99 Slot Machines Casino Complaints

Two years for a $65 withdrawal

I have followed up and have ticket LTK12167051971786X. I chatted and called. The chat told me the accounting was delayed and reassured me I would be paid. I never received contact nor did my bank. I deposited $25 and won $65. I am very disturbed by this as they have my sensitive information and now I see the web site and phone number provided no longer work. This seems like fraud. Is it possible to recover these funds? I have screen shots for proof of my chat history.

Unresolved

$65

Troubles getting $14,000 payout

I have been trying to receive a payout from 99 Slot Machine Casino for 10 months. All the paper work was submitted and approved. They owe me around $14,000.00 and are saying they will not give me my money until I prove that I will return and be a regular player. I have been playing on there casino site for over 3 years as well as there affiliate sites. In September they change management and had to re submit paper work. This was done and approved within 3 days.

Unresolved

$14,000

Delyed payment

Hello, My payment was delayed for several weeks, although I submitted all required documents, and deposited withdrawal deposit. there was no response. I contacted support three times, and they forwarded the request for processing the payments to the accountants , but there were no response as well. Please help in mediating this issue. regards Jelena T < surname removed >

Unresolved

$196

Waiting for my payment of $2000 for 5 months already

on october 22 2016 I used a 400%bonus + $25 deposit and won $2000, which I submitted or withdrawal by wire. I sent in all required documents, auhorizatins and credit/debit card pictures and waited for processing to be completed. by december the request was still under submission and I began contacting Chat people to find out when wire would be sent. they could only conirm what I saw in the withdrawal page of my history and said they would message Accounting to find out. They never get response from Finance people though I log in daily all through Jan/Feb./March to get any update. When I e-mail [email protected] I get a response from [email protected] saying some one will contact me within one business day.No response arrives even after 4 business days. When I respond to [email protected] the mail is returned as undeliverable.

Unresolved

$2,000

Delayed withdrawals

My $2,000 withdrawal was approved on 12/28/14 and my $1,000 withdrawal was approved on 1/12/15. I still have not received these approved withdrawals. I have contacted through chat, phone, and e-mail many, many times. I continue to be told that they are waiting for verification from the accounting department of when my money will be sent. This has been going on for almost 2 years now, I just want my money!

Unresolved

$3,000

Can not get my winnings

In February this year I signed up to 99 slot machines I deposited my own money I won $3000 I did the withdrawal it had to be wired to me I sent them pics of bank card medicare bills with current address on it I got a email saying they got it and everything was good a week f Go past I send email after email I get told someone will be in touch within 24 hours it never happens I get on there live chat and get told they very busy I will be contacted when done

Unresolved

$3,000

Non payment of winnings

On the 1st of january i asked for $2000 to be credited to my bank accoutnt and i am still waiting for the money to be sent to my bank

Unresolved

$2,000

Delayed payment of payout request

I played with 99 slot Machines and all its other sister casinos since September 2015. I always lost but when i had luck at 99 slot machines, I reuested a payout of $1,300. & submitted all required documents. Ive waited but nothing happened, I cancelled my first request & changed the amount to &1,200 and played the %100 at their casino on may 3 2016 . I won again and requested another payout of $200 on May 17, 2016. They declined this request so I made a withdrawal of the whole amount &1,400. I don;t know when this will be paid off

Unresolved

$1,400

Withdrawal pending since November 2015

This casino has owed me since last year. I have chatted with them several times regarding this withdrawal. Im owed over $1100. They continue to say that this waiting for managements approval and that its been assigned a rep and I will hear back from them within 24 hours, but never hear back from them.

Unresolved

$1,100

Verification Run

This casino lured me in with a free spins. I won on the free spins and eventually had more than $500 to cash out. I was told that I had to verify my account with required items and make a minimum $25 deposit before I could request a payout. I have had to do the same procedure at other casinos, so I didn't think much of it...at first. I made my $25 deposit and sent all of the required verification items. I am repeatedly told that the received my driver's license photo, but they never receive the fax back form, proof of residency (utility bill) or the photos of the front/back of my depositing credit card. I have sent these documents over and over again--using my phone and two different lap top computers--still, I am given the run-around or am told that they couldn't open the files. This has been going on since the very beginning of October. I just got off yet another live chat with their customer service. I got the same old song and dance and was told, "rest assured...they will have their accounting department check into the matter and notify me immediately." I realize that this casino has a huge number of complaints against them and realistically, I can probably kiss my $25 deposit goodbye. But, I still wanted to file this complaint. Perhaps it will help others. I now know to thoroughly research an online casino before playing/depositing there. I am new to online gaming (began in Spring of this year). I am now becoming more familiar with the reputable sites and the not-so-reputable sites. I will forward to you all of the email exchanges that I have had with 99 Slot Machines. One more thing...I also won at 5 of their sister sites...but I'm smart enough to not deposit there until if and when I ever receive my payout from 99 Slot Machines. Here are the sister sites: Might Slots, Slot Nuts, Slots Inferno, Plenty Jackpots, Real Vegas Online. Thank you for hearing me out. Sincerely, Rebecca Krzysiak

Unresolved

$500

No Pay Out and No Communication

I ask for a withdrawal of $1,805, on Nov 12, 2014 from my account at 99 Slot Machines. Since then, I have been ignored or just brushed away with standard form-letter like responses. Below is a copy of my latest email to them, listing the problems and steps I've taken. I would appreciate any additional assistance you may be able to provide. Thank you. Clarence Clear. Dec 27 (3 days ago) to jack RE: LTK12167046745997X On November 12, 2014, I submitted a request for withdrawal and all necessary paperwork and documents needed for my account to be verified and the request to be processed for approval. On November 24, 2014, I received an email from "[email protected]" (Player Security) at your casino, stating that the paperwork had been received and approved. Since that time I have submitted several email requests, made countless phone calls and "live chat" requests, for information about the my withdrawal. So far, all I have been told is that the request is still pending the managers approval and it should be processed and sent to me within the next few days. All emails I have received in regards to my inquiry appear to be a standard, "rubber-stamp" reply thanking me for my request and that someone would be in touch with me within 24 hours. Todays date is December 27, 2014 and I still haven't heard from anyone. I have read and re-read the Terms and Conditions, to include the section pertaining to Withdrawals. I am surprised that this process has taken as long as it has given the information in the first paragraph of your instructions pertaining to Withdrawal Requests: "All withdrawal requests are processed within 48 to 72 business hours during our regular scheduled accounting hours, Monday through Friday from 10:00 am ET to 9:00 pm ET. VIP withdrawals are processed from Monay thru Saturday and they are processed in less than 48 hours in most of the cases." As I mentioned, today's date is December 27, 2014.....well beyond your established and accepted norm indicated in your guidelines. I would appreciate the common courtesy of a timely response to my inquiry and my request for withdrawal as well. Sincerely, Clarence Owen Clear

Unresolved

$1,805

Getting the run

ok, I was warned by askgamblers they have experience a lack of communication from 99slot machines and I know , because it's happening to me. I request a withdrawal on Oct.21st, used a bonus, made a deposit and made it through the play-through. Well now the nightmare begins, after no responses via e-mail I went on chat, requesting what was taking so long. Their website states processing 48-72 hrs. I get the same response everytime. It's been sent to accounting, due to the overwhelming # of withdrawals, bla,bla,bla. There probably is an overwhelming # because they won't pay. I should have read the complaints before I played, since they are blacklisted. I'm thinking I never will receive my withdrawal of $2000. I've played at many casinos and have never had this problem. I suggest everyone stay away from this Casino and if no one makes deposits, they will have to go under. Im thinking I may never get my money. Im so glad I didn't deposit a lot here. Rogue, rip-offs

Unresolved

$2,000

Refusal to process 410.00 payout

In 8/2014 I won 410.00$ at 99 Slot Machines. I submitted all the required documents including my banking information.To date I am still being told that my withdrawal is STILL being processed by management. I don't know what else to do. I REALLY NEED that money.

Unresolved

$410

No response to Withdrawal Request (March 7, 2014)

I have sent and complied with all documentation requested - I have received only "auto-responses" when I ask for information via email that "a ticket has been generated and a response will come in 1 business day." I have no real responses unless I log into 99 Slot Machines and "chat" online and get the same response that their "accounting dept. is overwhelmed and backlogged." Not one person can tell me if I will ever get my "wire transfer." I have saved my chats and emails.

have had may withdrawals via other online casinos and the most was 2 weeks. I cannot get a real answer from 99 Slot Machines and I only asked for $825.00 (this is not a lot of money) considering how much I have deposited over the past 20 months with them. This is not a lot of money, but it means a lot to me right now with tax season upon us.

Boy, I miss Riverbell and Micrograming sites......

Unresolved

No Payout

:

The 99 slot machines and all sister casinos are all crooks. They never payout any winning tied you with hidden rules. If you win valid they never respond on your withdrawal. It should be stopped. I have bad experience with three times to 99 slotmachines and started realized the sister casinos like, mighty slots, real vegas, slot nuts, slot inferno and plenty jackpots are also the same cheat like 99 slot machines. Plenty Jackpots also never payout. My withdrawal is more than one month and still no sign.

Unresolved

99 Slot Machines Casino will not pay out!!!

This is what i sent to disputes central:

this is for 99slotmachines, which i thought was a RTG casino. they refuse to reply to my emails--will not pay out--its been 6 weeks- i met all requirements-- PLEASE LET ME KNOW IF I GOT THE CORRECT COMPLAINT SITE>

Unresolved

Payout declined

Hello.

I received a free chip offer from 99 slot machines. I was lucky and ended up being able to ask for a cash out of 200 but this was declined. Since then more free chips have been available, I cashed one in (U9TWC), and upon realising I decided not to follow the full bonus through (discard). The online live chat mentioned I had broke the (very unclear) T & C's, but no I have not as I have not completed that particular offer! That would mean I qualify for the pay out of 200, I can deposit and would carry on.

Sitting and thinking.

Unresolved

no deposit bonus

Dear Sir/Madam,

Upon playing your sight in this casino i checked with one of your agents Joyce and advise her if I play this and if I playthrough the 3000 can I keep the money she had advised me i could so I played and have $100 left after the playthrough, this no deposit bonus was given to me bonus blast and stated no deposit free winme100.

When i went to take the money out a rude agent went on the line Jermimeh and I tried tio explain to her but rudely she cut me off then another agent Eyze did the same did not allow me to speak.

I have been on other casino sight but never so rude like your i will be getting in contact with Obsudman regarding this this is not right you can not do this then decline the person i am an honest person if you can contact me that would be great you have my details on the slo99 register.
thank you for you time in this matter likely i did not put any money in your casino sight that it so wrong you are so silly you give your sight such a bad name
Annette

PS thank you for the birthday present this was a really big horrible surpirise

Unresolved

Yet another soon to be unresolved complaint

It does not look like 99 Slot Machines is very receptive to complaints, but here goes:

According to their website,
"Now that I've made a withdrawal request, how long will it take for me to receive my money?

NETeller withdrawals are processed same day! For credit card redemptions, your money is generally credited back to your credit card within two days of making your request. For FedEx/overnight express check withdrawals, you can generally expect approval within 2-3 business days, and depending on international delivery, 3-5 days for arrival. Our general policy is to process your redemption request within 24-72 hours of getting it, assuming it is during normal banking hours. Wire Tranfers are approved within 3-4 days and should arrive within the next 3 days to your bank account. These periods are based upon the assumption that you have sent the required documents or filled out the Player Certification (this last one is for US citizens only)."
So there's really no reason that a withdrawal request that I made on 10/9/13 should be unprocessed...

Unresolved

7 months non payout

it's been 7 months waiting for a payout with this bogus casino. I will not give up.

Unresolved

Non payment from 99 Slot Machines Casino

i HAVE BEEN WAITING FOR seven months FOR A PAYOUT. cALL ALMOST EVERY DAY AND GET THE SAME ANSWER. i WAS A LOYAL CUSTOMER TO THIS SITE. They don't seem to have any problem taking my money. Please help.

Unresolved

Outstanding withdraw

99slot machines; ok i been depositor at all these guys sister casinos as well as 99slot machines casino. now i want to make withdraw back few months ago i was told to send in my faxback form then they can proceed with the withdraw

. ok i sent my faxback 3-4weeks ago from today and they said allow 10business days for the approval...

its been well over 10 business days and now the withdraw still being declined i contacted the manager about this and they say allow 10 business days but that was over ten business days.

i get the feeling these guys are trying to make every excuse they can come up with to NOT PAY a customer.

please help me they are constantly declining my withdraw and they tried saying its ten business days.

also allow their system to update; they also said they have high volume of withdraws at moment and thats why its a slow process...

Unresolved

99 Slot Machines Casino still owes me $5000.00

99 Casino still owes me $5000.00 from a August 24,2011 jackpot. I have been more than patient and would advise no one to play this Casino. They wanted my money right up front. I think they owe me interest. They still have pending on my account. What can I do to collect this debt other than post them on every single site as I can find as a Casino that does not pay their customers. Thank you, Diana Langley P.S. I have spoke to them many times on the phone and just get run-a-round.

Unresolved

Really 2 Years for a Withdrawable?

Back in July of 2011 I won $259.01 from 99 Slot Machines. Since the day I won it I have been given every excuse in the book why they couldn't process the withdrawal. First they said they didn't have my verification documents. I ended up sending the full requirements the first time and then a second time.. Then they said they were missing the proof of residence. So I sent that again. Then it was they couldn't read my license. So I sent a much clearer and larger copy of my license. I was told to request the withdrawal in their accounting page. I did. I followed up to make sure my docs were ok and was told yes. At this point they told me it would take 7-10 business days to verify my documents and they would email me when approved. I followed up in 10 business days and they told me the withdrawal was in review. OK. I followed up again in 7 working days - still in review. This went on and on for months. Always being told to be patient I'd have my money soon. Then I was told that they were setting up a new systems for withdrawals and be patient - I would get an email shortly asking me to redo my request for a withdrawal. This took months. Everytime I called they were still setting up a new withdrawal method. I checked with them week, after week, after week. Always being told I would get an email when it was set up. Never did get that email. Finally a couple of weeks ago they told me to select bank wire as an option to receive my money.I would receive an email verifing the withdrawal. So I completed the banking info on the accounting page and requested bank wire as instructed and submitted my request for payment.. I've done this 6 times now and still no money. And no emails the next day. They keep putting the money back in play as a withdrawable balance and the withdrawal request I sumittted was deleted. So what the heck can I do? Again from July 2011 and I still don't have my winnings. Nor an email explaining why I don't have it and why it keeps getting put back as playable money I have copies of all my chats. I received so many apologies and promises I would be gettiing my $ real soon. It's sickening. At two different times a MANAGER was to contact me. Back in 2012 and just recently. No manager ever did and I wrote a very detailed report and sent it to him right away after seeing my $$$ back in play the 4th time. So-I kept all records, I still never heard from a manager, still do not have my $$ and my money is back as a playable balance once more. I don't know what to do. HELP!

Unresolved

99 Slot Machines Casino Complaint Stats