Complaint #1009
22bet Casino
Two SEPA withdrawals never received
2 hours ago
On 22/10/2026 I made 3 separate withdrawals from the website (22Bet) via SEPA transfer:
Transfer #1: in the amount of €1,000.00 reached my account on 22/10/2026 and is highlighted red in my bank statement.
Transfer #2: in the amount of €21,000.00 reached my account on 22/10/2026 and is highlighted red in my bank statement.
Transfer #3: in the amount of €20,000.00 I have not received this transfer up to this day. Even though the website claims that this transfer has been successfully sent.
On 25/10/2026 I made 2 separate withdrawals from the website (22Bet) via SEPA transfer:
Transfer #1: in the amount of €15,000.00 reached my account on 25/10/2026 and is highlighted red in my bank statement.
Transfer #2: in the amount of €25,000.00 I have not received this transaction up to this day. Even though the website claims that this transfer has been successfully sent.
Since then I have tried getting help from the website via chat support, and then via email from a so called my VIP manager.
But up to this point I have not received any information whatsoever on the status of the withdrawals, with the exception of a confirmation provided by the website from InPay (their payment provider). That neither I or my bank can verify, and the company that generated them (InPay) cannot confirm the legitimacy of their own documents, and are directing me to the website for help which has so far done nothing but told me to wait.
I have attached the chain of exchanges between:
Myself and the websites VIP manager
Myself and InPay the payment provider
In addition, I am providing proof that those transfers never reached my account in the form of:
Most current bank statement
An official bank document confirming that the transfers that the website claims as successful have not been sent to my bank account
Payout confirmation documents provided by the website (22Bet) for cross reference
To reiterate I used the websites supported SEPA instant transfer withdrawal method, from my verified account and on two separate days, my first transfers went through without any issues, but my last one on each day never arrived. All of them used the same method, and same bank account information in my name.
I contacted InPay directly to shed some light on this situation and request a payment trace, but they declined to give me any information and directed me back to the website (22Bet).
Here are the details of the two missing SEPA bank transfers that were marked as completed according to the website (22Bet), but have never arrived in my bank account.
The details of the two missing transfers are as follows:
First transfer: €20,000, reportedly processed on 22 October 2026 (End-to-end-ID : 5438619097)
Second transfer: €25,000, reportedly processed on 25 October 2026 (End-to-end-ID : 5450057035)
Both payments were intended to be transferred via SEPA bank transfer to my bank account.
However, neither payment has been credited to my account, and my bank cannot trace those transactions either without additional information that I requested from the website (22Bet) but are yet to receive.
As you will read in my conversations with the website (22Bet) I have asked them kindly for the following:
1. Confirm whether both transfers were successfully executed and the funds were sent to the beneficiary bank.
2. Verify the current status and location of each payment.
3. Initiate a formal payment trace for both transfers, if necessary.
4. Provide any available transaction references or proof of execution that would help my receiving bank investigate the missing payments. In particular the sender details like IBAN and name of the organization in the documents provided by you that part is missing.
After 2 days of going back and forth with the 22Bet chat support, and 9 days from my initial request for additional information via email. I received a response from their financial department that is a joke, and an attempt to play on time.
They sent me a payment confirmation from InPay, which like the first one I received from support chat, is missing key information that would allow my bank to try and track these transfers in their network.
We know that 22Bet has the ability to trace the payments via the SEPA network in minutes. But so far they were unwilling to help, and the documents that they provided are missing key information, that would allow me and my bank to do anything useful with them.
Instead they try to brush me off with a generic response of „payment was successful wishing you a good day”.
That is why I was forced to submit this complaint.
I ask that the website please provide at least the following for each of my missing payments:
1. Evidence that you contacted your payment provider.
2. An official payment confirmation from payment provider showing date, amount, beneficiary IBAN, and the executing bank information.
3. Confirmation that payment provider has performed a trace of the funds — and if they cannot be located, a recall and re-issue of the payments.
Please respond with the documentation. It has been 13 and 10 days respectively since the transfers were supposedly sent, which is well beyond any reasonable SEPA transfer timeframe. It is time to investigate.
Given the substantial amount owed by the website (22Bet) €45,000 in total, and the fact that neither the website (22Bet) and their payment provider (InPay) are willing to help.
I want the help of askgamblers.com in locating or requesting the payout of €45,000 from the website (22Bet) to my bank account that they have on file.
Please let me know if you require any additional information or documentation from me, and thank you for your time and assistance in this.
Transfer #1: in the amount of €1,000.00 reached my account on 22/10/2026 and is highlighted red in my bank statement.
Transfer #2: in the amount of €21,000.00 reached my account on 22/10/2026 and is highlighted red in my bank statement.
Transfer #3: in the amount of €20,000.00 I have not received this transfer up to this day. Even though the website claims that this transfer has been successfully sent.
On 25/10/2026 I made 2 separate withdrawals from the website (22Bet) via SEPA transfer:
Transfer #1: in the amount of €15,000.00 reached my account on 25/10/2026 and is highlighted red in my bank statement.
Transfer #2: in the amount of €25,000.00 I have not received this transaction up to this day. Even though the website claims that this transfer has been successfully sent.
Since then I have tried getting help from the website via chat support, and then via email from a so called my VIP manager.
But up to this point I have not received any information whatsoever on the status of the withdrawals, with the exception of a confirmation provided by the website from InPay (their payment provider). That neither I or my bank can verify, and the company that generated them (InPay) cannot confirm the legitimacy of their own documents, and are directing me to the website for help which has so far done nothing but told me to wait.
I have attached the chain of exchanges between:
Myself and the websites VIP manager
Myself and InPay the payment provider
In addition, I am providing proof that those transfers never reached my account in the form of:
Most current bank statement
An official bank document confirming that the transfers that the website claims as successful have not been sent to my bank account
Payout confirmation documents provided by the website (22Bet) for cross reference
To reiterate I used the websites supported SEPA instant transfer withdrawal method, from my verified account and on two separate days, my first transfers went through without any issues, but my last one on each day never arrived. All of them used the same method, and same bank account information in my name.
I contacted InPay directly to shed some light on this situation and request a payment trace, but they declined to give me any information and directed me back to the website (22Bet).
Here are the details of the two missing SEPA bank transfers that were marked as completed according to the website (22Bet), but have never arrived in my bank account.
The details of the two missing transfers are as follows:
First transfer: €20,000, reportedly processed on 22 October 2026 (End-to-end-ID : 5438619097)
Second transfer: €25,000, reportedly processed on 25 October 2026 (End-to-end-ID : 5450057035)
Both payments were intended to be transferred via SEPA bank transfer to my bank account.
However, neither payment has been credited to my account, and my bank cannot trace those transactions either without additional information that I requested from the website (22Bet) but are yet to receive.
As you will read in my conversations with the website (22Bet) I have asked them kindly for the following:
1. Confirm whether both transfers were successfully executed and the funds were sent to the beneficiary bank.
2. Verify the current status and location of each payment.
3. Initiate a formal payment trace for both transfers, if necessary.
4. Provide any available transaction references or proof of execution that would help my receiving bank investigate the missing payments. In particular the sender details like IBAN and name of the organization in the documents provided by you that part is missing.
After 2 days of going back and forth with the 22Bet chat support, and 9 days from my initial request for additional information via email. I received a response from their financial department that is a joke, and an attempt to play on time.
They sent me a payment confirmation from InPay, which like the first one I received from support chat, is missing key information that would allow my bank to try and track these transfers in their network.
We know that 22Bet has the ability to trace the payments via the SEPA network in minutes. But so far they were unwilling to help, and the documents that they provided are missing key information, that would allow me and my bank to do anything useful with them.
Instead they try to brush me off with a generic response of „payment was successful wishing you a good day”.
That is why I was forced to submit this complaint.
I ask that the website please provide at least the following for each of my missing payments:
1. Evidence that you contacted your payment provider.
2. An official payment confirmation from payment provider showing date, amount, beneficiary IBAN, and the executing bank information.
3. Confirmation that payment provider has performed a trace of the funds — and if they cannot be located, a recall and re-issue of the payments.
Please respond with the documentation. It has been 13 and 10 days respectively since the transfers were supposedly sent, which is well beyond any reasonable SEPA transfer timeframe. It is time to investigate.
Given the substantial amount owed by the website (22Bet) €45,000 in total, and the fact that neither the website (22Bet) and their payment provider (InPay) are willing to help.
I want the help of askgamblers.com in locating or requesting the payout of €45,000 from the website (22Bet) to my bank account that they have on file.
Please let me know if you require any additional information or documentation from me, and thank you for your time and assistance in this.
22bet Casino Complaint Stats
Resolved
229 / 229
Avg. Amount
$4,432
Avg. Complaint Duration
6 days
Avg. Response Time
2 days
22bet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 181 out of 181 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.
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