bet O bet Casino Complaints

Delayed cashout without cause

I requested a cashout in June 19th. My VIP host Lucas had been previously helping me with processing cash outs within the same day but this time was different.
He stated that he can’t give me preferential treatment over the other VIP players especially since he claimed that I hadn’t deposited for the entire month of May. That was incorrect and I even sent him a screenshot of my steady deposits. His response was, “ you’ll get it next week as per the terms and conditions”. Despite me showing him that I had in fact deposited multiple times in May without profit.
Last week came..no cash out. I emailed him again. He replied again that I’ll get it next week. I am fully verified, there is no reason for the delay of my winnings. I have been holding off on filing a complaint but I believe I am being punished because I haven’t spent as much money as Lucas wanted of me? That is not right. It is only $500 but it is my winnings and I should not have to wait over the standard time frame. This is intentional. I have maintained all email interactions.

Resolved

$500

Withdrawal delayed

I am filing this complaint against Betobet due to a significant delay in processing my withdrawal requested on March 13th. Despite their Terms and Conditions stating a 3-5 business day processing window, today is the 8th business day and my funds remain "Pending".
Key points of the case:
Verification: My account is fully verified (confirmed by Agent Suzanna on March 13th).
Method Authorization: I attempted to withdraw via VISA (my deposit method), but the option was unavailable. Agent Maya explicitly authorized me to use Crypto (Binance/USDT) instead.
Lack of Communication: I have sent multiple emails providing screenshots of these authorizations. The only response I receive is a generic "your case has been forwarded," with no explanation for the delay.
I am requesting the immediate approval of my withdrawal and the provision of the TXID.
Withdrawal ID: #101615811332478977
Amount: 4,690.00 PEN
Date Requested: March 13, 2026

Unresolved

S/.4,690

Unpaid 700 usdt withdrawal fully verified account no explanation

I requested a $700 withdrawal from Betobet.com

The withdrawal has failed twice, even though my account is fully verified and I have completed the x5 wagering requirement.

Customer support keeps telling me I will receive an email explaining the reason, but no email has ever been sent.

Live chat is now not responding at all.

I am requesting a clear explanation and payment of my withdrawal.

Unresolved

$700

3000 Withdrawal Ignored for more than 3 weeks

I requested a $3,000 CAD withdrawal from my BetOBet account on November 17, 2025 via Interac e-Transfer.

My account is fully KYC verified, all wagering requirements were completed, and my account has no restrictions.

Since submitting the request:

Over 21 days have passed and the withdrawal has not been processed

Support only gives the same response: “Your request has been escalated to the relevant department”

No confirmation, no transaction ID, no fixed release date has been provided

Emails and formal escalation notices ignored

I sent two formal escalation emails, including one with a 48-hour deadline for action. Both were ignored.

I continued betting on the site during this time, but that does not excuse the withholding of my funds.

At this point, I have begun external escalation, including:

Filing complaints with consumer-protection and anti-fraud platforms

Documenting everything for payment processors and banks

Posting on public review sites like Trustpilot and LCB

This is not a normal delay. BetOBet is systematically withholding customer funds, providing zero transparency, and ignoring formal escalation.

Resolved

$3,000

Withdrawal times vary

This Casino hasn't paid me yet it's now day 5 there withdrawal time is 3-5 days they told me in chat and on the 5th day they said it will be processed soon and I'm still waiting my username name is

Username : < removed and sent to casino >

My email is

< removed and sent to the casino >

I won 4500 and now I'm just waiting hopefully things go smoothly

Unresolved

€4,500

Holding withdrawal hostage

I requested my original withdrawal 2 weeks ago and was denied due to KYC reasons and wager requirements.

I completed both and asked support if I was good to withdraw again, and was told yes.

I then requested my second withdrawal attempt on Oct 13 and have been waiting ever since.

Today I asked support where my withdrawal is, and they told me I'm not fully verified (even though I submitted my docs and received an email back saying I'm fully verified). Then, support proceeded to tell me I didn't meet the wager requirements, which I had to correct for some reason.

It seems like the person didn't even have access to my account or previous chats to review history.

Support then told me my withdrawal will be a priority. I highly doubt that, as this has taken way longer than needed.

Here is some proof <link removed>.

Thank you for your help.

Unresolved

$50

Pending withdrawal since December 1st

I requested a withdrawal of 1000 USD on 1st Dec.

According to bet o bet policy it takes 3 working days for the withdrawal. But this time even after waiting for more than a week I have not received my withdrawal and neither I am getting any positive response from the support team.

I would request the AskGamblers team to step in and kindly resolve this issue.

My username on bet o bet is bracky1993.

Email Id - <removed>

Unresolved

$1,000

Account locked and funds stuck

Dear Team,

I hope this message finds you well. I want to express my gratitude for providing this platform to voice my concerns.

For the past four days, my account has been locked without any clear reason. While the amount in question—$40—might not seem significant to some, it represents 17 days of my hard-earned salary that I chose to invest in betting. This situation has caused me a great deal of stress and anxiety, making it difficult for me to focus on anything else.

I have reached out to the BetOBet team via email at [email protected] and [email protected] but have yet to receive a response. I have attached the relevant proofs for your reference.

I kindly ask for your assistance in retrieving my funds and resolving this matter as swiftly as possible. Your help would mean a lot to me during this challenging time.

Thank you for your understanding, and I look forward to your prompt response.

Warm regards

Unresolved

$40

Withdrawal delayed from 11th October

Hi,

Betobet is not paying me my withdrawal request in amount of 2500 EUR from 11th October (Skrill)

I have contacted them few times already but every time I get same copy paste answers that I have sent to you in attachment.

Thing is that my first withdrawal request made in end of September in amount of 2530 EUR (also on Skrill) was processed and paid after 6 days, but now on this second withdrawal made on 11th October they are making delay (currently in duration of 16 days).

I have tried to contact them on their mail [email protected] and also tried to contact their Customer support in Live chat option, but to no avail as they are all the time saying that my account is investigated by Risk department and they wil notify me by mail when this investigation is over. I did not break any of their rules and KYC was done pretty swiftly in beginning of September.

I really need money so please try to contact them. At least they are still not locking my account which gives me hope that they will pay in the end.

Attached are pictures of all messages with their support, Withdrawalof 2500 EUR made on 11th October shown pending still and mails I have sent to their mail [email protected] which show they are repeating same answers all the time.

Unresolved

€2,500

Withdrawal canceled or rejected

I would like to make a complaint to the bet or bet casino, I have requested a withdrawal 3 times and they reject it, the chat advisors tell me that it is a technical problem, on top of that it takes 3 business days every time I request a withdrawal, they never paid me, come back the balance in the account, I have no way to collect the money earned.

On top of that, they cover themselves by saying that I should request the withdrawal again, they have already requested it 3 times and they reject it, and now I requested it again and I will have to wait again for 3 business days and they will surely reject it again and say that it is a technical problem. I need them to give me my money earned in good law.

I will attach the screenshots of the withdrawals made and those that rejected me, and the chat with one of the advisors.

Also the balance that I have in the account and that they do not pay me.

Unresolved

$2,210,845

Delayed withdrawal without any reason given

I have a pending withdrawal that is very late. I requested the withdrawal last week Tuesday, on the 30th of July. In their terms and conditions it is stated that withdrawals are processed within three business days, meaning that I should have received my funds by last week Friday at the latest. I am verified, and I have successfully withdrawn from this casino once before (it was processed on the third working day) but to this day, the 6th of August, my current withdrawal is still pending. I have asked repeatedly what is going on and all they have said is that the issue is "escalated" without giving me even an idea of when the withdrawal will be processed. This is very frustrating. I need this money and I expected better from a licensed casino. I am humbly asking that they process my withdrawal immediately as I have been waiting for a week now.

My account with the casino is in the ZAR (South African Rands) currency so the pending withdrawal is for ZAR14942.66 which at the current moment amounts to €738.26. I have attached screenshots of all my correspondence with the casino and I ask for my issue to be resolved as this is just unfair.

Unresolved

€738

Blocked account with no assistance

Good morning ,
hereby to open an official warning against betobet casino.
I signed up to this site, I have been correctly verified. I deposited, won and lost.
On 11.04.2024 I decide to make a withdrawal of 2550 euros. On 04.16.2024, after having been laughed at by various support members, I sent assistance to that country and therefore decided to gamble the 2,550 euros which were no longer present in the withdrawal but had returned to the account.
I win, and there are 8,542.58 euros in my account. I try to make the withdrawal again and my account is blocked. It is therefore not possible to withdraw funds, nor is it possible to access my account anymore.
Upon my request I was told that he was blocked by the management due to offensive behavior.
We are talking about 8542 euros and not 100 euros.
This is not possible. This casino appears to have the Curacao license but as usual these casino people do what they want and like.
I ask you for help to be able to withdraw my funds and run away from them.

Unresolved

€8,542

Can not withdraw already 9 days

Absolutely rude and brazen support team. I made a deposit of 118 euros, and according to their terms, one must place bets at least 5 times the deposit amount to be able to make a withdrawal. I placed bets totaling 610 euros and won 118 euros, which I've tried to withdraw twice already. They just reject the withdrawal, sending a standard reply about our rules of betting 5 times the deposit amount. I respond that I've done exactly that, and they reply - initiate a new withdrawal, which they again reject. Meanwhile, in their responses, it's just a copy-paste endless loop about the condition to play through the deposit 5 times and waiting for 3 business days. I've already waited 8 days and am sure that after 3 days, which in total will make it 11 days, they will cancel the withdrawal again "as if by mistake." In response, with their copy-paste, they even laugh at you with emojis. Disgusting website and disgusting support.

Unresolved

€118

Withdrawal issues going on for days

I have a withdrawal issue with bet O bet.

I am willing to withdraw money but each time, the withdrawal is pending for 3 working days and returns to my bet O bet account.

The first time I asked them to credit my Skrill account, but as per policy they should send it to my first deposit method which is my debit/credit card. They had issues with my bank and said next time I should use another payment method.

Now I am trying to send it to my Skrill account but after several tries, it returns to my account.

They say they will let me know about the issue once they get an update but never get in touch for an explanation.

Can you help, please

Unresolved

$3,000

They locked my account and no explanation

Username is < username removed >. Betobet locked my account since 20th September 2023 and all I was told its that my account us under investigation by the risk department with no time frame given.

Note that this same investigation have been carried out before after which they paid me 1k dollars, now I withdrew more than 2k dollars and my account is locked.

I don't have multiple accounts neither did I use bonus or commit any fraud, no rules was broken. I don't know if they are just trying not to pay me my balance.

Please help me get my account unlocked so that I can withdraw my money

Unresolved

$2,000

Account is locked without a reason

Hi,

I won 18,660.44USD and after 24 hours pf winning they immediately closed my account and the only reason is that my account is under investigation from there Risk Management Deprtment, please note that it is locked since 17th of December 2022 and after several and further followups the only respond that I got is my account is still under investigation and there is no specific timeframe.

Also I know that I’m not the only one who faced this problem with this website since I saw the same situation and complaint here in Askgamblers.

Don’t take the risk and play in this website!!!

Unresolved

$18,660

Account locked for long time without explanation

Hi!

I want to submit a complaint about Betobet. My account have been locked for over 3 weeks now. Betobet aren't replying to my emails, in the chat I got a reply that it is under investigation. I haven't got any explanations, I haven't broken any rules. I think they are just delaying the process and hoping I will forget my money. I got about 15-20k € on my account, can't remember exactly. I got a couple of big wins on the world cup. Immediately after one bigger win they closed my account.

Avoid this bookie! They will not allow you to win big. They also just ignore all your emails. Avoid on all costs!!

Unresolved

€20,000

Withdrawal been forwarded to "relevant department" for two weeks

Hi,

I'm having big problems with my withdrawal request. For 2 weeks they keep saying it's been forwarded to "relevant department" and that they will contact me when there is more information and never do, just keep answering the same thimg. I fullfiled the rollover requirements and verified my account.

Unresolved

Not issued withdrawal

Hello Team

I hope you doing well,

On 28/7 I requested a withdrawal and it was under waiting. I initially asked about the time needed to transfer the money and they answered within a period of 5-7 working days, and after waiting for the necessary period, I contacted the support team on the site, and the answer was your account under investigation!

And there is no specific period for broadcasting the results. All I have to do is wait until they inform me via e-mail. Also, the amount of the bet has been restricted in case of playing. All I asked about the restriction, the answer is we sent to the relevant team and we are waiting for an answer from them.

Unresolved

$3,000

Delayed payment and locked account

Hello Dears,

I hope you're doing well! Could you please help me with my case as I have a pending withdraw request from the 8th of April and BetoBet website is refusing to approve my request as I won 17,000 USD.

It's totally spam and no body is responding from the support email and every time I ask the customer support they tell me they are still investigating in my account and they will get back to me!

Now my account is locked! It's totally SPAM!

Don't you ever try this website and deposit money in it!

Thanks

Resolved

$17,000

Withdrawal delayed and unresponsive customer service

Greetings,

I am having issues withdrawing my winnings from sports and casino from Betobet. Playing sports and casino, and converting bonuses for both, $200 for sports and $310 for casino I got to a balance of $936.

I requested the first withdrawal on the 6th of April, and it got canceled by them the next day, citing "system update" as the reason, then I requested the current pending withdrawal to withdraw all my winnings of $936, this was on the 7th of April, and the withdrawal is still pending.

I send all my KYC documents to them 10 days ago, followed up 2 times on that email but I never got any response, and every time I contact their customer service I just get blown off with a response "the financial team is checking this and they will contact you"

I am starting to doubt the existence of this financial team and that they are doing everything possible not to pay and delay it as long enough as they can do.

Please help to resolve this situation

Unresolved

$937

Delayed payout without an excuse

I am trying to withdraw money from this casino for 10 days now and every time they find a different excuse or no excuse at all to delay the payment. Firstly I had made a transaction at 03/04/2022 and after 4 days my withdrawal has been rejected due to software upgrade as the live support said so I had to start all over again.

I did the withdraw again at 07/04/2022 and after 5 working days is still on pending when on their site rules is states that it needs up to 72 hours for a withdrawal to be checked.

When I try to get help from live support they are shutting me down or they don’t respond at all. Now they closed my casino and I can only place sport bets I have a pending 2500 euro withdrawal and an other 2273 euro in account that I want to cash out. I think they gonna soon shut down my account totally without any reason to avoid payment

Unresolved

€4,773

bet O bet Casino Complaint Stats