Complaint #957 22bet Casino

Withdrawal sent to wrong IBAN

By Barca21

2 months ago

Hello AskGamblers Team,

I am opening this dispute against 22Bet regarding a missing withdrawal of €215 from 14-05-2026.

I want to state clearly that I have ONLY EVER USED ONE SINGLE BANK ACCOUNT for all my transactions on 22Bet. I have never added, owned, or used any other IBAN on their platform.

22Bet provided an Inpay receipt (End-to-end ID: 4834843109) claiming the withdrawal is successful. However, their system processed the money to a completely WRONG IBAN (ES20 0182 5430 4502 0170 9315) which does not belong to me, even though my name and address are printed on it.

My correct registered BBVA Spain IBAN is ES09 0182 5430 4502 0171 0289 (proven by my previous successful withdrawal receipt from 13-05-2026). My bank (BBVA Spain) has officially confirmed that no funds ever arrived because the beneficiary name and IBAN mismatched.

I have already uploaded full proof including chat logs (Ticket 16858332 where agent Fred admitted the payment specialist is checking it) and my official signed BBVA contract showing my real IBAN. Furthermore, agent Janelle stated they would escalate it if I provided a bank letter, which I did, but they still refused to act. 22Bet support is ignoring the evidence and refusing to recall the funds from Inpay. Please help me get my money back.

Disputed Casino 22bet Casino

Reason Delayed payment

Amount €215

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 22bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Barca21

1 month ago

Dear AskGamblers Team,
The issue has not been resolved yet. I have still not received my €215 withdrawal.
I noticed that 22Bet has submitted additional information. Kindly continue reviewing the case based on the evidence provided by both sides.
I am still waiting for a fair resolution. If you need any further information from me, I will provide it immediately.
Thank you for your assistance.

22bet Casino

• Representative

1 month ago

Dear AskGamblers Team,

Could you please clarify what additional information is still required from our side to proceed with the review of this case?

We have already sent additional supporting evidence to your email and would be grateful if you could review it and let us know whether anything else is needed from us.

Thank you in advance for your time and assistance.

AskGamblers

• Support Team

1 month ago

Dear @Barca21,

Rest assured that the AskGamblers Complaint Team is in contact with the 22bet Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

22bet Casino Complaint Stats

Resolved 222 / 222

Avg. Amount $2,172

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (262)

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