Complaint #6 AceCasino

Slow Processing Redemption

By elsana

2 weeks ago

Message on forum

As the title says, they’re not processing my redemption. They advertise redemption will take 3-5 days but it’s been 8 days (May 5th is when I redeemed). It’s only ~$200 so I don’t understand why it takes so long. It hasn’t begun the process to hit my bank because it’s still claiming to be processing on their end.

Disputed Casino AceCasino

Reason Delayed payment

Amount $200

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear AceCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AceCasino Complaint Stats

Resolved 0 / 1

Avg. Amount $200

Avg. Complaint Duration 4 days

Avg. Response Time 2 days