General Information About 888STARZ Casino
888Starz Casino is an online casino owned by Bittech B.V., a company registered in Curaçao and regulated by the Curaçao Gaming Control Board, with the licence number OGL/2024/665/0201. This information is not displayed on the website, but buried somewhere in the T&Cs, which was not a good start for me.
The casino has an 8.2 rating on our website, but its Player Rating is a 9/10 from over 130 reviews, which is quite an achievement. Players mostly praise the casino for its bonus offers, gaming experience, variety of payment options, and efficient customer support, but also report some delays with their withdrawals.
At the moment when I reviewed the casino, there were 21 complaints against it with the AskGamblers Casino Complaint Service, mostly related to withdrawal issues. Twenty of those 21 complaints were resolved successfully.
You can use the One Click sign-up method, which is a really fast way to open an account. The downside is that the casino generates the account number and password for you, which is a random sequence of numbers and letters that I had to send to my email because they are almost impossible to memorise.
Even if you create your profile like that, once you add and verify your email address, you can use it for your later logins instead of your assigned ID number.
The welcome bonus is a four-part deposit bonus package that spreads across the first four deposits. I only claimed the first-deposit offer when testing this casino, but you can find all the bonus details on the website. Read more about my experience in this 888Starz casino review.
Payment Information and Options at 888STARZ Casino
When I wanted to make my first deposit and clicked on the Make a Deposit button, I could see the available payment options for me, which were Visa and Mastercard bank cards, Skrill, Neteller, Paysafecard, Jetonbank, Pay Do Wallet, Binance Pay and various cryptocurrencies.
Available payment methods will depend on your location, and you can see your options by clicking on the link in the website footer.
The minimum deposit is the same as the deposit needed to claim the casino welcome bonus offer: €10 or your local currency equivalent. I used crypto to make my deposit, USDC on Ethereum to be precise, and the deposit was pretty much instant.
The minimum withdrawal amount is the same as the deposit, €10, but I didn’t get to test withdrawals because of the wagering requirements that would have taken a bit more time to complete.
I could see from some of our players’ reviews that a few complained about delays with their withdrawals and verifications, but also noted that all that was resolved with the help of the customer support team. Withdrawals are made with the same method you used to make a deposit.
You should also note that the withdrawal limits are different for crypto transactions. The minimum withdrawal for my chosen method is €4.57 (or 5.01 USDC), while the maximum is just over €319,000, which is very different from the €5,000 maximum for e-wallets, or the €2,200 for bank transactions.
Customer Support at 888STARZ Casino
The first thing I noticed about customer support on the 888Starz website is that online chat is available to both registered and unregistered users, which is a great feature for players having doubts about registering an account.
While I haven’t tested live chat before opening an account, I did reach out before making my first deposit to set the deposit limits on my account, since I wanted to test that option that the casino offers. My first point of contact was the chatbot, Betty, but since it was not able to help me, I requested to chat with an agent.
Sebastian picked up my question on the live chat and instructed me to send an email with my request to limit the deposit. The conversation was friendly, as he even asked for the reasons behind my decision to limit the deposits before informing me about the next steps.
Apart from the live chat, you can use other contact options in the Support Centre. If you prefer, you can leave your phone number and a short description of your inquiry for an agent to call you back, or you can send an email through a contact form.
Games at 888STARZ Casino
Since the site opens to the sportsbook offer, I had to navigate through the top menu to get to casino games. When I clicked on Slots, it actually allowed me to see all game collections, including table games, which the casino doesn’t offer through this menu, but they can be found in the 888Games section.
On mobile, the casino section with all games is easier to find, as it is labelled clearly as Casino, and you can find categories inside, such as slots, crash games or keno.
The online slots offer can be filtered by provider, allowing you to choose your favourite provider, or you can filter by the type of slots, such as classic, jackpot or Megaways slots. Just a heads up, some providers might not be available in your country.
As usual, I tested a slot game, and this time my choice was The Godfather: 3 Pillars of Power, a new slot by BGaming. It was partly because it has an RTP of 93.57%, so I was curious if I could win something from it.
While I truly enjoyed the game and got a few decent wins, I didn’t manage to break even, so I moved on to Rubi Play’s Diamond Explosion, where my luck was a bit better, but still nothing major to report.
888Starz Casino offers table games through the live casino section as well. Evolution, Amusnet and Ezugi are some of the providers offered here, and you can play poker, baccarat, blackjack, roulette, and others, all in many variations.
I haven’t tested any of the live casino games, but if you do, feel free to add your impressions to your player review of 888Starz Casino so other players can know what to expect.
888STARZ Casino’s Commitment to Responsible Gambling
888Starz Casino’s Responsible Gaming Policy is in the PDF document with its terms and conditions, and at the very bottom, which is not a good practice. I prefer seeing Responsible Gambling pages on the website, because that indicates that the casino takes those practices seriously.
This was also the first and only place where I saw the casino’s licensing information, another thing that I think should be clearly displayed on the main website.
In its Responsible Gaming Policy, the casino lists its efforts to prevent underage gambling and helpful resources for problem gambling. I also found a short self-assessment test there, and some advice on how to stay in control of gambling habits.
The casino offers a few tools to help players maintain control of their gambling habits. You can set deposit, wager and loss limits, but I learned from the customer support agent that you can only do that by sending your request to the customer support team via email.
Anyone who feels they need a break from gambling with 888Starz Casino can request a cooling-off period of up to three months, or even self-exclude for an indefinite period. All these options are available through email requests only.
Good bonuses and great customer service. Fast payment methods. New games are great, it's easy to navigate around the game site. Very quick deposits I don’t know about withdrawals yet, customer support is on point, win percentage is very low on the slots.
I didn't like how the casino's mobile version works. The app is slow, and the website is poorly optimized for mobile devices. It creates inconvenience, especially when you're playing on the go.