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99 Slot Machines Casino - Verification Run-Around

UNRESOLVED
rebeccakrzysiak United States
posted on November 30, 2015.

This casino lured me in with a free spins. I won on the free spins and eventually had more than $500 to cash out. I was told that I had to verify my account with required items and make a minimum $25 deposit before I could request a payout. I have had to do the same procedure at other casinos, so I didn't think much of it...at first. I made my $25 deposit and sent all of the required verification items. I am repeatedly told that the received my driver's license photo, but they never receive the fax back form, proof of residency (utility bill) or the photos of the front/back of my depositing credit card. I have sent these documents over and over again--using my phone and two different lap top computers--still, I am given the run-around or am told that they couldn't open the files. This has been going on since the very beginning of October. I just got off yet another live chat with their customer service. I got the same old song and dance and was told, "rest assured...they will have their accounting department check into the matter and notify me immediately." I realize that this casino has a huge number of complaints against them and realistically, I can probably kiss my $25 deposit goodbye. But, I still wanted to file this complaint. Perhaps it will help others. I now know to thoroughly research an online casino before playing/depositing there. I am new to online gaming (began in Spring of this year). I am now becoming more familiar with the reputable sites and the not-so-reputable sites. I will forward to you all of the email exchanges that I have had with 99 Slot Machines.

One more thing...I also won at 5 of their sister sites...but I'm smart enough to not deposit there until if and when I ever receive my payout from 99 Slot Machines. Here are the sister sites: Might Slots, Slot Nuts, Slots Inferno, Plenty Jackpots, Real Vegas Online.

Thank you for hearing me out.

Sincerely,
Rebecca Krzysiak

AskGamblers
posted on December 4, 2015.

Dear @rebeccakrzysiak,

Any updates regarding your complaint? Thank you.