Casino took my money And blocked my account

22bet ID: 1194201819
I am writing to request your assistance regarding an ongoing issue with 22Bet that has left me unable to access my funds.

I decided to join 22Bet after reading positive reviews and recommendations about the casino on AskGamblers. Based on those reviews, I believed 22Bet was a trustworthy and reputable operator. I created an account, completed the verification process, and started playing on the platform.

Initially, I lost approximately CAD 20,000. Throughout my time playing, all deposits and withdrawals were processed almost instantly, and I never experienced any issues. My account was fully verified, and everything appeared to be operating normally.

However, this month my withdrawal request was suddenly declined. When I contacted customer support, I was instructed to contact the Security Department by email.

The Security Department first requested a copy of my identification document. I promptly provided a clear and valid copy. They then requested additional photos of the same ID from different angles and backgrounds. Although I found this unusual, I fully cooperated and submitted the requested documents.

After that, I was asked to provide proof of funds. Since a significant portion of the money I deposited originated from winnings previously earned and withdrawn from 22Bet itself, I provided evidence supporting this. Despite my cooperation, I received only the following response:

“Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.”

I consider this response unprofessional and unclear. It does not explain what specific information is missing or what additional documents are required. Simply stating that “further actions are impossible” without providing clear guidance is not an acceptable way to communicate with a customer who has fully cooperated throughout the verification process.

Considering they might need first deposit .I prepared a detailed PDF document containing an explanation letter and a step-by-step breakdown of the source of my funds. I also included evidence showing how the money was transferred to my 22Bet account. Part of the funds originated from winnings at BC.Game, a platform where I have never experienced any issues with withdrawals.

Previously, support representatives would respond within an hour. However, after I submitted the requested documents and explanation, communication has significantly slowed, and I have been waiting a long time without receiving any meaningful response.

I have fully complied with every request made by 22Bet and have provided all documents requested so far. I am therefore asking AskGamblers to intervene and help resolve this matter. I simply want my withdrawal processed.

I chose 22Bet because of its positive reputation and the reviews I read on AskGamblers. As a loyal customer who has deposited and lost substantial amounts on the platform, I did not expect to encounter these issues when attempting to withdraw my funds.

I have attached the file so you can also take a look that how professional and organized file I made and sent to them

Thank you for your time and assistance. I look forward to your support in resolving this matter

Hello AskGamblers Team,

I am opening this dispute against 22Bet regarding a missing withdrawal of €215 from 14-05-2026.

I want to state clearly that I have ONLY EVER USED ONE SINGLE BANK ACCOUNT for all my transactions on 22Bet. I have never added, owned, or used any other IBAN on their platform.

22Bet provided an Inpay receipt (End-to-end ID: 4834843109) claiming the withdrawal is successful. However, their system processed the money to a completely WRONG IBAN (ES20 0182 5430 4502 0170 9315) which does not belong to me, even though my name and address are printed on it.

My correct registered BBVA Spain IBAN is ES09 0182 5430 4502 0171 0289 (proven by my previous successful withdrawal receipt from 13-05-2026). My bank (BBVA Spain) has officially confirmed that no funds ever arrived because the beneficiary name and IBAN mismatched.

I have already uploaded full proof including chat logs (Ticket 16858332 where agent Fred admitted the payment specialist is checking it) and my official signed BBVA contract showing my real IBAN. Furthermore, agent Janelle stated they would escalate it if I provided a bank letter, which I did, but they still refused to act. 22Bet support is ignoring the evidence and refusing to recall the funds from Inpay. Please help me get my money back.

Hi! I’m writing this complaint since I haven’t received my payment for the withdrawal request from Sunday 10th of May. It’s now been 8 days of customer service telling me to be patient and receiving automatically generated replies from so-called ”live agents”. The terms and conditions state that a withdrawal request should take a maximum of 5 days, and it’s now been 8. I’ve submitted every document they’ve asked for and before already got a payment from a different withdrawal request. However, this particular request has yet to be resolved, hence, I’m writing this complaint. They’re holding 150,11€ of my money, and they’re not able to provide me with answers nor a payment. The withdrawal request number is 4822913377.

The casino is not withdrawing my money. They put me through a verification process and requested various photos and documents. I provided absolutely everything. And now they’ve just been ignoring me for a month, giving me excuses. They’re not telling me anything. Just “please wait, your data is being verified.” It’s already been a month! A whole month they’ve been “verifying” something! I haven’t been able to withdraw my money for a month! And I didn’t violate anything — I was just placing bets and playing at the casino.

1. Introduction and Background
I am filing this formal complaint against 22Bet Casino regarding the unjustified freezing of my funds and an impassable verification process. I registered my account on February 22, 2026. From the outset, I explicitly waived all welcome bonuses to ensure my play remained unrestricted by wagering requirements—a fact confirmed by the casino’s support team (see attached transcripts).

2. Account Activity and Initial Compliance
During my initial period of play, just only on a Live Roulette, I maintained a positive balance and successfully executed two withdrawals to my original source of funds. No problems at all . At that stage, the casino’s support was responsive, and no compliance issues were raised.

My current balance stands at approximately $1,000 USD.

3. The Verification Deadlock (KYC/AML)
The issue arose when I attempted to access my account to continue playing and found it restricted. I was requested to undergo an additional KYC process, including the submission of identity documents and selfies, all of which were provided promptly.
However, the Security Team has since entered a repetitive and logically flawed cycle, requesting the following:

"Provide us with the screenshots from the site or app where Crypto currency deposits were bought."

4. Technical and Legal Arguments
I have repeatedly clarified to 22Bet Security that the source of funds is a non-custodial "Trust Wallet".
• Nature of the Wallet: These wallets are decentralized and anonymous by design; they do not hold personal data.
• Source of Funds: The crypto assets were purchased with cash at a physical point of sale, not through a centralized exchange (CEX) or website. Therefore, the requested "purchase screenshot" is a physical and technical impossibility.
• Evidence Provided: I have submitted the full blockchain traceability (Transaction IDs) proving the funds originated from my wallet.
• Arbitrary Rejection: The casino summarily dismissed this evidence, stating: "Screenshots from the etherscan website are not accepted for verification."

5. Grounds for Complaint
The casino's refusal to accept blockchain evidence—the only objective proof for cryptocurrency—while demanding non-existent documentation from a decentralized wallet, constitutes a procedural deadlock.
Furthermore, 22Bet does not explicitly state that users are prohibited from using non-custodial wallets (like Trust Wallet), nor did they flag this during the initial deposits and withdrawals.

6. Desired Resolution
I request the assistance of AskGamblers to mediate the following:

1. Restoration of Access: Immediate access to my legitimate funds ($1,000 USD).

2. Verification Completion: Recognition of the blockchain traceability provided as valid proof of ownership, given the decentralized nature of the wallet.

3. Account Normalization: The right to continue playing without further discriminatory questioning regarding my choice of a standard, legitimate crypto wallet.

Hello, my name is Tsvetelina, account number 1455589055. I had registered at 22bet at 13.11.2025. At the same day, i won 24 000 BGN. I had requested withdrawal, they want from me selfie with id and conversation, just selfie and ID card. I provided them everything in 1 hr. The next day, they wanted from me document for a LACK OF GAMBLING ADDICTION. For first time i see that requirement. I provided them with that document from medical specialist. Waited 4 days to check it the document was half page , and after that they told me my account is verificated. At 17.11.2025 11:38, i made 6 requests for withdrawals of 6x 3 900 BGN via Sepa Transfer , and they were in status Approved . After that , till now, the money are not transfered and completed and the status wasnt changed. I contact with the support every day till now and please them to check what happens, because usually the sepa transfers goes in 24 hrs. They told me that everything is OK, just need to wait maximum 5 days. At friday 21.11.2025 i asked them what happens, they told me that the term is 7 days, not 5 days ... Nevermind. I please them to open some case, because it is not normal to wait so much, and after that they told me that they opened a case for their financial department and to contact them 12 hrs later. I contacted them at every 12 hrs, but they told me that there is no any answer, till now, still dont have an answer. Today i start to emailing, chatting and seraching contact to all of their departments, they just do nothing, only tell me to wait wait wait. These money are a lot of money for me, i dont know what to do, for first time i see such a manners. They are rude, they dont answer me or if they answer me they do it with ready answers, that dont correspond with my question. I am worried, i am stressed about this case, dont know what to do - feeling robbed, scammed, feeling like a begger because i just want to withdrawal my money.