourself over to the Betfred site to ensure that AskGamblers earn their well deserved commission and all, but have a word with the live chat before making your deposit to see if they have anything nice they can offer you. I know there is a “Deposit £10, play with £60” offer doing the rounds at the moment just like the one offered by Corals, and support should be able to give it to you if you ask nicely!

Support is great, promotions are few and far between though, and withdrawals are not as fast as Corals or Paddy Power – you will usually be waiting until the following morning at 10am or 12pm to receive your money, but it always comes in like clockwork for me into my Skrill at one of those times, so at least they are consistent!

Inactive user
9/10

You've probably already heard the story in the creation of this casino is that like many other first started with terrestrial form of business. This is quite logical because in 1967 when Fred Done opened the so-called "betting shop", then there was no internet even in their dreams. Otherwise this platform comes from the United Kingdom there is a well established and today is their well-known brand registered in Gibraltar but from all known reasons. Quality offer casino games from Playtech platform opus makes this casino a unique experience and well orchestrated factory unforgettable entertainment. Just yesterday I paid some money with them, and again the money was in my account within 12 hours, I can only say, great job Betfred Casino! I continue my journey through this landscape, I would ask you to sit back and join with me in it.

From vampire hero Blade over fatal Elektra to the legendary King Kong is a path that will lead you to many considerations and conclusions. Powerful animation and revival of cartoon and movie characters on your screen makes Betfred one of the most desirable places for professionals but also for dreamers who are willing to give it a good imagination and quality entertainment. On their website, I paid into your account over € 5,000 which is from my point of view quite correct sum. I am pleased with the percentage payments on the slots, and as for the roulette that the situation is identical, everything is in its place. I tried Blackjack but I did not spend much time on it because I'm not a fan of this game, honestly much greater entertainment through me give slot machines such as X-Men, Incredible Hulk or Iron Man so I'm not forced any other games besides these.

Customer support is on the level, live chat available at all times, payment options and a variety of easily accessible to everyone. Your just have to lay the money and the fun can begin if something earn well if not then try again tomorrow, because there are days when nothing goes in life and in the casino. Simply cool heads come in the game and do not expect too much, so you will each gain become more joyful and loss easier you submit, so is what happened in my case. Excellent casino for each recommendation, from me he received one of the highest ratings, as far as I can see it will remain so forever.

After using up my welcome offers at Corals, William Hill and Paddy Power, I figured it was only natural to go ahead and give Betfred a go as well. This is another very large bookmaker here in the UK with hundreds of high street outlets, so it seems reasonable to assume that they are somewhat trustworthy I think.

Theirs really not so much noteworthy about Betfred's on-line offering I wouldn’t say – they have a smaller selection of different slot providers and therefore slots and games than their competitors, once again their main offering are the Playtech games so if you are into table games such as Blackjack, Craps and Baccarat, or Video Poker then you will be playing the Playtech versions of these, the live casino is also the same one offered by all of the other Playtech sites so they have the “Unlimited Blackjack” available as well as regular blackjack, baccarat and roulette in live format.

Betfred is another casino that has very good electronic authorization systems, so if you’re a UK resident and on the electoral roll you should have no problems depositing and withdrawing at this casino, until you get to a fairly significant amount of money at which point you may be asked to produce some identity documents. I’m not sure how things like this work in other countries but personally I really love this system it’s much more convenient of course than having to produce documents at every casino you make a deposit at, because some of them are just so useless at sorting the whole procedure out in a reasonable amount of time!

One other thing I will say about Betfred, they seem to offer decent promotions on a more regular basis than the other decent Playtech casinos I play at. The comp points system is pretty much exactly the same with 1 point awarded for every £10 spent playing slots. Customer support is usually quick to respond and polite and helpful so no problems there, and withdrawal times are great as well, though it can vary from a few minutes to around 24 hours for some reason. All things considered I definitely recommend them though!

Another well known high street name for those of us here in the UK, Betfred previously loved to call themselves the "Bonus Kings", in respect of their generous comp offerings. This aspect of their marketing seems to have been played down in recent years, perhaps as a result of a few "scandals" that have no doubt been discussed in depth and at length here at AskGamblers and other online casino forums.

Personally, my experience with BetFred has been very good indeed - I received a £10 no deposit bonus upon signing up, and managed to play this through on a 40x wagering requirement and requested a £120 cashout to Skrill without making a deposit or submitting any identity documents. It's hard not to respect and trust a casino who treats a new customer in this way before ever receiving a penny from them, and I subsequently took them up on their 100/50 percent 3 stage welcome bonuses.

Like all of the big name UK bookmakers, BetFred mainly runs the Playtech software suite - there are some additional slot games from IGT and Ash Gaming, but all of the table games, live casino games, and the remainder of the slots are exclusively Playtech.

Like many sites that started with Playtech software, Betfred offers a iPoker based poker room, and I find theirs to be one of the most generous rooms around in respect of freerolls and benefits for recreational players. There are daily £50 and £150 freerolls at 8:00 and 8:30 respectively as well as hourly freerolls awarding Betfred points between 12pm and 2am every day, and a larger £500 freeroll every Sunday. Ladbrokes do offer more value to players earning a large number of Ladbrokes points each week but if you the kind of player who just makes the occasional deposit to play a few games of cards, I think Betfred offer more than Corals, Gala, Ladbrokes or Paddy Power.

Withdrawal times can vary dramatically at Betfred - they advertise their e-wallet withdrawals as taking anything from 24-48 hours, though I have received such withdrawals in under 4 hours on many occasions. Other times it has taken a little longer than the 48 hour maximum time stated - sometimes they seem to process at weekends, others they don't. It is entirely unpredictable.

Also, I feel it only fair to mention that I have heard numerous stories over the years whilst I have been playing on-line of players having winnings and/or prizes disallowed due to various, often questionable explanations - for example, a customer who won a £30,000 car in a Betfred competition in 2012 was disallowed the prize after they claimed this player had used a bot to assist in their play. The logs proving this bot play were never made public, despite some unrelated players offering to pay an impartial third party to examine the data... the whole thing was extremely dodgy and whilst my experiences with Betfred have been nothing more than exemplary, I have always felt something was amiss with that particular case.

One of the biggest online casinos in the world BetFred is a very famous name in this industry and is known for their fair play and security of players. They have been powered by the Playtech software which also is one of the best in the world. They also have a very famous sports book and through that only I came to know about them.

I had gotten a very nice 100% welcome bonus when I joined this casino but that is for only when you make a deposit on their casino for the very first time. Playtech casinos have very nice reputation and I did not have to think once before joining this casino site.

I like that they have a lot of tournaments on this casino site and this is good chance for us to make big money without risking too much. I liked their table games a lot and played black jack for a very long time and even managed to double the money in my account.

They have a very nice support staff and they are very fast in replying to the mails.

I tried my hand in table games only on this casino because I have played a lot of slots in recent years. I like that they have a very fast withdrawal and they do not take a week or even some days like some casinos which take a lot of time. Playtech has really provided us with very nice games and even with a very nice interface. I like that they have both downloading and instant play interface.

This is one of the finest casinos from Playtech and I loved playing black jack and poker. I would rate this casino 8.5 out of 10 and would like to try some slots too.

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