Complaint #976
22bet Casino
Withdrawal unresolved after I provided all documents they requested
2 months ago
I am requesting AskGamblers’ assistance regarding a serious and prolonged withdrawal issue with 22Bet.
At the beginning, withdrawals from my 22Bet account worked normally. Previous withdrawals were usually credited to my bank account within approximately 30–60 minutes.
Later, 22Bet requested additional account verification. I fully understood and respected this process and cooperated with every request. I provided all documents they requested, including identification documents and additional financial documentation.
After this verification, 22Bet successfully processed a large withdrawal from my account.
Not long afterwards, I submitted further withdrawal requests. From that point onward, the situation changed completely.
22Bet initiated another review, this time asking for information and documents concerning the Source of Funds used for my deposits and whether the activity could involve money laundering or other financial concerns.
Again, I cooperated fully and provided all requested information and supporting documents.
After approximately five days of waiting, my pending withdrawal requests were cancelled without any clear and specific explanation, and the funds were returned to my gaming balance.
I then submitted the withdrawals again.
Since then, I have received multiple different and sometimes contradictory explanations from 22Bet.
At different times, I was told:
* that my documents had been accepted for verification;
* that there were technical problems with the payment system;
* that there were specifically problems with SEPA withdrawals;
* that I should try an alternative withdrawal method;
* and later that alternative withdrawal methods were actually not possible because SEPA was the only method available for my account.
I was also informed that withdrawal processing times had “significantly increased” and that this was supposedly a widespread issue affecting the payment provider.
However, I am aware of other users who continue to receive withdrawals normally, which is why I repeatedly asked 22Bet whether there was any specific issue, restriction, review or problem affecting my individual account.
I did not receive a direct answer to that question.
On Friday, I submitted the withdrawals again. They went through the processing stage and were shown as approved. The status then stated that the transactions were waiting for confirmation from the payment system.
Despite being approved, the withdrawals were later cancelled after less than 24 hours and the funds were again returned to my gaming account.
I did not request these withdrawals to be cancelled. My intention is very simple: I want my legitimate account balance transferred to my bank account.
I submitted the withdrawals again, but I still have not received the funds.
Today is already the 11th day since I first started trying to withdraw this balance.
Until this issue started, my withdrawals normally arrived within 30–60 minutes. I have still not received a clear explanation as to why withdrawals that previously took less than one hour are now being quoted as taking 7–10 banking days, especially after they have already been processed and shown as approved.
I want to make clear that I fully respect legitimate KYC and AML procedures. I have cooperated with every verification request and provided all documentation requested from me.
I am not refusing verification and I am not asking to bypass any security process.
What I am asking for is a clear and specific explanation of:
1. whether my account and Source of Funds verification have been successfully completed;
2. whether there is any individual restriction or additional review affecting my account;
3. why previously approved withdrawals were cancelled;
4. why SEPA withdrawals now allegedly require 7–10 banking days when my previous withdrawals were processed within 30–60 minutes;
5. and most importantly, when and how my EUR 431,868.35 balance will actually be paid to my bank account.
I have tried repeatedly to resolve this directly with 22Bet, but I continue to receive general responses telling me to wait, without a clear status or concrete solution.
I would therefore appreciate AskGamblers’ assistance in contacting 22Bet and obtaining a clear and final resolution.
I can provide the complete email correspondence, screenshots of my player balance, screenshots showing unavailable or cancelled withdrawals, evidence of previous successful withdrawals, and all relevant transaction history.
Thank you for your assistance.
At the beginning, withdrawals from my 22Bet account worked normally. Previous withdrawals were usually credited to my bank account within approximately 30–60 minutes.
Later, 22Bet requested additional account verification. I fully understood and respected this process and cooperated with every request. I provided all documents they requested, including identification documents and additional financial documentation.
After this verification, 22Bet successfully processed a large withdrawal from my account.
Not long afterwards, I submitted further withdrawal requests. From that point onward, the situation changed completely.
22Bet initiated another review, this time asking for information and documents concerning the Source of Funds used for my deposits and whether the activity could involve money laundering or other financial concerns.
Again, I cooperated fully and provided all requested information and supporting documents.
After approximately five days of waiting, my pending withdrawal requests were cancelled without any clear and specific explanation, and the funds were returned to my gaming balance.
I then submitted the withdrawals again.
Since then, I have received multiple different and sometimes contradictory explanations from 22Bet.
At different times, I was told:
* that my documents had been accepted for verification;
* that there were technical problems with the payment system;
* that there were specifically problems with SEPA withdrawals;
* that I should try an alternative withdrawal method;
* and later that alternative withdrawal methods were actually not possible because SEPA was the only method available for my account.
I was also informed that withdrawal processing times had “significantly increased” and that this was supposedly a widespread issue affecting the payment provider.
However, I am aware of other users who continue to receive withdrawals normally, which is why I repeatedly asked 22Bet whether there was any specific issue, restriction, review or problem affecting my individual account.
I did not receive a direct answer to that question.
On Friday, I submitted the withdrawals again. They went through the processing stage and were shown as approved. The status then stated that the transactions were waiting for confirmation from the payment system.
Despite being approved, the withdrawals were later cancelled after less than 24 hours and the funds were again returned to my gaming account.
I did not request these withdrawals to be cancelled. My intention is very simple: I want my legitimate account balance transferred to my bank account.
I submitted the withdrawals again, but I still have not received the funds.
Today is already the 11th day since I first started trying to withdraw this balance.
Until this issue started, my withdrawals normally arrived within 30–60 minutes. I have still not received a clear explanation as to why withdrawals that previously took less than one hour are now being quoted as taking 7–10 banking days, especially after they have already been processed and shown as approved.
I want to make clear that I fully respect legitimate KYC and AML procedures. I have cooperated with every verification request and provided all documentation requested from me.
I am not refusing verification and I am not asking to bypass any security process.
What I am asking for is a clear and specific explanation of:
1. whether my account and Source of Funds verification have been successfully completed;
2. whether there is any individual restriction or additional review affecting my account;
3. why previously approved withdrawals were cancelled;
4. why SEPA withdrawals now allegedly require 7–10 banking days when my previous withdrawals were processed within 30–60 minutes;
5. and most importantly, when and how my EUR 431,868.35 balance will actually be paid to my bank account.
I have tried repeatedly to resolve this directly with 22Bet, but I continue to receive general responses telling me to wait, without a clear status or concrete solution.
I would therefore appreciate AskGamblers’ assistance in contacting 22Bet and obtaining a clear and final resolution.
I can provide the complete email correspondence, screenshots of my player balance, screenshots showing unavailable or cancelled withdrawals, evidence of previous successful withdrawals, and all relevant transaction history.
Thank you for your assistance.
22bet Casino Complaint Stats
Resolved
229 / 229
Avg. Amount
$4,432
Avg. Complaint Duration
6 days
Avg. Response Time
2 days
22bet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 181 out of 181 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.
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