Complaint #12 bet O bet Casino

They locked my account and no explanation

By Moneygetta

3 years ago

Username is < username removed >. Betobet locked my account since 20th September 2023 and all I was told its that my account us under investigation by the risk department with no time frame given.

Note that this same investigation have been carried out before after which they paid me 1k dollars, now I withdrew more than 2k dollars and my account is locked.

I don't have multiple accounts neither did I use bonus or commit any fraud, no rules was broken. I don't know if they are just trying not to pay me my balance.

Please help me get my account unlocked so that I can withdraw my money

Disputed Casino bet O bet Casino

Reason Account closure

Amount $2000

Discussion

AskGamblers

• Support Team

3 years ago

Dear bet O bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

bet O bet Casino Complaint Stats

Resolved 3 / 22

Avg. Amount $4,453

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

bet O bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 2 out of 18 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

bet O bet Casino Complaints

See all complaints for this casino

Delayed cashout without cause

I requested a cashout in June 19th. My VIP host Lucas had been previously helping me with processing cash outs within the same day but this time was different.
He stated that he can’t give me preferential treatment over the other VIP players especially since he claimed that I hadn’t deposited for the entire month of May. That was incorrect and I even sent him a screenshot of my steady deposits. His response was, “ you’ll get it next week as per the terms and conditions”. Despite me showing him that I had in fact deposited multiple times in May without profit.
Last week came..no cash out. I emailed him again. He replied again that I’ll get it next week. I am fully verified, there is no reason for the delay of my winnings. I have been holding off on filing a complaint but I believe I am being punished because I haven’t spent as much money as Lucas wanted of me? That is not right. It is only $500 but it is my winnings and I should not have to wait over the standard time frame. This is intentional. I have maintained all email interactions.

Resolved

$500

Withdrawal delayed

I am filing this complaint against Betobet due to a significant delay in processing my withdrawal requested on March 13th. Despite their Terms and Conditions stating a 3-5 business day processing window, today is the 8th business day and my funds remain "Pending".
Key points of the case:
Verification: My account is fully verified (confirmed by Agent Suzanna on March 13th).
Method Authorization: I attempted to withdraw via VISA (my deposit method), but the option was unavailable. Agent Maya explicitly authorized me to use Crypto (Binance/USDT) instead.
Lack of Communication: I have sent multiple emails providing screenshots of these authorizations. The only response I receive is a generic "your case has been forwarded," with no explanation for the delay.
I am requesting the immediate approval of my withdrawal and the provision of the TXID.
Withdrawal ID: #101615811332478977
Amount: 4,690.00 PEN
Date Requested: March 13, 2026

Unresolved

S/.4,690

bet o bet Casino - Unpaid 700 usdt withdrawal fully verified account no explanation

I requested a $700 withdrawal from Betobet.com

The withdrawal has failed twice, even though my account is fully verified and I have completed the x5 wagering requirement.

Customer support keeps telling me I will receive an email explaining the reason, but no email has ever been sent.

Live chat is now not responding at all.

I am requesting a clear explanation and payment of my withdrawal.

Unresolved

$700

3000 Withdrawal Ignored for more than 3 weeks

I requested a $3,000 CAD withdrawal from my BetOBet account on November 17, 2025 via Interac e-Transfer.

My account is fully KYC verified, all wagering requirements were completed, and my account has no restrictions.

Since submitting the request:

Over 21 days have passed and the withdrawal has not been processed

Support only gives the same response: “Your request has been escalated to the relevant department”

No confirmation, no transaction ID, no fixed release date has been provided

Emails and formal escalation notices ignored

I sent two formal escalation emails, including one with a 48-hour deadline for action. Both were ignored.

I continued betting on the site during this time, but that does not excuse the withholding of my funds.

At this point, I have begun external escalation, including:

Filing complaints with consumer-protection and anti-fraud platforms

Documenting everything for payment processors and banks

Posting on public review sites like Trustpilot and LCB

This is not a normal delay. BetOBet is systematically withholding customer funds, providing zero transparency, and ignoring formal escalation.

Resolved

$3,000

Withdrawal times vary

This Casino hasn't paid me yet it's now day 5 there withdrawal time is 3-5 days they told me in chat and on the 5th day they said it will be processed soon and I'm still waiting my username name is

Username : < removed and sent to casino >

My email is

< removed and sent to the casino >

I won 4500 and now I'm just waiting hopefully things go smoothly

Unresolved

€4,500

Holding withdrawal hostage

I requested my original withdrawal 2 weeks ago and was denied due to KYC reasons and wager requirements.

I completed both and asked support if I was good to withdraw again, and was told yes.

I then requested my second withdrawal attempt on Oct 13 and have been waiting ever since.

Today I asked support where my withdrawal is, and they told me I'm not fully verified (even though I submitted my docs and received an email back saying I'm fully verified). Then, support proceeded to tell me I didn't meet the wager requirements, which I had to correct for some reason.

It seems like the person didn't even have access to my account or previous chats to review history.

Support then told me my withdrawal will be a priority. I highly doubt that, as this has taken way longer than needed.

Here is some proof <link removed>.

Thank you for your help.

Unresolved

$50

Pending withdrawal since December 1st

I requested a withdrawal of 1000 USD on 1st Dec.

According to bet o bet policy it takes 3 working days for the withdrawal. But this time even after waiting for more than a week I have not received my withdrawal and neither I am getting any positive response from the support team.

I would request the AskGamblers team to step in and kindly resolve this issue.

My username on bet o bet is bracky1993.

Email Id - <removed>

Unresolved

$1,000

Account locked and funds stuck

Dear Team,

I hope this message finds you well. I want to express my gratitude for providing this platform to voice my concerns.

For the past four days, my account has been locked without any clear reason. While the amount in question—$40—might not seem significant to some, it represents 17 days of my hard-earned salary that I chose to invest in betting. This situation has caused me a great deal of stress and anxiety, making it difficult for me to focus on anything else.

I have reached out to the BetOBet team via email at [email protected] and [email protected] but have yet to receive a response. I have attached the relevant proofs for your reference.

I kindly ask for your assistance in retrieving my funds and resolving this matter as swiftly as possible. Your help would mean a lot to me during this challenging time.

Thank you for your understanding, and I look forward to your prompt response.

Warm regards

Unresolved

$40

Withdrawal delayed from 11th October

Hi,

Betobet is not paying me my withdrawal request in amount of 2500 EUR from 11th October (Skrill)

I have contacted them few times already but every time I get same copy paste answers that I have sent to you in attachment.

Thing is that my first withdrawal request made in end of September in amount of 2530 EUR (also on Skrill) was processed and paid after 6 days, but now on this second withdrawal made on 11th October they are making delay (currently in duration of 16 days).

I have tried to contact them on their mail [email protected] and also tried to contact their Customer support in Live chat option, but to no avail as they are all the time saying that my account is investigated by Risk department and they wil notify me by mail when this investigation is over. I did not break any of their rules and KYC was done pretty swiftly in beginning of September.

I really need money so please try to contact them. At least they are still not locking my account which gives me hope that they will pay in the end.

Attached are pictures of all messages with their support, Withdrawalof 2500 EUR made on 11th October shown pending still and mails I have sent to their mail [email protected] which show they are repeating same answers all the time.

Unresolved

€2,500

Withdrawal canceled or rejected

I would like to make a complaint to the bet or bet casino, I have requested a withdrawal 3 times and they reject it, the chat advisors tell me that it is a technical problem, on top of that it takes 3 business days every time I request a withdrawal, they never paid me, come back the balance in the account, I have no way to collect the money earned.

On top of that, they cover themselves by saying that I should request the withdrawal again, they have already requested it 3 times and they reject it, and now I requested it again and I will have to wait again for 3 business days and they will surely reject it again and say that it is a technical problem. I need them to give me my money earned in good law.

I will attach the screenshots of the withdrawals made and those that rejected me, and the chat with one of the advisors.

Also the balance that I have in the account and that they do not pay me.

Unresolved

$2,210,845