Page 2 – Player Reviews for 32Red Casino

The customer support is alright but I like that they have phone support. Also, the casino has many games and a nice and easy to understand selection menu. I had no problem with verification or with deposits, although I am yet to withdraw. Didn't win anything lately.

The loyalty scheme is very hard to understand, the bonuses are not clear enough either, and I am not eligible for any of them anymore, only if you are a new player you get bonuses? Doesn't sound very fair. The site needs to be more clear and offer depositors better offers.

Oh man I see them everywhere on TV and they have got alot of financial backing. This shows in the way the casino is run and the games they have. Everything works and works well including the call centre. Table games and video poker are v. good.

(Modified review)
Deposits and withdrawals are very easy. No issues with the games. They have a toll-free number. I personally prefer the phone over chat.

This casino was my number one casino up until I made a couple of withdraws. Ever since, they stooped offering (me) any match bonuses or any bonuses. I can see the promotions but for some reason I`m not eligible for any of them. Anyways, I made quite a few deposits without any bonus. I called them before and after each and every deposit to see why I`m not eligible for any bonuses but I was never given a clear answer. Basically, I can deposit all I want but can forget about bonuses. Given that bonuses increase you bankroll and therefore gives you more playtime I decided to stop playing there and closed the account.
Regarding costumer support, in my opinion and with my experience with them, it use to be excellent but became very poor, to the point of not caring that I closed the account.

All over my TV after midnight so I relented and registered. Quick verification by bonus is predictably obtuse. Good games though and interface is good with a simple lobby and site navigation.

Easy to navigate interface and all the popular games that I like are available

Customer Service is not great - Super slow. Waited for a long time before they answered and when they eventually did the service was bad and the agent took forever to respond to my messages.

Hands down the worst online casino out there. Horrendous online chat help. Rude, overly suspicious, and unhelpful.

Avoid at all costs.This company is a sham. Worst returns, rude staffing, gaming glitches, load problems. I have never encountered such a rookie gaming site in all my time. Trust me. Avoid

The games are fun, the customer service for me has always been on point, always get prompt help, withdrawals are fast and hassel free.

I dont think its anything to do with the casino as i do win but i loose way much more me and my bad luck :(

No issues for me yet at Reds. One of my favorites and always smooth payment. Good live poker with no crazy rivers and bad beats like some other casinos where I have seen 3 royal flushes in 1 month!!!! A million to one shot. Fair casino.

These guys flush my withdrawals within 30 mins and offer daily bonuses with fair play requirements. They have excellent blackjack and video poker and they can be trusted with your cheddar.

Nah, just keep doing what you're doing folks, big thumbs up.

I do not have anything positive to say about 32red.

This casino is so bent on RTP - its ridic.. Contacting support for a bonus is also crazy. They will use whatever period of time that is convenient for them to avoid providing a bonus. Also, they only provide a bonus on continued "poor play" - no appreciation for their returning customers.

Took me a week to find the chat.

The complaints department is also run by the support department.. Goodluck submitting a complaint about the service you receive..

They offer 1 daily match - yup.

Loyalty system is damn near impossible to climb unless your throwing racks at it, by racks I mean money.

Promotions are terrible and are all over the map - not catered to everyone.

Constantly have to re-login if you change pages.

When I play mobile, usually Avalon, i swear on my 10 fingers and 10 toes that everytime i find that sweet spot where it triggers the bonus, the wheel keeps spinning and it says "Unable to connect to server" then I have to refresh the app.

They only offer wire transfers, and credit card as payout options.. Its 2018.. just 2?

Normally plenty of free tables.
Plenty of different games available.

Shocking withdrawal times coupled with support that is of the chocolate teapot variety. I am still waiting for a withdrawal to a UK bank (debit card) after five days.

Utterly hopeless bonuses, with unrealistic wager amounts needed before you can withdraw.

I will be closing my account ASAP!

The site itself is fine. It’s user friendly and quick and easy to navigate.

They don’t respond to my emails and won’t close my account. I asked to be self excluded but they won’t close my account and keep ignoring my emails.

Good variety of slots. Possibly the most I have seen on the sites I've played

Not good payouts at all. Although a few decent wins, lots of losses. Also this idea of keeping any winnings pending is just ridiculous. It only encourages people to reverse the withdrawal. It's just greedy. They are quick to take a deposit, but slow to payout.

Keep well clear.I have no idea how they have so many positive reviews. Are they genuine? (ahem).

You don't get time to place bets, they control when they stop taking bets you literally have 5-10 seconds.
And , oh yes, recommend you don't use their bonus offer (£160). Apparently you have to bet £8,000 min before you can withdraw all the money you think you have won.
Any payments are slow - probably in the Terms & Conditions. They are not slow to take deposits though.
Surprising number of short positive reviews.
From my experience Its not a good site. Keep clear. Thats all I can suggest.

Excellent sign up bonus gives you the opportunity to try the games out. I then got £1 of free spins a few months later and managed to get up to £700 in real cash after going through wagering requirements. I subsequently lost half of it but there was no problem in paying out. It has a wide selection of original and innovative games although the quantity is not as big as some. However I prefer quality to quantity .

I seriously dislike any casino with pending withdrawal systems. Tempting balances are not good to be left over weekends and bank holidays However that is a personal preference. It would have scored an extra 2 points if this had not been the case

Many ways to top up and good/fast live chat. (Only bad one time).

I've close my account recently! In my experience was terrible, play thousands of euros and only got few times rewards, low rewards... really low progress in status and no benefit of it... very hard to reach 10 Euros in points, then if you do, You have to decide if u keep them or you change them to E, because if you change the points, then take to long to reach the next level.

On the other hand...the withdraw!, I have read someone commending withdrawals from red32, I don't get it... the withdraw take 24h if u do it before 3pm(uk) + another day to get in to your account. And after 3pm takes another full working day+another day... that´s what they tell you, but not what always happen... so you can expect your money in around 3 days+. For a fast withdrawal I recommend Loki (1h/withdraw), Casumo (few hours),etc... but no Red32.

When I wanted to close my account, I complained about all this, that I was thinking about closing my account and the person on the other side of the chat said, no problem, he closed it instantly, he did not bother to keep me as a client. I'm glad that He did not do it, because that saved me the disgust of having to tell him about the bad experience that I was having with this website + the money I lost.

Well I have played at a lot of casinos online and this is one of my favourites. Great games and verification was super fast. Customer service is excellent hopefully my withdrawal goes through fast to make it the absolute best I’ve played at. Been stung on other sites by accepting there bonus and winning then them not paying out but took the bonus as it was excellent here yes the wagering took hours but once complete the funds were made available which is a breath of fresh air considering some sites online. Keep up the good work guys.

Nothing to dislike awaiting my withdrawal which I’ve read some bad reviews about but fingers crossed This is sorted out.

Accepts Paypal deposits, a lot of games to choose from, live support was quick to reply.

This is one of those annoying casinos that is apparently unable to verify through Paypal. It is not immediately clear that you're unverified until you try to withdraw though so I deposited more than a few times before I had to the chance to find out that I could not withdraw.
Playing on the site works better through Crome and I found using Firefox which is my default caused it to have some issues like the game going into error on feature free spins.
I asked for a 5 year self exclusion from all 32red sites so I would not waste my money on them. Getting this to happen was a good 20 minutes of work as their site kept giving me a error message for the automated service and then emailed me a form to fill out, sign and send back. Not really making it easy to timeout/self exclude makes me think they are not taking thier duties as responsible gambling operators seriously.

Selection of games, 24/7 live chat, but not much more to say.

Another terrible site in my opinion, kept getting kicked out of the games, the games will keep spinning until I logout or the game freezes. Not lucky with any of their free bonuses that where issued due to my bad luck, annoying popups while playing in the middle of my spins, poor game payouts and they encourage you to play and deposit more and more with low returns, no hot games on their site, withdraws were never within the time stated in their T&C; 6.

Payment and Winnings, 5. The maximum payout for any one 24-hour period for any one customer, one week or more just to release a withdraw, then another week to receive my withdraw into my payment method. Finally had enough and closed/locked my account and that takes more than 72 hours. I would never recommend 32 Red Casino to anyone, but try them and maybe you might be lucky.

Ability to deposit via Paypal.
Nothing more I can think of

I have played on few dozen online casinos over the years but I have never come across a casino as bad as 32Red, let me explain.

Responsible gambling.

Unlike all the other casinos, this one doesn't promote responsible gambling. It's very hard to find any information regarding responsible gambling on their website and the loyalty program has points that expire if you stop playing on their casino.
I currently suffer from gambling addiction and have contacted all the casinos to close my accounts, 32Red was the only casino that replied "Sadly we do not offer a permanent closure option." and 24 hours later my account is still open at their casino.

Customer Support

It's very difficult to find any way of contacting 32Red customer support, their "help center" is an endless maze of answers that nobody is looking for and when you finally find a way of contacting the customer support they are very unhelpful.

Withdraw times

I have only made 1-2 withdraws from their casino because the withdraws take forever to progress and you have no way of locking them. I think this way of dealing with withdraws is one of the contributing reasons for why I developed a gambling problem.

RTP

I have made an excel spreadsheet of +20 casinos that I played on to help me with my gambling problems, this spreadsheet contains monthly deposits and withdraws for each casino. At every other casino I played on I have managed to withdraw at least half of my deposits but at 32Red I have only gotten 7% of my money back. I don't really know the reason for this, maybe it's because it's so hard to withdraw from their casino or because they don't offer highest RTP games like most casinos do. Either way I'm sure that it's deliberate.

As for askgamblers.com casino rating for 32Red it's automatically generated with an algorithm as explained here
https://www.askgamblers.com/gambling-news/industry/how-the-askgamblers-casinorank-works/, do not think 32Red is a good casino just because of this rating!

Here are some of the other casinos I played on that I find far better than 32Red, please consider any of them instead.

Casumo, Thrills, Videoslots,s Kaboo, Gdaycasino, Leovegas, Igame, Chanz, VeraJohn, Casinoroom, Superlenny, Rizk, Dunder, MrGreen, Cashmio, WilliamHill, Betfair, Bethard.

Lobby is great looking. Easy to use!
All Microgaming slots are there!
32 red team is such a nice crew. Customer service is a 1!
Poker crew is even greater.

I must have spin at least 3 thousands times on here an never had better then maybe 40x win which is something to considere when playing slots here!

It is the worst casino ever!!! I play hundreds of euros in slots and no wins... u may get 12 or 20 euro but then drops down to 0, I'll never recommend this casino! I try to close my account several times and they keep giving me bonus of 10 euros or 10 free play of 0.03e (with there policy of: we give u 10 and if u win u have to play 1000 to withdraw)t o keep my as a loser, then when I decide to finally close it, they tell me than they will contact me whit in 72 hours so I can lose a bit more money, anyway I open a new account whit Casumo and I win more in my first day than with Red32 in months. If u ever decide to open an account with Red 32 u may know than u will never win money.
P.D: I don't know how is it for getting pay because I never got pay anything.

A terrible site, after depositing 20£I went to slots and the games where very laggy and I kept getting kicked out of the site. I phoned up when I still had money in my account, all customers service did was add a bonus I said I didn't want. Was on to them for 3 hours and got told I should withdraw my money and go to another site which was impossible because they gave me bonus. I have left the site with money in my account they can keep. Stay away

I play a lot of video poker (80k plus per year). I switched to 32red from betway after 40k jackpot was slow to pay out.
I wish i had stayed with betway.

I have found 32red to be a far inferior product in every way. It is very, very slow to load and clunky in operation with annoying popups. As for ant and dec, they must be desperate to endorse this site. I can only hope that something very poisonous in the jungle does the decent thing and rids us of these talentless pair of t*ats. Save your money, don't play this site, there are many better. (or go to a real casino!)

My favourite online casino, the web page and App are quick and responsive, great range of games. I’ve lost connection a couple of times in the middle of bonus games or free spins, going back into the game they are still there....others could and should learn from this. Wagering is reasonable and there are always lots of different promotions without the sort of small print that will catch you out.

As others have said 48hrs for withdrawal isn’t market leading but the few withdrawls I’ve had have been exactly within that timeframe so no complaints.

The have good first deposit bonus if you deposit 20 EUR you get 32 free. I have make a multiple deposits nothing to withdraw but I think its a good casino, they have every day a bonus for players also solid selection of games mycrogaming only I think. This is my favorite casino for now, so 32 red casino you are welcome to give me free spins or bonus.:)

It will be good that they have some more providers like a netent and play n go.

Excellent selection of games and well presented, no lag or errors experienced. I have had absolutely no problems at all at 32Red, unlike the horrendous experience had at another Casino (whose name I cannot even bring myself to type!) that I reviewed recently. After sad experience I was going to dismiss all online Casino's as charlatans and confine them to the 'never again' box until I took a chance and registered at 32Red. I have had no need to use their support so cannot comment on that. Very straight forward deposit process, as you would expect, and a very smooth, if slightly long, withdrawal process. I would certainly recommend.

Slow withdrawal times and no ability to flush withdrawals which can result in frequent reversals.

Not sure, I didn't see anything positive. Website look is ok with too many games.

Games Server is very low. Sometime you have to wait for minutes to see the games to load. And then support team don't even know what is going on. They will encourage you to play and deposit more and more and then take weeks to approve your withdrawals.

Responsible Gambling team don't even know about the verification documents. They asked me 3 times for same ids and when talk to chat team. They don't care.

- Games, games and more beautiful games!
- Very trusted and high payout (98% I believe)
- Support staff literally knows EVERYTHING :D
- Dish of the day (bonus every day)
- Large selection of funding methods

- 24h pending and no weekend hours (I don't mind cause u will ALLWAYS get ur monies)
- Don't know if highrollers take loads from rtp cause u can play example immortal romance with very high bet.

Casino Website and Games Collecting is good but there is no benefit of at all.

Too Much delays in payments. Had to wait for 6 days last week, then received an email for verification of the account and taken again 5 days. Wont recommend.